The dreaded moment arrived, "Let me go talk to the manager." So predictable but we persevered. I will add that our sales rep, Frank Valencia, had a disarming personality. You could not help but like the guy; couple this with good product knowledge and you have the making of a masterful salesman. My wife and I enjoyed doing business with Frank. If I were to buy a second car (and I might) I will be sure to look Frank up.