MotorWorld Lexus

MotorWorld Lexus
150 Motorworld Dr
Wilkes-Barre, Pennsylvania 18703
(866) 614-9608

Manufacturer: Lexus

Most Reviewed Employees
Carlo Roccograndi Carlo Roccograndi
MotorWorld
Jan Intoccia Jan Intoccia
MotorWorld
Jim Partington Jim Partington
Sales Manager
Thomas Casey Thomas Casey
MotorWorld
Jack Butcher Jack Butcher
MotorWorld
Jim Swearer Jim Swearer
MotorWorld
Aldo Franconi Aldo Franconi
MotorWorld
Nadia Kovaleski Nadia Kovaleski
MotorWorld
Jeff Evans Jeff Evans
MotorWorld
Gary Evans Gary Evans
MotorWorld
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Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
125 Reviews
MotorWorld Lexus

Overall Score: 5 Star Rating4.9





About MotorWorld Lexus
Certified: MotorWorld Lexus
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, MotorWorld Lexus has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



PATRICIA BALDASSARI
5/5/2012 6:55:44 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Carlo Roccograndi

My Review of MotorWorld Lexus:
CARLO ROCCOGRANDI WAS VERY HELPFUL IN DESCRIBING THE NEW LEXUS WE BOUGHT. HE ANSWERED
ALL OUR QUESTIONS. WE WERE VERY SATISIFIED WITH HIS MANNER OF SELLING.

PAT AND BOB BALDASSARI

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mortg
4/26/2012 8:23:10 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jim Partington, Carlo Roccograndi

My Review of MotorWorld Lexus:
Third Lexus bought here. Again an outstanding experience. Why would I ever go anywhere else? Everything moved very quickly and smoothly. Came in shopped, and was out in my new car in less than 3 hours

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Response from: MotorWorld Lexus
Added: 5/3/2012 12:16:01 PM
Good afternoon Mortg. In response to your review, I want to take the time to thank you for praising our dealership. MotorWorld Lexus works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please don’t hesitate to call or stop in anytime should you need any further services. Thank you again and have a great day!

Yyan33
4/13/2012 2:13:06 PM

Overall Score: 3 Star Rating   3.4  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jan Intoccia

My Review of MotorWorld Lexus:
I like dealership ,but I don't like the sales man Jan Intoccia ,he told me the car has rain sensor before I bought it .but turn out it doesn't have.when we call him back ,he said "I thought every Lexus has rain sersor " no even say sorry.I was very upset!!! Don't give customer wrong information if you don't know about it

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bobbyjiang
4/12/2012 10:59:04 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Carlo Roccograndi

My Review of MotorWorld Lexus:
we highly recommend Carlo . He is gentleman and someone who exudes trust.
This is my second Lexus purchased @ MotorWorld. I am very satisfied with sales person Carlo. he is friendly and experienced. he answer all my questions thank u carlo !!!

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Howard Palmer
3/18/2012 7:11:47 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jack Butcher

My Review of MotorWorld Lexus:
This was our second car with them so the choice was easey. We had excellant service in the past and our concerns were always taken seriosly and handled with excellent results. They are very proffesional, knowledgeble, and pleasent. They take great pains to ensure that we are satisfied and that all our questions are answered. We will be back for service and a new car in the future.

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speichjm
3/14/2012 6:37:17 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: carlo roccograndi, tom casey

My Review of MotorWorld Lexus:
I have to say that this was the best experience I have had with buying a car.
It was painless( and that is not easy to say with car buying). The Lexus was beautiful, but I will say that the help and caring attitude of Mr Roccograndi, the ability to work with his manager Jim to reach an acceptable deal, made the decision to buy this car easy. Not only did Carlo help with the technicalities of the sale, he went above and beyond. He made sure I had a good idea of what all functions of the vehicle were before I left the lot. He programmed by blue tooth for my phone, which would have taken me days.
In addition, Tom Casey was a great guy to work with for financing. Everything was done within minutes.
Finally, by the time i left the dealership, I felt like family. The major reason for this is Carlo. He is a gem of a man!

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profighter
3/11/2012 12:49:38 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Carlo Roccograndi

My Review of MotorWorld Lexus:
Carlo Roccograndi is an Excellent Sales person. He is knowledgeable, curtious and paitent. He goes above and beyond and does everything he can to make my buying experience relaxing and enjoyable. Which is why I return to Motorworld and Carlo every time I want a new vehicle.

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barbarajean1973
3/10/2012 8:42:51 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Carlo Roccograndi

My Review of MotorWorld Lexus:
This was our first purchase at Motorworld, although it wasn't our first Lexus. We went into the showroom to look at a CT200H and immediately was approached by Carlo, who asked if we would like a brochure. No sales pressure at all. He gave us his business card. We thought about the car for about two weeks, called Carlo and set up an appointment, took a test drive, loved the car, and picked it up on March 10, 2012. All paperwork was ready upon our arrival. He was very organized, and after the paperwork was completed, he took us to the car, reviewed the controls, etc., which are a little bit different in a hybrid. He set up the Bluetooth for us and was happy to see that we were happy with our purchase. He was professional, courteous, and a true gentleman in every way. We will definitely ask for Carlo for any future purchases.

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Leikszta
3/9/2012 3:50:09 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Shane Chabot

My Review of MotorWorld Lexus:
Shane was great to work with and would not give up until we worked out the best deal possible! He made sure the added options were installed exactly as requested. He also reviewed in detail the owner's manual to make sure all the features of the car were totally understood.

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Patti630
2/9/2012 7:51:58 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Carlo Roccograndi

My Review of MotorWorld Lexus:
We had a pleasant experience with everyone at the Dealership.Carlo went above and beyond giving us excellent service.This was our third new Lexus and I,m sure not our last.

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