Let me start off by saying that my salesman was very knowledgeable about the car I test drove, and I believe he approached the potential sale appropriately by asking if he could run my credit first. Knowing that I was a well-qualified buyer, I agreed. We noticed that most cars had a rock-bottom rate of 0.9% and he agreed to ask if that was available for the Honda Fit EX-L w/Navi I was interested in. I handed my salesman my current Kelly Blue Book trade-in print out (2008 Toyota Tacoma Double Cab Sport SR5 valued at $16,700+). I also handed him a print out of all service records, an email quote from Fuller Honda, and my bank's current 48 month auto loan rate (1.49%). I had with me all keys, fobs and car title. Needless to say, I was ready and eager to buy. Before going to consult with someone, my salesman asked, "What can we do to have you drive out of here with this car." I responded, "Give me your best rate, if possible 0.9%, match the email quote from Fuller Honda, and give me what KBB is stating my car is worth." He took my paperwork and went to consult with someone.
Minutes later he returned stating that 0.9% wasn't possible. I was ok with that; I would just go with my bank. He left again and returned with an offer. They had valued my trade-in at around $13,000, and printed a payment schedule that included down payments of 2, 3, and $4,000. I was incensed! Anyone with a reasonable amount of intelligence could see that they'd undervalued my vehicle by $3,000+ and were now wanting me to put a down payment on top of that?! It was insulting to say the least. I kept my composure and told my salesman that this isn't something I wanted to proceed with. I asked if he could return my paperwork. He left again to retrieve my items. All of the sudden another gentleman appeared and introduced himself. He said he wanted to take another look at the truck to see if he could give me a better price. I told him that I just wanted my paperwork back. A minute later another gentleman walked up and said he wanted to buy my car, and that even if I don't buy from them he'd still like to take it off my hands since it was in such great shape. I told him that all I want is my paperwork. He complied, and I left. My salesman was M.I.A. at this point.
So, I ask you, if my trade in was valued at a low $13,000, why in the world would they want to check it again to see if they could raise the value? Why would they want to buy it from me if they valued it less than KBB's trade-in range for "fair" condition? Why? Because it was in great condition. Great enough condition that my salesman asked if anyone had ever sat in the back seat. Mechanically in great condition since every 5,000 mile service was done and documented. The body? Pretty much flawless. I took care of my truck.
You see, people like myself take care of their cars because we know that one day we'd like to get top dollar for what we worked hard to maintain. People like myself do their homework, keep records, and shop smart to get what we feel we have coming to us: A FAIR DEAL. Sadly, their employees decided to treat me like a desperate shopper who just needed a car. Like I told their employees, I'm a patient man and I'm willing to wait for what I feel I deserve even if it means selling my truck privately. Sadly, they couldn't see beyond their desire to add another sale at the customer's expense. Im curious how many have had this experience and have walked out? How many sales have walked out the door because they were met with outlandish offers that insult their intelligence? I venture to say many.
I Recommend This Dealer:
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