Morong Falmouth Volkswagen

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Morong Falmouth Volkswagen:
Quality vehicles and competitive trade-in assessments. Very friendly and professional service with an appealing humanistic approach. Knowledgeable & experienced staff reinforce the whole First Class experience!

This Dealership is Recommended to All.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Morong Falmouth Volkswagen:
I had a great experience at Morong Falmouth. I didn't feel any pressure to buy, and all of the sales staff were very knowledgeable and friendly. My salesman Dan even took me out and spent some time teaching me how to drive a standard! And he was a great teacher :-) In fact, their entire staff really went out of their way to get me in a car that worked for me. I would highly recommend them!

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Morong Falmouth Volkswagen:
I had been watching a car on their lot for sometime and told my salesman to contact me when and if the price came to where I wanted it to be and he did. I stopped by on a Friday and test drove the car and asked if I could keep it overnight to really give it a spin and they agreed. I returned to the dealership on Saturday and informed Greg that I loved the car and would like to buy it if we could agree on price. After discussing with the owner a few price options (which of course you would do) we came to a price that suited me with a few extras that were thrown in and a promise that the car would be cleaned and ready for my at the beginning of the following week. At this point I met with the Finance Goddess and we did a credit app. and I was approved in less then 10 minutes. All of the people at this dealership were engaging, and very welcoming with my salesman being at the top of the list. The final thing that my salesperson did that sealed the deal was he brought out the service tech. that would be detailing the car to review how he did it and what he would do and to give me the opportunity to ask for a few extras on the detailing end. I am hopeful that since my experience was so grand with the purchase that I will be as lucky when I need service...we shall see but I am betting on a yes!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Morong Falmouth Volkswagen:
After looking at V.W.'s at three other dealerships, I stopped by Morong's on a busy Sat. I was promply greeted and allowed to look around. I was not pressured. Everyone spoke to me including the owner.
All my questions were answered. The entire staff was professional. Dave Holt responded to my e-mails promptly as we considered our purchase. I was offered more than Blue Book for my trade. After buying our new Passat, Dave rode in the car with me to make sure I understood all features and controls. We had previously driven it alone. And finally we were given a tour of their modern and clean service center and introduced the the V.W. service manager. Dave followed up a few days later to make sure that we were 100% happy. We are!! I would highly recommend this dealership to anyone. They are low key, honest and fair. Most importantly they treat you like you are more than just a customer.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Morong Falmouth Volkswagen:
Very customer service friendly. Took car in when they said they were going to and the bill came to what was quoted and the car was fixed. Who could ask for anything more.
Very friendly and helpful staff all around.
Also, everything is very clean and being able to drive the vehicle inside to check in is a great feature.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Morong Falmouth Volkswagen:
I have an 04 passat wagon. The over head cam ceased on it. There is a Know problem with sludge build up in 99-04's with slugde build up. So VW extended the power train an extra two years. I thought that my warrenty had expired but my mechanic brought this info to my attention. So I had it brought to Morongs. But this did me no good since I did not keep any records of having the oil changed. I met with Mac the service manager he told me that they looked at the motor, and it was clean, they could tell that it had been kept up with, there was plenty of oil and the oil filter was new. But they wouldn't cover it. He couldn't tell me why a car with 52,000 miles with a clean motor would cease up.

When I first started my process with Morongs at the customer service counter I was treated like i was being an inconvience because I wanted them to look at my car.

My car had been in pieces from my mechanic. After Morongs was done with my car the failed to put several pieces of it back...just the oil pan and all the nuts an bolts that held it together. Not to mention all the grease and crap their mechanics left on the interior of the car.

I knew that when my car was going to Morongs I would not get the out come I thought would or should happen. I spoke with over a dozen people that have VW's or that have delt with morongs and they don't drive VW's any more or they don't go to Morongs. I have one friend that has a 08 Audi from them and it burns a quart of oil a month and they told him that was normal...and they haven't fixed the problem.

From start to finish it has been a terrible experience dealing with Morongs. I loved my passat for the first four years that I have had it. I was looking to get another wagon and another GTI for my girlfriend. After dealing with Morongs and the service that I recieved and just the smug way they talked and delt with me there is no way I will ever own a VW again.

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