I would visit this dealer again because I like Hyundai products, they sell them, and have a good selection of pre-owned Hyundai as well. The vehicle we purchased was fairly and competitively priced based on visiting other Hyundai stores with very similar models and mileage.
Our sales rep (Jason, not listed below) was polite, attentive and eager to please. My criticisms are not at him, but more at the way the store is managed and at some policy and practices.
As a buyer, don't get too, too excited about the "Buy Happy" promises. While useful and necessary to be competitive with the other big auto sales organizations in the Twin Cities (such as Luther, Walser, etc.) in practice it's not revolutionary and it's not a cure-all for some of the tactics that have plagued auto buying since the Model T Ford, And I've bought Luther, Penske and Walser-sold cars in the last five years, so I know of what I speak.
- Practices like pulling your credit report from the drivers license copy you leave before a test drive, without your prior auth, then asking you at the end to sign an authorization to do so, even though you clearly stated you are paying cash or financing with your bank or credit union, are still going on. Morrie's Hyundai did it to me. Dealers have been pulling this trick and then asking you to sign the auth at the end of the deal forever, even though its clearly unethical, and probably doesn't even comply with the law, either. But unless someone audited their credit reports pulled against the credit auths signed, its probably impossible to detect. This is pretty low-grade stuff and I bet a lot of buyers just sign it, unquestioning, happy to get their car.
- The old game of "I have to go ask my manager" on absolutely minor, nickel and dime details of the sale still goes on. Nonsense. If a service desk clerk at Wal Mart or Macy's is authorized to handle $25 - $50 - $100 fixes on modest consumer purchases, explain why a sales rep on a five figure auto has to see their manager about a $40 item. Lame, part of the same old auto sales mind game. This is not a sales rep problem, it's a retro auto sales MANAGEMENT failure. I long to hear, someday "I'm authorized to do that - my manager doesn't have to get involved until I get to $ XX"
- Unless you actively say "No" several times at the rep's desk (as I did) , you can still expect to get hustled for dealer financing, outrageously expensive extended mechanical insurance policies, over priced fabric and paint protection packages, and more. This hasn't changed much in the last 35 years either. Once again, This is not a sales rep problem, it's a retro auto sales MANAGEMENT failure. Anybody who doesn't know that this is where a dealer can score huge margins on these add on items of the sale probably shouldn't be given a driver's license.
- Reps need more than just "enough product knowledge to hook a customer enough to get the sale". I asked two reps in the showroom the same, easily verifiable product question about the 2015 Sonata, and got two wildly divergent answers. ("It's a ground up redesign!" and "Its a fresh look on the same floor pan!")
Fortunately for the rep I bought my car from, he had the right answer. This is clearly an individual sales rep problem, but lack of product knowledge, is also a MANAGEMENT failure.
If you don't know, say you don't know, rather than get trapped in a hyped-up lie.
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