Ok here it goes I took my truck in for service 9 weeks ago and had a oil change and to see about a check engine light coming on and about a rattle in the dash, I was told they could not find any codes and that the pump was not in stock it had to be ordered, and they did not hear any rattle ( sorry but Helen Keller could hear the rattle) and they would call when the pump came came in. I never received a call but had to have another oil change and when I dropped the truck off I mentioned that to the service writer, he checked and they had the pump in stock and would install it for me. He then informed me I did have codes and he needed to order a catalytic converter and that they would call when it came in. I then took a duck hunting trip and while I was there it had rained hard an thus I got into water coming across the road about 3 inches deep when I went through the water my truck shut off we got out raised the hood to look around and one of the guys with me said do you think this is the problem and when I looked at what he was referring to I noticed they had not put the cover back on my fuse panel and that come to find out three fuses were blown after walking about four miles we finally got a ride to a parts store bought some fuses and fixed the problem. We then got to our cabin and wrapped it in plastic and started to unload some more item from the storage area under the rear seat, this is when I discovered I had a leak in my truck, and had ruined five boxes of shotgun shells. I called the dealer upon my return and was told I had to wait for a courtesy car because they needed to keep it for a couple days several days later they called and told me the car was waiting for me, I then took my truck to them to fix the issues, they had it for two weeks and when I called they said they finally fixed the leak but the cover was not in for the fuse panel, and the converter was not in this has now been five weeks. know two three weeks later still no phone call about any parts and now I have other issues pertaining to the DEF fluid. The computer is telling me my truck will not start in 150 miles because I have no DEF fluid when in fact I just filled the tank up last week and the gauge is showing 3/4 full, so I am about 250 miles from home and hope it starts tomorrow morning after I get home tonight. I guess I will have to see if the dealer in Chattanooga will look at it and order the parts I am missing and fix the rattle in the dash before my warranty expires, the sad part about it I purchased a 1999 Ford super duty from Mtn View Ford and had over three hundred fifty five thousand mile on it with very little issues and excellent service. I was hoping for the same but that did not happen.
I Recommend This Dealer:
its been so long I can`t remember
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