This review is of the SERVICE department at this location. I have not purchased a car from this dealership and am thus not able to provide feedback on that. I can say that, given my experiences with their Service Department, I do not think I would trust any part of their business.
On February 4th, we took our 2008 Grand Caravan in to have a sticky brake caliper replaced. After claiming the work would take a day or two at most, we were surprised when several went by with no call back. It turned out the mechanic, "Oscar," had left for some days - without telling anyone, I guess, how to deal with our car. When Oscar returned, he twice claimed it was impossible to get in contact with our warranty people in order to authorize the repairs, claiming they must be out of the office. Twice I demonstrated, within seconds, that I could reach them on the phone just fine. He simply lied about trying.
Once I'd finished doing Oscar's job for him, we drove away, thinking that was that. Lo and behold, the brakes squealed and juddered - it turned out that in surfacing the rotors, they had overheated and warped them. Those were replaced February17th.
Less than 8 months and less than 9,000 miles later, we noticed squealing and pulsations coming from the brakes. We took them to a different mechanic, one we trust. He peeled off the pads and showed them to me: they were worn entirely through, meaning either Moss installed brake pads that last less than 10k miles, or they never actually fixed the brake caliper at all.
I called and spoke to their service department, and after 4 tries, reached their manager (Robert Gillam?) on the phone, who informed me the "only" thing he could do would be to have me come down - for more time out of my schedule, at my expense - and have them look at the work they did. Why in the world would I want the same mechanic who lied to us and screwed up the work in the first place to do so again??? No, that's not the "only" thing you can do. You can refund the $996 you charged for a 'repair' which repaired nothing. And you can fire mechanics who lie to your customers and misinstall parts.
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