Dave (service manager) was great to talk to. Very friendly and courteous and resolved the situation immediately. I appreciate that. They treated my husband very nice while he was there. Being that helpful and kind and having the patience to actually listen while I was speaking put everything right in my eyes after the fiasco that I had earlier in the morning. Thank you very much!!

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Monroeville Mazda Collision center was the WORST place I could have chosen to take my vehicle. As a female with no experience, I felt taken advantage of and dis respected once the dealership had control of my vehicle. The shop dragged out the process of deciding whether or not my vehicle was totaled and claimed that they wouldn't disclose any information to me until they knew which insurance company was taking fault. After a week of going back and fourth and jerked around about whether or not the estimate was complete, the shop manager called me to say that it was totaled and I'd need to give them the ok to fix it quickly because my rental car would run out of time. The pressure he put on me was rude, and disrespectful, and had no right making the call about whether or not the vehicle was totaled without an appraiser being sent out.

I would not recommend taking your car here if it needs work done after an accident, there is no value of the customer and all they wanted was to make money off of my accident.

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I dropped my Mazdaspeed 3 off not runing, no one could figure out what was wrong with the car. When I took it into Mazda I was greater by Sam their service writer. Sam said they would get their top tech on it. With in a few days I had a reason why it was runing and a time frame to get it fixed and a detailed explanation of all services being performed. They also were able to perform some of the aftermarket work that needed done as well. I went out to thank the general manager for their outstanding service and then bought my wife a brand new Mazda cx5 this was the 3rd Mazda I had purchased from them I will remain a life long customer now. You guys rock!!!

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Mike Pampena ( the GM) went to great lengths over a minor issue I had about the service on my vehicle. I was very impressed of how he took control of the problem, promptly addressed my concerns, and fixed everything beyond even what was required of him to do. Very honest guy, and I will definitely be using Monroeville KIA in the future!

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This is the second (first used and then new) Mazda I purchased from this dealership and both experiences were terrific! As a woman, there are typically stereotypes with buying cars, but I never felt intimated during either purchases. The sales staff was friendly and helpful rather than pushy. And the management team was very professional. I personally recommend this dealership to any of my friends and family for buying either a new or used vehicle.

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I was in the market for a new vehicle under $16,000. I called the dealership and spoke to Cheryl about their Mazda3 models. I gave her what I wanted as far as options which was basically just an automatic with power doors and locks and stereo with CD. She said she would speak with her manager/Tom Dean and give me a call back. She called me back within an hour and had great news. She had a 2012 Mazda3 brand new with everything I wanted for $15,634. She even gave me their inventory stock number. I took that number and looked the car up online and sure enough there it was listing at MSRP which is normal as they don't advertise internet pricing or great deals on cars straight away which is why I went with a phone call instead of just browsing the website first. I took down the information and drove down to the dealership to take a look at the car and take it for a test drive. Cheryl had left for the day when I arrived so I requested to speak with Tom Dean. Instead another salesman spoke with me without ever introducing himself or even asking my name. We sat down and I gave him the information that was given to me by Cheryl. He got up and went over to the sales desk and talked to someone for 10 minutes. When he came back he said that price would only be for the Standard transmission which was actually advertised on their website for $14788 so they don't even advertise their internet specials properly raising prices when you walk in the door. So I give him the information again and assure him that I was very specific with Cheryl over the phone that I needed an automatic. He went back to his sales desk again for another 10 minutes. When he comes back the second time he says that car doesn't exist on their lot and that inventory stock number is invalid. I can still pull the car up on their website after he tells me this. fishy? I ask to speak with Tom Dean who is apparently the manager. He comes over and gives me the same line about it being non-existent and this is a computer glitch. I tell him that Cheryl mentioned him by name when she quoted me the price over the phone and he now has amnesia about the situation. I shake his hand, thank him for his time and walk out the door.


This dealership LIES over the phone just trying to get you in the door. It was like pulling teeth over the phone to even get a price quote as Cheryl tried 3 times to make an appointment at the dealership right away when I was trying to get phone quotes from many dealerships. It is typical bait and switch tactics you see in movies but think no dealership is that devious. Guess what, there are still very dirty tactics being employed by reputable dealers. I will be sure that none of my friends or associates ever does business with this dealership.

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I stopped into the dealership the day after working a deal at the Irwin Kia dealer. I was truly blown away by the deal at Monroeville Kia. I'm glad I didn't close that deal.
The salesman said we don't lose deals to Jim Shorkey! They put me in a new van that the other dealer couldn't get and financed it. The other dealer couldn't do what Monroeville Kia could.
Save time and money. Go to Monroeville and get the deal you want. No games and no bull.
I have never been treated better by any car dealer. I was able to buy this car with my 4 year old with me. Try doing that at the other dealers. They put the deal on the table quickly and gave me more than I ever could have imagined for my trade.
Super experience.

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The day I went to Monroeville Kia is a day I will never forget. Micky is an exceptional sales representative and I was overjoyed with my experience there. I only wanted to check the pricing for a vehicle I had only hoped to own a few years down the road. However Micky not only made sure I knew what was available but also worked very hard to ensure that I would leave with a car that was accessible and affordable for me and my family. I never would have thought nor did I expect to become the co-owner of a brand new Kia sorento, the car of my dreams!!! I was so amazed at the professionalism and knowledge of Micky and Tom! When that finalization was made, I cried because I was so happy!! That has never happened before!! I have told many people about my experience there hoping that they will soon visit Monroeville Kia.

Thank you so much and keep up the excellent work!

Tierra Faulkner

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Drove from Canfield Ohio to Monroeville Pa to see the car (80 miles). It was as advertised...a 2011 Hyundai Tucson AWD GLS. They gave me what I wanted for my trade and sold me the Tucson at the advertied "on line" price. Had a small issue that I discovered when I got back home. Called my salesman Ron Herschel and he went the extra mile to get it resolved. He's a stand up guy that I'd reccomend to anyone.

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Promised a car for Friday 05/18/2012. The car did not arrive until Monday 05/21/2012 poor communication between the staff and My Spouse and I. Decided not to buy the car.

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