Motor Werks Infiniti of Hoffman Estates

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Motor Werks Infiniti of Hoffman Estates:
I would definitely recommend this dealership to a friend or family member for a purchase and/or service. Joel Gappa is a very friendly and fair salesperson. This is the 2nd G35X that I have purchased from the dealership and look to buy my next car here as well. Mondo and Paul in the service department are an asset to this dealership.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Motor Werks Infiniti of Hoffman Estates:
we were originally very pleased with the service we received at this dealership. doug seemed like a very pleasant salesman who was really trying to help us out. we initially were still 6 months away from being able to get out of our current van and into a qx56. he kept in contact with us regarding the availability of cars and when the time came to purchase the car we went straight to hoffman estates, knowing that doug certainly deserved the sale. what we found out that night, was that hoffman did not in fact have the color we wanted at the time. the sales manager, whose name escapes me because i'd jsut like to forget the whole process there, said he would look up to see when they might be getting another of the color we wanted. he stalled us there for more than 20 minutes after telling us that it would take 2 minutes. he did this, i'm assuming, because it was 8pm and knew that the closest other infiniti dealer was 30 min away. it didn't work in his favor though as we did make it to the other dealer and they did have the color we wanted and they DID tell us that infiniti was having a cashback bonus or 0% financing--none of this was told to us at hoffman--big surprise. in any event, they lost $60K--and from the looks of their other review here, it happens to them a lot.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Motor Werks Infiniti of Hoffman Estates:
Sales people and Sales manager were very condescending which made the sales experience extremely uncomfortable. The only reason why we bought the vehicle from this dealership is because they were the only dealership in the region that had what we wanted. Otherwise, we would have gladly gone to Infiniti of Lisle.

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