I had not purchased a new vehicle in many years and was dreading going to a dealership for my new vehicle. I went to a couple of other Toyota dealerships before Moss Brothers and didn't totally trust them or feel treated well. At one dealership (NOT MOSS), the "finance guy" yelled at me when I told him I had researched prices on True Car. He got angry, scolded me for not mentioning that right up front (who knew?) and demanded that I bring in a print-out of the price. Really? After that rudeness? Forget it. Moss was 30 minutes away from me, but I decided to check them out anyway. I could not be happier. I was consistently treated respectfully and courteously by everyone, I felt like everyone was genuine and truly cared about satisfying the customer. They gave me a great price, didn't not berate me for researching True Car, and my sales person, Razi Rehman, was patient and no pressure. I never thought I would be saying that I love a car dealership! But I do love Moss Brothers! And, I just had my 6 month service and had the same great treatment from the service department.