Modern Nissan of Lake Norman

Took my car Wednesday over a check engine light due to emissions failure I informed them to do diagnostic and fixe the car. They Called and said that it was two issues .I agreed to the fifteen hundre emissions failure I informed them to do diagnostic and fixe the car. They Called and said that it was two issues .I agreed to the fifteen hundred. They called and said the car was fixed.Not even 24 hours later I'm having to drive it back up there which is not close and have to make arrangements to drop the car. This is a bait and switch dealership. More

I recently purchased a car from this dealership and I couldn’t be happier with the customer service I received. The salesman Dashan Reed was knowledgeable, friendly and went above and beyond to make sure couldn’t be happier with the customer service I received. The salesman Dashan Reed was knowledgeable, friendly and went above and beyond to make sure I found the perfect car for me. He took the time to answer all of my questions and made the entire process smooth and stress-free. I highly recommend this dealership to anyone in the market for a new car! More

Keep your eyes open or you will get screwed…. .they do not honor or care about how many cars you buy or years you are faithful to your commitment. .they do not honor or care about how many cars you buy or years you are faithful to your commitment. More

Wonderful experience buying a used car there. Roy Perez was excellent to work with and got me a fair deal for a dream car! Everyone was so nice and helpful at Modern. It made car shopping a breez Roy Perez was excellent to work with and got me a fair deal for a dream car! Everyone was so nice and helpful at Modern. It made car shopping a breeze! Highly recommend! More

I went to this dealership. Wow great place. I went to purchase a vehicle. The young man was great, pleasant and enjoyable. Christopher Byers. Also another young man in fiance Wow great place. I went to purchase a vehicle. The young man was great, pleasant and enjoyable. Christopher Byers. Also another young man in fiance department was aslo great. Keep going forward. Thank you guys. More

The worst place to bring your car for repairs. Customer service was aweful, wait was ridiculous. Not the 1st time but definitely the last! If you want someone good with reasonable prices go to the mechani service was aweful, wait was ridiculous. Not the 1st time but definitely the last! If you want someone good with reasonable prices go to the mechanic across the street he honest and price are fair! More

Mike was great today! Loved your service very kind and polite, helped me get my car!!!! He gave me. A great price and helped me with the whole process especially with insurance, registration and signing w polite, helped me get my car!!!! He gave me. A great price and helped me with the whole process especially with insurance, registration and signing with finance companies as well. I would highly recommend anyone who comes here to meet Mike for any car related services! More

By far one of the best vehicle purchases I have ever had. Fabian went above and beyond his responsibilities to ensure everything went smoothly. After an exhausting day of work and nearly a 3 hour drive to Fabian went above and beyond his responsibilities to ensure everything went smoothly. After an exhausting day of work and nearly a 3 hour drive to dealership I wasn’t looking forward to the amount of time I would spend at the dealership and then drive back home. To my surprise Fabian had paperwork and van ready to go. The quickest buy I’ve ever had. Highly recommended! More

Service is awful! First time I went there for a oil change it took 3 hrs, 2nd time for a tire which was 200.00 and the most recent time was for the transmission. My rogue has 22000 miles on it when I t change it took 3 hrs, 2nd time for a tire which was 200.00 and the most recent time was for the transmission. My rogue has 22000 miles on it when I took it in I was waiting it took almost 2hrs for them to look at it. You would think the service representative would say we will get to it shortly, but no. When I finally ask one of the service reps he couldn't answer my question, the next one couldn't answer the question but she at least got my service representative. I ask her what was going on and she could of at least had advise when the car was going to be seen. Well as soon as I said something they got the car in, so if I didn't say anything I probably would of been sitting there for another hour. The customer service is aweful. The car is still under warranty so they did fix it but with a rebuilt transmission. That is one dealer I will never use again! More