My Review Of Moss Robertson Cadillac Mazda:
I had researched the Mazda6 for a few months and had reached a point where I was ready to take the leap so I started shopping around for 1-2 year old model. Because there is no Mazda dealer in Athens--and the one used Mazda6 in town was severely over-priced given the outstanding improvements in the 2014 models--I knew I'd be driving some distance for both the purchase and later service. In one morning I called four Mazda dealers to confirm the availability of the model and color combinations I desired, two dealers returned my online inquiry. The two conversations were remarkably different however, as Don Renner at Moss Robertson was the most friendly, helpful, and reassuring about the purchase of the exact car and color I had searched for. I felt so sure about purchasing from Mr. Renner/Moss Robertson that I completed the online finance form, heard back from Mr. Renner within about 15 minutes, then had my wife drive me and my kids to Gainesville to purchase the car. After the telephone interactions with Mr. Renner I was so confident about how I'd be treated upon arrival that I even had my wife head back to Athens the moment we reached the dealership, leaving me with no way home but in a new car. After a test drive with Mr. Renner and my kids, we took care of the financial transactions and I left in exactly the car I had searched for, at the price I expected, but with a customer service experience well above what I expected. Mr. Renner handled my initial inquiry, the financing, the test drive, filling the tank full of gas, putting the temporary plate on the car, even wonderful conversations with my kids who were excited about the new car! I've never been treated so well at any dealer, and I know that the moment my wife's SUV is ready to be replaced I won't even bother checking with other dealers; Mr. Renner will be the first to know.
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