May 20th, 2015
As you can see from my original post below this has been over a week in progress- however last week they did call stating the vehicle repairs were complete however our family was out of state.
So......TODAY was to be the day, we flew in yesterday and this was TOP priority for us. My husband left work and my kids and I went to return Rental car. We were at rental co., not more than 10 minutes when my husband called- "NOPE, go back home, YOUR car is not done."
He was told that the whole bumper was taken off and painted- Which it clearly WAS NOT, he could see the scratches under the paint and orange peel in section where they said they repaired- basically they did a gypsy rattle can repair...WTH???
I brought my car here with NO DAMAGE AT ALL... for an oil change/tire rotation and warranty repair .......and NOW they think that doing a bang up fix it repair is acceptable?
** NO it is not, not to mention he found additional scratch in drivers mirror cover, and the interior where there was black boot markings was rubbed into panel still showing the black instead of completely cleaning it.
So again....who inspects everything prior to dealership making a phone call to customer ((WHO again---brought you a car WITH absolutely NO DAMAGE)) stating that it's fixed, when clearly it is NOT!!!!
Who handles the quality control??
Who is the General Manager???
Who is the OWNER???
....all of these questions are next on our list, because clearly Quality Control seems to be an ongoing issue at this Dealership based on the YELP reviews we are seeing.
I'm making a payment on my new car that has been DAMAGED by NO fault of my own and their solution now is, " We are going to take the bumper off a 2015' Durango and replace on yours."
My goodness lets see what that's going to do to the overall appearance of my car..... to be continued (phone calls tomorrow to find out GM and Owner info)
Original Post: 5/9/2015
Where to begin... -0 is what HONESTLY should be given to the SERVICE DEPT.
Was on hold for 30 min to make appt for oil change/tire rotation and transmission leak.
Dropped car off on Tuesday afternoon during a MESS of a parking situation that left me feeling a bit uneasy and general feeling about staff was they could care less: basically get car- get paperwork- goodbye.
Wednesday call stating CAR READY to be picked up..oil change done/tires rotated YET part on order for Transmission leak but you can come pick up car--ARE you kidding me with a transmission leak...NO I will wait until fixed.
Thursday update waiting on part.
Friday call stating vehicle will be ready this afternoon. I contacted later stating I would not be there before closing and was told I could pick up that evening from sales dept. Decided to wait till today Saturday AM and this is where Customer service and The QUALITY control at this dealership is a complete ZERO!!!!
We arrived and opened Driver's side door and noticed black boot marks all over inside door panel (which is beige)
*******BUT was not prepared to find rear passenger quarter panel hit by other vehicle or swiped damage!!!!
WTH???? Does anyone check the vehicles at all when repairs are completed? Who moved the car from one spot to another? Someone knows what happened.... and the fact that when you ask for MGR you are told NO ONE IS HERE- I'm the Asst mgr on duty and it'll be fixed - rule #1 apologize that your business has MESSED up - Well that didn't happen, it was a lot of us waiting for them to figure out WTH was going to happen next-
I had to speak up and say get me a rental because I'm not taking my damaged vehicle off this lot. I did NOT bring it in damaged!
YES I'm very upset and irritated at the lack of leadership and quality control at Moss Bros Riverside and please please if you chose to have service completed here CHECK your vehicle. Monday will now become our job to contact Svc Mgr, GM, and Owner- regarding the horrible customer service and getting our vehicle fixed ASAP.
I Recommend This Dealer:
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