I requested my wife to get our one of two CRVs’ we own that we supply to our Nanny. We own five vehicles. She chose to go to your facility, I prefer Precision Honda because they do the same work for less. I was charged approx. $200.00 more for the same service waiting fifteen minutes to be assisted to pay my bill, while your Employee talked to a non paying customer on the phone regarding information that is available in the internet, redundantly talking about the cost of a new engine and installation. I was charged $109.00 for a new battery that likely did not need to be replaced. I asked for the old battery and was told it was not available. When purchasing a battery I receive a rebate and the purchase price is also less. I do not like being lied to. All consumers are not stupid, but many businesses rely on that fact. When was the last time your battery testing equipment was calibrated? I could not get an answer. You charge $101.00 per labor hr. but pay your mechanics a fraction of that charge. I’m very aware of employee costs, but calling your charge labor is also a lie. This response to your poor service will be sent to every level of your dealership I can find. By the way your employee asked me what businesses I own, was this question a qualifier so that I may receive better service? I supposedly received a discount, reminds me of a retailer buying and item for $100.00 marking the price up ten times then claiming the items on sale for $500.00. We love Honda’s but your service and your ability to understand customers with a business background is highly questionable.
Employees are not the problem
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