Reason for Visit: Sales (New)
I recommend this dealer: No
My Review of Montgomeryville Nissan:
UNBELIEVABLE EXPERIENCE: After several weeks of exchanging emails with internet sales, the decision to drive 1.5 hours was made with the understanding where our budget was and needed to be. During the road trip, the lady who we had been exchanging emails with made a sincere phone call to ensure we were coming and our trip was ok. Once we arrived we were greeted and that's where our experience begins.
We were introduced to our sales man (Greg Martin) (who not only was eating but proceeded to eat his reese pieces during this initial engagement). He shows us to the car and he asks us if we would want to test drive. (My thoughts were, "No sir, just drove 1.5 hours to look at it
During the test drive of a 2009 Nissan Pathfinder, we stopped at the 1st stop light and I felt a vibration. I asked what it was. (OK, my thought: Why does a 2009 Pathfinder have a significant vibration and why wasn't this taken care of before put onto the lot? But we continued.) He said not to worry about it, the factory power train warranty still exists and proceeded to inform us on details of his life, not the vehicle!! My salesman had been married 3 times (the last time in Vegas), was a professional fisherman who was very successful, had lumbar spine surgery that ended his professional career (kinda skeptical on why a professional successful fisherman is now selling vehicles), and about his travels. (My thought: Where is the door handle so I can get out of here!!) But we proceeded. (This is where I should of just turned around and went home, it was just one of those feelings.)
We returned to the dealership where he directed us to his office. He asked us to sit here while he looks at my vehicle and runs numbers. Well, I cannot sit and decided to walk around the lot. I found another used Infiniti that I displayed interest in. I asked if I could test drive and this we did.
I now became torn between the two cars (which I thought must have also done the same to my car salesman, as he proceeded to smoke two cigarettes while I attempted to make a decision.) (It was either that or it was 4:30 on Friday, very close to closing time of 6pm - you make the decision!)
I chose the Infiniti. He said he would run numbers.
While he was "running numbers", I called my father in-law to quickly research this vehicle. He did. It received horrible reviews. I automatically changed my decision. The Pathfinder it was. So, my wife hurried to tell Greg to change the numbers. His response: "Are you sure?" Her response: "Yes."
He then came back with the numbers. (This is where all goes wrong, besides the eating and cigarettes!) The numbers were extremely out of our range. I politely said that was ok and we would continue to search. He said, "Well, where did you expect to be?" (My thoughts were well after 3 weeks of exchanging emails, you know where I expect to be or I wouldn't have made the trip.) But I didn't, I said, "It is ok, I will keep searching and was sort of skeptical on a 2009 with a vibration." His response, "YOU WASTED MY TIME."
Now, my wife didn't take this well. She said, "You don't say we wasted your time when you are in sales!" His reply: "I said you wasted your time." She said, "No you said we wasted your time." His reply: "Well, you did." She said, "You dont say that to a customer." His reply: "You do when you work for commission!" She said, "No you don't, I worked in sales, you never say that to a potential customer." His reply, "That's probably why you are not in sales."
(Imagine the atmosphere)
She asked to speak to a manager. Another salesman ask if he could help us. My wife quickly told him the situation. He said he would never had said that to a potential customer. (My thought: WOW!)
We left.
Share on Facebook
Was this review helpful to you? Yes | No