MotorWorld Toyota - Service Center

Had appointment at 9:00 it is now 12:00 . 3hrs wait. This is not acceptable! 3hrs wait. This is not acceptable! More

This dealership use to be synonymous with "quality. " No more. No excuse for horrible experience due to low staffing from covid. Velazco, while pleasant, completely wasted 2 hours of my time then sen " No more. No excuse for horrible experience due to low staffing from covid. Velazco, while pleasant, completely wasted 2 hours of my time then sent me to another department that denied what Velazco indicated. That department was even worse; not returning phone calls, not honoring what Velazco stated, and not having the car repair completed on time as stated. We would never, ever recommend Motorworld to anyone. More

I purchased a 2019 Toyota highlander in July 2019. I was offered the ECP warranty, and purchased it on interior and exterior with a 7 year warranty. In June 2020, there were marks on my car that woul I was offered the ECP warranty, and purchased it on interior and exterior with a 7 year warranty. In June 2020, there were marks on my car that would not come off with hand or auto car wash. I called, emailed, tried to reach service, parts, and sales (Nick sold me the car), and had zero response to any messages I left or emails sent. I wanted to have these spots removed (ended up being iron deposit), and ensure the ceramic coating was intact. I honestly gave up after 2 months of trying and a google review response that yielded no results. Fast forward to Fall 2022, I have more iron deposits and some markings on the car. I did a little research and contacted the warranty company directly. They informed me that I HAD to return to the dealership for an estimate within 30 days. I called the dealership, it literally took a month bouncing around between voicemails the service woman answering the phone kept sending me to. They said an appointment was months out, this was already in January 2023. The man told me to take pictures and text him. So I took pictures of the deposits and marks. He said they were iron deposits and to take it to an auto detailer. Essentially, Motorworld could sell me a car and warranty, but never follow through on their work. So, 30 days has past on my warranty claim, and Motorworld refuses me service. So I take it to a local autobody shop and submit my receipt to ECP. They then tell me that I am beyond 30 days, and that a cermic coating MUST BE an ECP product. which of course, it wasnt at the local detailer. So, now I have paid for a warranty that is VOID on the exterior because motorworld refused to service their warranty. ECP agreed to cover the removal cost of the iron, however the exterior warranty is now void. I did not think to ASK these questions, but I never in my wildest dreams would imagine a dealership could sell a car and warranty, and then refuse service. More

Albert was very helpful. He got me in and out in a reasonable time without issue. He got me in and out in a reasonable time without issue. More

Mr Albert D'Aurizio was my advisor on two recent service appointments. I find him to be pleasant, helpful and professional. My problems were taken care of. Thank you! appointments. I find him to be pleasant, helpful and professional. My problems were taken care of. Thank you! More

I can't speak for the dealership itself, only the service Dept, Service Advisors and the Service Manager Mike Gyori. Any time I have delt with them they have been very Polite and Professional. Mike himself h Dept, Service Advisors and the Service Manager Mike Gyori. Any time I have delt with them they have been very Polite and Professional. Mike himself has been a great help to me and my 2007 Toyota Tundra Crew Max with 219,000 miles on it. He listens to my requests and gets me the best price he can. Work is always done on time. If I need a Loaner they usually have one available. Highly recommend this Service Dept and Staff. Mr. Gyori is the best you can get. Ken Knies More

Very helpful and friendly. Got my vehicle in on time and performed the service I requested. Got my vehicle in on time and performed the service I requested. More

Christian was extremely helpful, polite, and honest. He took his time with me confirming my appointment, answering my questions, and helping me learn to locate my own car's VIN number. Some of my questi He took his time with me confirming my appointment, answering my questions, and helping me learn to locate my own car's VIN number. Some of my questions were complicated but he put in the time and effort. Not only was he knowledgeable enough answer all of my questions, but he went above and beyond offering the option to contact him if there are any complications at my appointment or if I need help in the future. I will always recommend contacting Christian. He is personable and reliable. More