Morrie's Minnetonka Ford Lincoln Mercury

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Morrie's Minnetonka Ford Lincoln Mercury:
This is the third car I have purchased from Morrie's Minnetonka Ford. Each time, I have had a very good experience with the people involved in my purchase. I also obtain virtually all of my service work there, and have been more than satisfied with the quality and the promptness. I highly recommend this dealer.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Morrie's Minnetonka Ford Lincoln Mercury:
Bluetooth would not work on a two month old 2008 Mercury Mariner. It is fully covered by warranty and extended warranty so I made an appt. to bring it in at 10:am and was there a bit before. After a two hour wait I asked if the car would be ready soon and was told it had been ready an hour ago and was sitting in the lot. When I went out to find it, the car was sitting there all doors unlocked, no one around, with my cell phone, warranties, registration papers laying in full view on the seats. The Bluetooth did not work. Went back inside and was told they had no idea how it worked and so couldn't fix it. They told me "we don't handle accessories". The Mercury Mariner (there were 10 others like it on the lot), came factory loaded with the Bluetooth but they seemed unaware that this was possible. When I asked what I should do now they had no idea. Went home and called to talk to a manager named "John" trying to explain my exasperation at my whole morning being wasted at his dealership and was rudely treated because "he didn't know anything about it". He kept interrupting and snorting into the phone as I was talked down to and spoken to as if I was wasting THEIR time. When I got mad and explained about the car being brand new and having paid for all the extra warranty protection etc. he hung up the phone on me. I have a suspicion that the treatment I received at Morrie's Minnetonka Ford Lincoln Mercury might be because I am a person of color. I mean...I know mostly white people live out here in Minnetonka ... so do they treat their white customers this way? How can they not know about Bluetooth? Why would they leave my car with my insurance papers, warranties, car documents AND my cell phone, unattended and unlocked in an open parking lot and leave me sitting unadvised in their waiting room for two hours? Morrie must be so confident he won't wind up like Denny Heckert he has no problem with his employees insulting his customers (well former customers) I have bought cars from Morrie's (at different locations) including a Subaru that was a lemon from day one , but I'll walk to town before I ever buy a vehicle from them again.

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