Montesi Volkswagen

Reason for Visit: Service

I recommend this dealer: No

My Review of Montesi Volkswagen:
have had headgasket, pistons, many oil problems, steering column, tire rod, transmission etc. drove for 3 months w out headlights. not willing to compromise an extended warranty at no cost considering the problems. have had car for only year and a half. still cannot figure out what's wrong with my car and they now tell me the problem is "normal". bad customer service and business decisions made by owner. cannot be trusted.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Montesi Volkswagen:
This dealership lied to me about the financing. Used bait and switch, when I picked up my car, the rate was no longer 0% but 3%. They refused to honor their initial quote, and avoided the issue by blaming someone else who was conveniently absent that day. Get every word in writing - do not trust these frauds!

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Montesi Volkswagen:
When my AC went out in July, I was told "You have a moonroof. Use it. Then, of course, the moonroof failed. The CD player, installed by God knows who in their service department, failed the first day. As for sales people...there are two in particular who are just flat out nasty, rude, and full of strange "facts." This is truly the dealership from hell.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Montesi Volkswagen:
I own a Jetta, and I took it for service at montesi because it was leaking coolant. At first, the estimate was $350, the second day the estimate went up to $750, by the third day, the estimate cost of repair was $1980. So I had to ask them to stop servicing my car, paid $750 and towed the car to a local garage, where it was fixed for $23. I am still looking for the address of the VW headquarter in the US to report all the fraudulant actions of this dealer. My advice to you is to NEVER go there no matter what.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Montesi Volkswagen:
I have had many disappointing experiences dealing with the Sales and Service departments at Montesi. Unfortunately, I bought a used car from them that had more problems in the first year than most cars have in 5. For instance, when was the last time you heard of a car with 20K miles needing a new transmission? I will NEVER buy another car from this dealership. Hoepfully, neither will you. Unless of course, you enjoy sitting in their waiting area for 4 hours while they perform a routine inspection. Or better yet, you like spending roughly $4,000 on repairs in the first year. STAY AWAY FROM MONTESI!!!

Was this review helpful to you? Yes | No