Morristown BMW

Reason for Visit: Service

I recommend this dealer: No

My Review of Morristown BMW:
I was looking for some accessories for my X5 so I requested quote on their website. Right away, I received automatic email from them stating someone will get back to me which prompted me to think they are very good get back to customer. Boy was I wrong, after that email, nothing from them at all. I know a lot people here said Life Quality of Brooklyn is bad but my experience with them has been pretty pleasant.
For those who needs quote on your accessories, don't bother talk to them, at least not through email, it's just wasting time.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Morristown BMW:
A few months ago, we discovered water in the back right seat of the mini cooper. We took it to the BMW/Mini dealer in Morristown to have it fixed. We are without a car for almost a week, it is finally ready. We pay the bill and go home. The next time it rains, the back right seat is wet again. We take it back, are without the car for another week, pay and go home. We are now on trip #4 and have spent over $1,000 at the service department and our problem of a water leak is worse than ever. We are told each time that the car is fixed and that there was significant work done to fix it. Each time we have paid the bill in good faith and have gone home. The next time it rains, the water fills up in the back seat. We are completely frustrated and are now taking it to the web. BEWARE of this dealer!!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Morristown BMW:
Extremely unprofessional. The director try to blame problem to third party. Service dept was never able to duplicate problems. they would say they fix the problem when they never did and have to take the car back and forth more than 20 time yes this is not a typo mora than 20 times. If I was the owner i would get rid of most of the unexperience and unprofessional people in that place.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Morristown BMW:
We bought a certified, pre-owned X5. During the drive home, my husband, who was following me in his car, noticed liquid on his windshield and smoke coming from my hood. We had to wait 2 days for them to tow the car back to their service department to fix it.

The next 3 times we brought the car in for routine maintenance checks, we had to bring it back the next day because they broke something (door locks, headlights misaligned, etc.).

Last week I brought my X5 in for a routine maintenance check and didn't realize until I returned home that all of the audio was disconnected from the car (radio, GPS, cd player, etc)!! I had to drive back the next morning (ruined my Saturday). The service manager, Steve, told me that it was just a coincidence that this happened the exact same day that I brought the car in for the service check-up. It had nothing to do with them. He also said they would fix it for me, but it's not under warranty anymore, so next time it breaks, I'm on my own. I laughed and told him about all the other "coincidences" that occurred during past visits to their service department. I also told him that would be the last time he would ever see me or my car. I guess they don't care about repeat business. He lied right to my face....

I will never purchase a car from these guys or bring my current car for a service ever again!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Morristown BMW:
I just found this site, and, had such a bad experience with Morristown BMW that I had to share it. I bought a BMW from a competing dealership (JMK) in New Jersey. It was a 2003 BMW M3. I bought it new and with all of the options. This was the third M3 that I leased (I am now on number 5). The prior two, I leased from Morristown BMW. The reason I didn't lease this one there was that I couldn't find a parking spot on the three occasions that I went there. JMK is far from my home, so, I always planned on having service done in Morristown as a BMW warranty is "supposedly" handled by any BMW service center. Now the problem.

I went out one night and hit a pot hole. The 19" rims on the M3 are notorious for getting flats when running over anything bigger than a nickle on the road. I ended up with not one, but, 3 flats. I contacted BMW road side assistance, and they said they could get the car in 3 hours. This would be nightmare number one. I waited and waited and, 5 hours later, a flat bed got my car. They asked where to bring the car to, and, I told them Morristown BMW as that is my "service" center. I called Morristown BMW, and, did not get an answer as it was about 11pm at night. I left a message stating my car was going to be dropped off there. When the BMW contracted flatbed tried to drop the car off there, they were told that they would not accept the car as it was not purchased there. What the f? The flatbed driver took the car to their impound lot. The following day, they tried to bring the car to Morristown again, and, again Morristown BMW would not accept the car. They told me I would have to get it fixed somewhere else. I ended up having the car dropped off at my home as BMW would not tow the car all of the way to JMK...only to the closest BMW service center (which was Morristown, which would not accept my car).

I had to personally remove the tires off of the car and bring them to a tire center to have new tires put on (one rim had to be replaced). I also had to personally pay for the overnight fee for storage. I contacted BMW NA and complained. They did nothing. The wouldn't pay for the lot storage, nor would they do anything about Morristown BMW.

Morristown BMW refused to EVER work on this car. I have still not learned my lesson as I am on BMW M3 number 5. This time, I leased it from one of the dealers owned by Morristown BMW, so, they will service my car in Morristown, but, will not give me a loaner. The terrible thing here is that I went to Morristown to lease the car, they did not have one (end of stock of 2006), and, searched for the car and told me to go to the other dealership to buy it.

I have had 4 of my BMW M3s serviced by Morristown BMW. I have rated them a 0 (yes....a ZERO) for EVERY service appointment I have ever had in the 13 years of going there. If it were not for the car (the BMW M3 is one of the best cars I have ever owned or driven {I personally usually have 5 cars at all times...during this difficult economy, I have dropped it to 4}) I would NEVER deal with Morristown BMW. This may be my last M3 as I do not like the new M5 or the new M3 V8. I am going to keep this one, and, once the warranty is expired, hope to NEVER have to deal with Morristown BMW again.

Read the other reviews and notice that NO ONE has had a good experience with these people. I was almost arrested there for punching the sales manager (I happily broke his nose after he had the audacity to shove me). BMWs are great cars. I wish a different dealership was near me, or, one not owned by Morristown BMW. I heard Steve Miller is a good dealership, they are just too far from me.

Enjoy the car...hate the dealership...and in a lot of ways, hate BMW NA service overall.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Morristown BMW:
BMW Morristown - took my car to have interior parts for the seats replaced that were covered under warranty, I didn't check their work and found out too late they only replaced one, the warranty ran out and the manager was unhelpful - I wouldn't take my car there again

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Reason for Visit: Service

I recommend this dealer: No

My Review of Morristown BMW:
1/11/08 Tire replacement front and rear passenger due to hitting a pothole. I have tire insurance. I was told the claim had been submitted for reimbursement on 1/11/08. Contacted IAS L.P. on 3/12/08. Informed claim was denied. BMW Morristown service had been requested to submit photographs of damaged tires. Photos were never submitted. IAS has no claim number or additional information indicating a claim was ever submitted. Due to miscommunication between BMW,insurance Co. and customer, I am out of pocket $531.88.
I intend to contact BMW North America and inform them of the miscommunication and poor customer service. If I were told pictures were necessary to complete the claim, I would have taken pictures. NO one communicated this to me.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Morristown BMW:
I should have listened to a friend not to go to this dealer, now I know why. I'll explain why ...

Walked in, looking for an X5 with minimum options - found one that they said will get for me. Explained that I need one ASAP as we were on a rental car. Was assured that they'll get it. I haggled a little bit as it was the year-end closing, agreed on a price then shook hands then wrote a check as a deposit. Called Saturday, Sunday, Monday - they were not able to get the car explaining how busy they were due to year end sales. Was again assured that they will have one. Tuesday was New Years Day, called them on Wednesday - they were not able to get the one we wanted and they proposed another one with more options. It was a few thousand more but I said okay but of course negotiated - agreed on a price. I called again, they were not able to get it - it appears that they were getting from another dealer's inventory. Another one with more options was proposed - I yelled and told them not to propose anything until they are sure to have it.

Thursday morning - we still do not have anything from Morristown. Note that it was me doing most of the calling. I was truly annoyed so I called another dealer that we visited while shopping. They happen to have one with 4,000 dollars more in options than we originally wanted. I negotiated over the phone and told this other dealer that if they agree with my offer, I will be there in an hour. Done Deal. I had the X5 for my wife the following day.

Back to Morristown - I asked my money back. They said, they'll cut me the check and will have it in 15 days. I said NO - I want it sooner as I need to put that in as down where a dealer HAS a car to sell.

And this is the real kicker ... this manager told me "THAT WE COULD HAVE HAD THE CAR FOR YOU IF NOT FOR THE FEW HUNDRED DOLLARS THAT YOU WERE NOT WILLING TO SPEND" - This really made me so mad yet GLAD that I did not purchase the car from them. I bought one for the wife with $4,000 more in options plus extended maintenance.

There is no exaggeration to this story - I presented it best that I can. You be the judge.

I just believe that a customer deserves the same courtesy as you walk-in as a potential client, as you close a deal or when you cancel - they failed to deliver yet had the guts to insult a customer.

Would I recommend this dealership - DEFINITELY NOT!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Morristown BMW:
Bought a BMW 5 series, July 2005. We are from out of state, however they had the vehicle we wanted. The sales woman was inexperienced, the automotive department delivered the car in poor condition (ruined inside car seals), the clerk screwed up the title process, sales manager covered for all of their incompetency and never took accountability for their unprofessionalism. It took 2+ months to get a title, expected us to drive a vehicle illegally. Never again would I buy a car out of state, nor would I recommend this dealership. Reported this to BMW service center several times, they listened however their proactivity in solving the matter was fair. Plan to write a letter to the owner of this dealership of this horrible experience.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Morristown BMW:
I purchased a used car from them 7/1. Because of their great price, I drove from Maryland to NJ to buy this car.

It is 8/22 now and I have expired temp tags, no title, no registration or Maryland tags.

Phone call messages go unanswered. Emails go unanswered.

They even told me to drive the car around on expired tags and if/when I get pulled over, to mail them the ticket for reimbursement. This is totally unacceptable.

I made a phone call to MD MVA today and they dont even have a record of them submitting my paperwork!

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