Moritz BMW

Reason for Visit: Service

I recommend this dealer: No

My Review of Moritz BMW:
At the time I purchased my BMW's, I recieved a written agreement that they would provide complimentary carwash service to their customers on Mondays, Tuesdays, Wednesdays and Thursdays. A couple years ago they changed the service to Saturday mornings only and now they have suspended that service.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Moritz BMW:
I tried out the free car wash on Saturdays with Moritz BMW today- which I am told is exclusive to Moritz New Sales- despite the fact that it was raining heavily. Anthony was kind enough to personally run my car through the wash, clean the wheels and vacuum it out in about 15 minutes. Not really a busy day, but they had someone there to take care of my dirty car anyway... that was positively different and impressive. Now it is at least a shiny wet car and I have a sugar rush from 2 donuts and coffee. Thanks Moritz.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Moritz BMW:
Hal was nothing but friendly when I first walked in the door. I got there about 30 minutes before they closed and he seemed more than happy to test drive with me and stay after eveyone else had left for the evening. I ended up buying a 328i the next day and luckily had gotten a deal on a 2007 demo that was basically new... just a few thousand miles and LOADED. Couldn't have been more pleased with the experience and will send friends and family.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Moritz BMW:
This dealership is truely the worst of the worst! They didn't fix my car to begin with, they lost my car in the service dept., and they did not care about any of it.

Do not assume that just because they returned the car to you and handed you paperwork, that they fixed anything. I gave them two attempts at service (after having a great buying experience with the sales guy) and both time had assumed that they had worked the items on the list. They did not.

I finally had to carry the car to Classic and they worked the list to perfection. Classic is now my goto.

This experience only cost me about 8 total hours of my time and puting up with driving a shitty little car while Moritz service dept. pretended to be working on my car. All of the cost was to BMW. By the way, they actually lost my car and it took that dumbass eating donuts over two hours to find the car and get it back to me. Oh, and it was just as dirty as when I arrived!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Moritz BMW:
I scheduled an appt for general maintenance and some warranty work and was told that I would be given a BMW loaner to drive in the interim. When I arrived at the dealership, the service advisor, Richard Fincher, who scheduled my appt was gone for the day and another guy checked me in. I mentioned that I had already had quite a few warranty issues replaced (engine sensors) but the same dash lights were still coming on. Upon asking if I needed to bring my invoices in to show where I had already had those parts replaced, I was told, not to worry about it as they could look everything up in a database. Instead of a loaner, I was taken to Enterprise for a GM rental; when I asked about the loaner, I was told that those are reserved only for customers who actually purchased their dealership's cars. After being told that my car would be ready early afternoon, Richard didn't bother to call me...I had to call him and finally, 45min before the service dept closed, I was notified that my car was ready, all of the issues were taken care of and that I owed my deductible on the same list of parts that had been replaced within the last 6months. When I tried to explain that everything should have been under parts warranty, Richard became quite condesending and said that there wasn't any way that what I was claiming was true; I told him that he should be able to see it in their database, his response was that there were "too many codes" for him to figure out, however if I faxed over all of my prior invoices, then they would refund my payment. When I showed up to pick up my car the next day, I had to explicitly outline on all prior invoices where the same work had been done. When I finally was given the keys to my car, I went to start it and the battery barely turned over-did the dealership bother to tell me that I had a battery problem-not at all. Out of all of my dealings with various car dealerships in the DFW area, this by far has been the worst experience.



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Reason for Visit: Service

I recommend this dealer: No

My Review of Moritz BMW:
I have taken my BMW to Moritz a few times for service since I purchased the car at the dealership. The first time I waited 4 hours for an oil change even though I had an appointment. The second time, I had an indicator light on indicating that I needed more coolant and the light was still on when the car was returned to me. In addition, the valet service picked up my car early Tuesday morning for the oil change but didn't return my car till Friday.
The last time I took my car to Moritz for an oil change, the brake pad light came on the same day after I picked my car up. They obviously did not even check my car over because that problem should have been found.
I have taken my car to Classic BMW for service and it was amazing. The people there are so helpful. I would pay extra to buy my car at Classic just for the service center.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Moritz BMW:
Extremly bad Service department. Even though we had an agreement at the time of purchase to get a loaner car when ever we came for service they hassled my wife by not giving her the car. In addition mis diagnosed problems and caused equipment to fail (scraching noice from brakes where a caliper was rubbing against the brake drim and cutting a groove. Took car several times and they did not identify but when I did a visual inspection I found it and identified to them) . In one case charged us $700 for a screeching noice problem which was still there when we went to pick the car up. In addition did not work well with the extended warranty company and kept telling us that we have lousy warranty. our BMW model 2001 330i had several problems with the window regulators (all 4 windows broke down and two windows twice). Even though we discussed it with them and asked before we ran out of warranty on how they will handle and got a verbal commit that they will work with us, they refused to talk to BMW into fixing them when they broke down after warranty. I had to call BMW personally and they approved fixing window regulators, but when I asked them why they did not do it they claimed that they are the ones who convinced BMW to do it. After several such incidents they became verbally abusive to my wife and me. Specifically service advisors Joe Henderson and Joe Blakely.<br>Afte this we decided we had enough and went for the next service to John Roberts. They were very efficient, gave us a loaner car with out any hassle, worked with the warranty and got them to pay most of the bill (even though mortiz service claimed our extended warranty was lousy), gave an appointment when we wanted it. <br><br>We are nver going back to Moritz for Service or a new Car

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Moritz BMW:
This my second review based on my third visit.<br><br>Called Wed night at 5:30 and Steve suggested I bring the car in at 7:30 Thur when they opened. they replaced the power steering pump and thermostat housing and I picked the car up at 5:30 on Thur. Very happy, the service went quickly and it appears to be done correctly. I had to request that Steve cancel the QC and car wash so I could get my car that night or it would have been the next day.<br>

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Moritz BMW:
I have had my car in there on many occations and have always been taken care of.<br><br>Did not puchase car from them.<br><br>Once for dead battery. He get me in at last minute before close.<br>Under warranty.<br><br>Got me a rental if it was to say there for more thatn 24 hrs.<br><br>Got me in at last minute for oil change before my trip to Houston.<br><br>Did a huge free steering upgrade.<br><br>Always professional.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Moritz BMW:
If you need BMW warranty service your options are limited and all the Dealers Service departments in DFW are similar so I would recommend Moritz for warranty service. If it's out of pocket repair there are FAR better places to go. My first repair was done correctly as far as I can tell but they bounced my car into something and knocked off the front licence plate holder. My second repair was not done, then done poorly and finally done right on the third trip. <br>I'll try to get friend to put his experience on here. they ruined his paint with degreaser overspray and it took three months with a loaner to get it fixed.

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