Momentum Volkswagen

Reason for Visit: Service

I recommend this dealer: No

My Review of Momentum Volkswagen:
I dropped my car off at 8:30 am, with an appointment. I called at 4:45 because I hadn't heard from anyone. The Service Rep. told me what was wrong with my car, and if I wanted, he would be happy to submit a service request. What the heck were they doing with the car all day, and why didn't they call me? I asked for the names of the Service and General managers. I called both a couple times. I left a message for the General Manager (it's been 7 days and he still hasn't returned my call!) and I asked to hold for the Service Manager, which I did, FOR ONE HOUR! Since I had called on my cell phone, I continued to hold while someone drove me to the dealership. I hung up the phone once I got in the dealership, and would you believe they told me he was gone for the day! They offered a loaner car as the VERY last option, preferring that I make arrangements for the 2nd day to put my car into the shop. The service repair was a simple reset of settings that were corrupted when I had my battery replaced. Their estimate - $300! DON'T go there! They are either clueless about how to provide service, or they just don't care.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Momentum Volkswagen:
I brought my wife's car in for fixing a minor problem with the driver window and have the state inspection done.
I tried to reach the service advisor unsuccessfully for three days leaving voice mails and ended up leaving the car over the weekend. On Monday he claimed he could not reach me (he had my e-mail plus three phones) and asked 500 U$D to fix the window. In all this time the car had still not gone through the state inspection. When I told him not to proceed with repair he said that a 100 dollars investigation fee was due. When I called the day after to go pick up the car he claimed that the inspection still had not been done because the car had no insurance (the insurance certificate was in the glove compartment). I had to find a copy, scan it and send it to him. I finally got the car back one week after I left it. All this for a state inspection. I have two Volkswagen, the otehre two experience had not been that good either, this is the last time I will ever use this dealer.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Momentum Volkswagen:
I purchased a vehicle from Momentum VW of Jersey Village about a year and a half ago and immediately began having problems with it. The car did not qualify for a Lemon so I decided to talk with the GM instead. He offered me a used car for a decent price and as soon as I was about ten miles down the road the check engine light came on. It was the catalytic convertor. The next morning I started the vehicle and the engine was grinding, the brakes were squeeling and I was upset. The GM decided that since I purchased the extended warranty he emphasized through the sale of vehicle that everything would be ok. It's not. I have already sought legal advice and will soon see what happens. Never by a vehicle from any Momentum dealerships in Texas!

Was this review helpful to you? Yes | No