Thinking about buying or servicing your vehicle at Moss Bros. … read this to see if you are really the boss!
I bought a brand new 2014 Dodge Grand Caravan at Moss Bros. Riverside 8151 Auto Drive Riverside, CA. 92504 on 8/28/2014. I took delivery of the vehicle very late in the evening when it was very dark and I could not see everything clear. The next morning, I noticed the rubber molding on both rear windows were twisted and did not stay in place.
I was busy so I had to wait a few weeks before I can requested a day off from work then took the vehicle in for repair. I was surprise when the service man asked if my brand new van had extended insurance to cover the damage. I went home and called the salesman Tyler Bloomingdale and he had his supervisor talked to me on the phone. Tyler’s supervisor then had Austin Castro called me the next morning to schedule my vehicle in for service.
I took another day off from work to bring the vehicle in for service on 10/7/2014 just to hear Austin Castro said he had to order the parts and will contact me when they arrive. Austin Castro did not contact me as promised. I came in on 11/04/2014 to ask him about the repair but he said he still waits for the parts and told me to wait again for his call. He did not call me at all again and continue to tell me that he still waits for the parts when I came and see him again on 12/09/2014. Austin Castro did not contact me at all about the repair for my vehicle.
I brought my van to the dealer on 2/28/2015 for an oil change. While waiting for the oil change to get done, I talked to the service man Joey Salcedo about the problem of waiting for the parts for the repair of the rubber of the two rear windows and asked him to let me talk to a manager. Joey Salcedo told me to wait for him to look for the manager then ignore me for hours. I went to the front and talked to Carlos Perez, the Internet manager. Carlos said he will have someone call me the next day about the problem.
Austin Castro called me the next day and scheduled me to come in for the repair on 3/9/2015. I had to take another day off from work to bring the vehicle in for repair since Austin said it will take until noon to finish. I left the vehicle early before 8:00 am then came back at 12:00 just to hear him explain that his service man made a mistake installing the windows to someone else van and he needs until 2:00pm to remove the windows from someone else’s vehicle and put them on my van. I wait until 2:00pm and he did not have it done. He made me wait until 5:00pm or 6:00pm to finished my van with two different windows on the two side of my van, a scratch on one of the side where the window was replace, and another scratch on the other side of the van. I talked to Oscar about the new problems and he rent me van from Enterprise and told me the problem will be correct the next day.
Austin called me the next day and said he already order another parts to send to him over night and will have them in the next day then will have it done. The next day I talked to him on the phone and he said the parts just came in are the wrong parts again and we need to wait another two days. He did not contact me again for a few days so I had to come to the dealer again on 3/16/2015 and asked for a general manager. Arnold Flores, a sales manager who told us that he is a general manager, said he will have the problem take care of. I took the van home after a week in the dealer without being serviced. We were ignored again for another two weeks until I decided to take action to correct this problem and this is the first of the steps that we will have to let consumers know about Moss Bros. who has the slogan that “You are the boss.”
I Recommend This Dealer:
Tyler Bloomingdale, Joey Salcedo, Carlos Perez, Arnold Flores, Austin Castro
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