Monroeville Kia Mazda

Monroeville Kia Mazda
3651 William Penn Hwy
Monroeville, Pennsylvania 15146

Sales: (412) 856-2100
Service: (412) 856-2100
Parts: (412) 856-1032

Manufacturers: Kia, Mazda

Most Reviewed Employees
Rick Firmani Rick Firmani
Sales Consultant
Michael Pampena Michael Pampena
General Manager
Jay Grimes Jay Grimes
Sales Consultant
Donnie Miller Donnie Miller
General Sales Manager
Andy Andy "Mickey" Mulheren
Sales Consultant
Need a New Car?

Dealership Amenities
Free Coffee
Free WiFi
After Hours Drop-Off
Cable TV
Customer Lounge Area
Express Service
Laptop Computers
Parts Store
Shuttle Service
Television

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 8:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 8:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.1/5
33 Reviews
Monroeville Kia Mazda

Overall Score: 4 Star Rating4.1



About Monroeville Kia Mazda
Certified: Monroeville Kia Mazda
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Monroeville Kia Mazda has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Monroeville Kia Mazda
We are the most reputable car selling organization located in Pittsburgh PA. We sell certified used cars as well as new cars. Please visit our website today for more information. Looking for a brand new car, but can't afford it? Trade-in your current vehicle for a brand new vehicle with $0 down and 0% APR, only here at Monroeville Kia Mazda. We will help you to get the car you desire!

lyrabee
11/23/2011 1:35:27 PM

Overall Score: 2 Star Rating   2.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: I am not sure

My Review of Monroeville Kia Mazda:
I purchased my first car at this dealership. The people I interacted with were friendly enough. However when I went to sign the papers, the price of the car had mysteriously increased beyond what we had agreed upon. I should have left then immediately, but I was inexperienced and I needed a car, so I went through with it.

Since purchasing the car, I took the vehicle there for all services. I had oil changes, inspections, recalls, etc. all done in their service dept. When I had an issue with a certain part of the TPMS corroding [yes, after only 2 years], they refused to cover it under the warranty. That was really more of an issue with Mazda as a whole, rather than with the dealership. However, after they replaced the part [twice], which included a new tire [twice], I experienced leakage from a tire on a regular basis. I took it back to them, told them I had to put air in it every other day. They looked at it and said, "We don't understand why you keep putting air in it." The problem continued for several months.

Finally, upon the advice of others, I decided to find a reliable car shop. I have been taking my car there now for all services. The first thing I had them do was look at the tire that was leaking air. They said, "The seal around the TPMS simply wasn't sealed. We sealed it. It should stop leaking now." And it did.

If you want a reliable, trustworthy service shop, DO NOT GO HERE. I wish I had looked at reviews of this place before I bought my car there. I have learned an important lesson dealing with them. And like another reviewer said, I am thoroughly surprised by the amount of positive reviews about this dealership. Something fishy is going on.

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Mojo101
11/21/2011 4:00:00 PM

Overall Score: 2 Star Rating   2.2  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: service department

My Review of Monroeville Kia Mazda:
Absolutely the most unprofessional and incompetitent service department I have ever delt with. Never have the parts, backordered parts ordered incorrectly, no communication. Horrible!! Multiple trips required to get work done due to either non stock parts, incorrectly ordered parts or told parts were in stock and they actually were not. Had the van in for a recalled door latch. Picked the van up and the inside trim was not put back on and left on floor. There were oily foot prints in the van and on the seat and trim. This also was the case when I had the second row seat repaired. It took 4 trips because of ordering wrong parts. Each time the interior had oily finger prints on the seats. Had to clean it myself. There is no attention to detail at this service department. The service adviser, (a young woman) is very hard to understand, puts you on hold for every question asked and never has a complete answer. Very poorly trained.
The van has an extended warranty so I have to take it to Monroeville Kia for the work or pay a deductable if I take it to another dealership. This is the ONLY reason I continue to come to this dealership.

The entire experience with this dealership from the intial purchase to the servicing has been a huge disappointment. The only good thing was the Van is nice and they had the one we wanted in stock.

I will purchase a KIA in the future but I would rather drive 25 miles to another dealership rather that deal with these folks. I gave them several opportunities to change my opinion and I kept an open mind, but they are clearly not managed well and I will never recommend this dealership to anyone.

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DAE
10/25/2011 11:41:00 PM

Overall Score: 2 Star Rating   2.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Fran, Anthony

My Review of Monroeville Kia Mazda:
After reading the good reviews, I decided to give this place a chance. Initially, I called and spoke with Fran. She was very friendly and encouraging. Although she did not appear to be as informed insofar as trims and options go, I had no problems overlooking this fact given her pleasantness. While they had one used vehicle that sort of met my criteria, she suggested I check out the dealership during the Inventory Reduction Sale because I may be able to get a good deal on a newer model. After considering it for a couple of days, I called back and left a message. She promptly returned my call and we set up an appointment with Tom Dean for the evening. After spending 3.5 hours on the road for my daily work commute, I assumed another hour would be worthwhile if only for the sake of introductions and gathering more information. Unfortunately, I was wrong.

When I arrived at the dealership, I was greeted by Anthony. After asking for Tom, as I was instructed, I was politely informed that he was gone for the evening. Strike one. I then started to realize that my hopes of this "deal" were likely dashed and that they do not advertise prices so that they can pull customers in for appointments to move cars. I miss being treated like a person, but alas, we're walking dollar symbols for most these folks.

After sitting down and getting acquainted (albeit briefly), I was asked two questions that I never want a salesman to ask me. (1) How much do you want your monthly payments to be? What am I supposed to say? My limit so that you can maximize your profit on this sale? This is silly. (2) How much do you think your car is worth? Again, another loaded question. What happened to talking about the price of the car that we're considering and negotiating that? I did't hear one word about that until I directly asked near the end of my visit. Regardless, I played along only to be invited as a contestant on Deal or No Deal, Dealership Edition. That's right. In spite of the fact that it was NOT a busy evening and that I WAS supposed to meet a sales manager (Tom Dean), the manager who actually was present never took the time to introduce himself. Anthony would walk away to some other room to speak with him (a practice that, in itself is annoying; if we're playing Deal or No Deal, at least stay with me and contact your manager via phone) and come back with absurd offers and questionable rationale. Clearly, either sales were down for the day and I was thought gullible or Anthony and/or the manager simply didn't like me. With no introductions and a friendliness that can only be described as rigid at best, I considered this strike two. Maybe things could change when we go out to the lot, but alas...

As we walk aside, Anthony tries to offer me a 6 year old vehicle for which I had zero desire. When we finally do get around to the vehicle of my sole interest, we chatted briefly. I wanted to see what kind of price I was looking at and so Anthony had to consult the manager once more (there was no advertised price on the car or the web). When he returned, he already knew I was walking away, which makes me believe he has no freedom and is slavishly working for an asinine manager. I persisted with my desire to know and found the asking price to be so out of touch that it was insulting. A quick glance at a Kelley Blue Book in conjunction with other Autotrader ads reveal that, for the trim, year, and mileage, it was AT LEAST $2,000 overpriced. I had no intention of purchasing it unless the deal was irresistible, but they didn't even try. Instead, they tried to see if they could insult my intelligence. Strike three.

The moral of the story is that if you're an informed, intelligent, and patient buyer, stay far, far away. In fact, given the number of good reviews, I am 100% certain that they either ask every sale to do a review (which, if you purchased a vehicle, of course the review will be decent / good barring exceptional cases) or there is a gaping discrepancy in the quality of customer service between the managers. It's a shame really. I wanted to like the place, but it is what it is. When my wife seeks out a car within a few months, even though she wants a Mazda, I can promise you that she won't be going here.

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hollisphillips
10/16/2011 10:11:01 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Andrew Molnar

My Review of Monroeville Kia Mazda:
Andy Molnar was great to work with! He and the rest of the sales team did everything they could to ensure our experience was a good one and that we didn't leave the showroom unhappy. My husband and I thank Andy for his diligence and commitment to integrity.

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bbthimons
10/2/2011 7:37:02 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Andrew Mulheren

My Review of Monroeville Kia Mazda:
Mickey was very personable making my son feel comfortable that came with us. He showed us various car used and new. He answered all questions that we could think of.

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dbornscheuer
9/21/2011 9:12:40 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: MICKEY

My Review of Monroeville Kia Mazda:
EXCELLENT SUPER QUICK TRANSACTION. WE WERE TRYING TO GET A VEHICLE TO REBUILD OUR CREDIT FOR A FEW WEEKS NOW. ALL OF THE OTHER DEALERSHIPS WERE BASICALLY GOUGING US AND TAKING ADVANTAGE OF US BECAUSE THEY THOUGHT WE WERE DESPERATE AND IN A BAD SITUATION. WE ACTUALLY FELT LIKE NORMAL PEOPLE THAT WERE RESPECTED AND VALUED AS CUSTOMERS; FROM THE SUPER QUICK, ALMOST IMMEDIATE RETURN PHONE CALL FROM MICKEY TO THE DELIVERY OF A NEW VEHICLE ONLY HOURS LATER. OTHER DEALERSHIPS TRIED TO PUSH US INTO USED VEHICLES FOR ALMOST THE SAME PRICE AS WE WERE ABLE TO GET A NEW 2012 KIA SEDONA WITH MONROEVILLE KIA MAZDA AND THE EXCELLENT STAFF THAT WERE THERE TO HELP. (ESPECIALLY MICKEY) THANKS SO MUCH FOR THE WONDERFUL EXPERIENCE!! WE WILL BE RECOMMENDING YOUR BUSINESS TO ALL OF OUR FRIENDS AND WE WILL DEFINITELY BE BACK FOR OUR NEXT VEHICLE!

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custer2k
9/21/2011 12:15:45 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Andrew (Mickey) Mulheren

My Review of Monroeville Kia Mazda:
the entire process was very professional and enjoyable.... very good experience..the staff explained the entire process and made sure I was aware of every facet of the transaction

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Carebear0308
9/19/2011 2:20:08 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Andy molinar

My Review of Monroeville Kia Mazda:
Very helpful and informative, also very respectful. I would Definitely refer friends to this dealership. I am very happy with the quality of vehicle as well

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Blaise28
9/18/2011 5:54:35 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Valerie Cook

My Review of Monroeville Kia Mazda:
Valerie Cook was excellent! She was extremely approachable and very easy to talk to. At no point in the transaction process did I feel she was "getting over on me." I will be highly recommending her to friends, family, and anyone else interested in buying a new car. Simply put, she is the best salesperson I have been in contact with. She should be commended for her work.

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thhorner
9/5/2011 10:18:32 PM

Overall Score: 4 Star Rating   4.5  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Andrew Mulheren

My Review of Monroeville Kia Mazda:
When I entered the dealership I was just looking what was available in the Kia make. The salsman came up and was very friendly and ask if he could help me. I ask a few questions and he had the answers without hesitating. Not "pushy" at all. That would have sent me back out the door. We talked and he ask what I was looking for and he showed me what ke had. From that point I made up my own mind and bought a new car. I would recommend the salesman and the dealership.

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