Mini of St. Louis

Mini of St. Louis
8455 Maryland Avenue
St. Louis, Missouri 63105
(314) 644-6464

Manufacturer: MINI


Most Reviewed Employees
Steve B. Steve B.
Service Manager
Rick D. Rick D.
MINI Service Advisor
Dave J. Dave J.
MINI Service Advisor
Carrie B. Carrie B.
MINI Service Receptionist
Karen Fortune Karen Fortune
MINI Motoring Advisor
Steve Emerson Steve Emerson
MINI Motoring Advisor
Matt McMillin Matt McMillin
MINI Sales Manager
Mark Eversgerd Mark Eversgerd
MINI Motoring Advisor
Bob D. Bob D.
MINI Parts Manager
Neil Westfall Neil Westfall
MINI Motoring Advisor
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Dealership Amenities
After Hours Drop-Off
Cable TV
Customer Lounge Area
Free Coffee
Free Drinks
Free WiFi
Instant Financing
Parts Store
Pet Friendly
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 6:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 6:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
26 Reviews
Mini of St. Louis

Overall Score: 5 Star Rating4.9



About Mini of St. Louis
Certified: Mini of St. Louis
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Mini of St. Louis has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



gregr61
4/11/2012 1:34:51 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Eversgerd

My Review of Mini of St. Louis:
This was the best car buying experience I've ever had. Venturing into a unique car like the Mini, we were given the time & attention from Mark and the Mini staff to make the right decision. They worked long and hard to explain all the features and to pick out the car that best fit our needs. And all of this was done in a low pressure environment. The car and the service sold itself...there wasn't any need to push. My wife LOVES her Mini - both for the driving experience and the care she received. Let's go motoring!! (Also, Mark came in on his day off when we picked up the car and spent 2-3 hours showing my wife all the features and helping her get the car 'just right'. Now that's service!!!)

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wheetie
4/9/2012 10:50:12 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Steve B.

My Review of Mini of St. Louis:
Cleanest service station I have ever been in. I reccomend anyoone needing Mini Service to come here. You will get treated the way you ought to be. I was welcomed, asked about any isseus that needed addressed and sent on my way with a loaner car. When I returned, they told me that they would keep the loaner available in case I wanted to leave again while they continued to work on my vehicle. Awesome service!! Very informative...these guys answered all of my questions without hesitation. I had one piece that was making a rattling noise...I thought it would be a simple fix...they looked at it and said they were not happy with just doing the simple fix and ordered a new part for me. Way better than I ever expected.

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lim1951
3/22/2012 6:21:11 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Steve B., Rick D., Dave J.

My Review of Mini of St. Louis:
First of all, I too love my Mini Convertible! I had a great experience when I went to test drive it last October and it helped that it was very warm and I got to drive with the top down. I had looked at the Mini and drove it, then I stated that I want to have my husband come back with me to look at it for his input. Even though I came back with my husband, I was treated as the buyer and not the "wife/female" that another dealership had. This was going to be my car and I was the one who got the attention regarding it! I have also had great experience the 2 times I was at the service dept. for a warranty check up and the other for a small issue that was fixed while I waited. There I was treated with respect and the courteous that I expected as a customer. I loved the way my Mini looks when they get done - like brand new - clean & shinning. Almost can't wait to take it back for that alone! I enjoy my service experience and my Mini. Glad the weather is getting warmer cause my top is going down!!! Thanks for your efforts to all the staff. I recommend Mini of St. Louis.
PS: I wish they were closer to Alton, IL so I didn't have to drive 45 mins., but then I wouldn't have an excuse to have lunch with my husband.

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Tapcity
3/17/2012 5:13:00 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve B., Rick D., Matt McMillin

My Review of Mini of St. Louis:
I had a great experience when I bought my Mini and have been treated well when browsing for a possible new Mini. Hoping to become a 2 Mini family this summer. Tracy P

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jerrybwalters
3/13/2012 7:25:50 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Steve B., Rick D.

My Review of Mini of St. Louis:
Got my mini for retirement and it has been the most fun ever!!! Never in my life has getting my car serviced been such a pleasure at STL Mini! A Satisfied Mini Customer, Jerry Walters

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reneejean
3/13/2012 6:33:14 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Karen Fortune

My Review of Mini of St. Louis:
I purchased a car from the MINI dealership right at the time the recession had hit. I had been to several dealers with no real success in finding the right car for me. It seemed like all the salesmen wanted to do was play games, and they seemed to think since I was a girl I'd be too dumb to catch on. For example, one salesman tried to sell me a used car for more than the new car price. Another wouldn't go and check the price of the car I test drove unless I would agree up front that I was definitely buying the car. (Who agrees to buy a car when they don't know the price? I'm just sayin!) A third didn't have the advertised car on the lot, but he would sell me this other more expensive car -- aka ye old bait and switch. The MINI sales person, Karen Fortune, by contrast treated me like a person with intelligence, and didn't try any of these silly games. And when I expressed that I didn't really want a sunroof or racing stripes on my car, she took care of both things, offering me a customer loyalty discount to boot! She really wanted to sell me a car! Well that pays off, because I don't think I'll ever buy another brand again and when I buy a new MINI I will definitely try to buy it from Karen. Anyone who asks about MINI I tell them to look for Karen and tell her Renee sent you. If you are reading this, I think you should ask for Karen (and tell her I sent you)! MINI is a great car in general (no maintenance problems on mine in three years whatsoever) and Karen was just great. No silly games whatsoever, and she didn't treat me like I was some silly blond who doesn't know anything about buying a car! Not only that but I've had no maintenance issues on my MINI whatsoever in three and one-half years time. Thanks Karen!

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afriedmann
3/12/2012 9:45:34 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Steve B.

My Review of Mini of St. Louis:
I went to Mini for the first time recently and could not have been more pleased. Not only was the work done well and quickly, the department checked my warranty and then informed me there was extra work that could be done before the warranty expired. They could have easily waited and charged me hundreds of dollars for the repairs and work instead. I am impressed with this high level of integrity.
Thank you.
Alberto Friedmann
Head Coach
US Martial Arts Team

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lbgluck
3/12/2012 9:11:56 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Karen Fortune

My Review of Mini of St. Louis:
What can I say other than I'm completely in love with my 2012 Mini Cooper Countryman. I had the pleasure of working with Karen Fortune who consistently went out of her way to ensure I was a happy customer. Not only did she frequently update me on the status of my baby, since it came custom from Europe, but she also took about an hour when I finally picked my car up to show me all the awesome features the car has and set everything to my liking. I will probably be a Mini driver for life and you should too! Go to Mini of St. Louis...you won't be sorry!

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JOHNHOF
3/12/2012 5:00:51 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Carrie B., Steve B., Rick D., Dave J.

My Review of Mini of St. Louis:
I have had great service from these guys. My car is there right now for a recall on the auxiliary cooling system and as usual the experience has been a good one.

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Repeat25
3/12/2012 3:41:30 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Emerson

My Review of Mini of St. Louis:
Great experience. The people were always friendly and nice. Thorough and knowledgeable of Mini products. Every step of the purchase process was effortless. Steve kept me updated thru entire process (I ordered my Mini). I never had a doubt things would go well.

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Reviews 11-20 >>