Read Reviews Muller Honda

Muller Honda

Muller Honda

550 Skokie Valley Rd
Highland Park, Illinois 60035


Sales: (847) 831-4200
Service: (847) 831-4200
Parts: (847) 831-4200

Manufacturer: Honda

Write a ReviewWrite a Review

  • Customer Service:

    4.8
  • Quality of Work:

    4.9
  • Friendliness:

    4.8
  • Overall Experience:

    4.8
  • Pricing:

    4.6

24-Month Rating

based on 85 reviews

4.8

4.8 out of 5

141 lifetime reviews

Muller Honda

Most Reviewed Employees

    Employees have not yet been listed by this dealership.

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Certified: Muller Honda

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Muller Honda has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Muller Honda

Dedicated to serving all your automotive needs
For us, "customer service" means making your car buying experience as easy and enjoyable as possible. You'll find a number of ways that we make customer service the basis of buying and owning a car from our dealership:

•8 Time President's Award Winner (2002-2005 & 2007-2009 * 2011)
•Council of Excellence Award in 2006 & 2007
•Lower Lake County Sales Tax
•Lifetime Free Service Loaners with New Car Purchase
•1st Free Oil change with New Car Purchase
•Free Shuttle Service (except Saturdays)
•Complimentary Car Wash with Service
•Free Wi-Fi Internet Access
•Kids Play Room
Feel free to send us an email if you have any special requests or would like extra help finding the vehicle you want.

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 4:00 PM

Sunday: Closed


Our Amenities

Free Loaner Cars Customer Lounge Area
Express Service Free Coffee
Shuttle Service Free Drinks
Cable TV Free WiFi
Children's Play Room Parts Store

kinsellatim
8/3/2012 10:22:23 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Kurt Kim
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Muller Honda:

This dealership and in particular my salesperson, Kurt Kim, were very honest and straightforward, which is refreshing, I would recommend buying or leasing from Muller Honda.

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aesteinberg
8/2/2012 1:57:21 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Marcus Bennet
Gary
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Muller Honda:

Lucky #7

Muller Honda is awesome! Just bought our 7th Honda (2012 Accord) from them, and here's why: They take care of us every single step of the way. Have been working with Marcus all these years, and he is just a straight shooter - treats me well, and always does what is reasonable to get the deal done. Service department is great, and turnover is low - see the same hardworking guys there all the time. And how about this? I recall years ago, the delivery process for cars could take hours and hours - just brutal. Again, here at Muller - Marcus called and reminded me of what I had to bring for delivery. I showed up at a little after Noon, had signed all the paperwork, took care of everything, even spent a few nice moments chatting with Mr. Muller himself - and was out of there by 12:45!!! No that is not a typo. When I got home, my wife says, "Wow, you didn't even look at any other cars, no other dealers, no comparisons, nothing! Why?" My answer: "Not necessary."

If you are an individual looking for a new Honda, feel free to do your shopping, but plan to do your buying at Muller, as they have the entire auto purchase and auto ownership thing down pat.

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stevenperez
7/25/2012 3:55:42 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Matt (salesman)
Robert Punzalan (sales manager)
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    N/A
  • Overall Score:

    5.0

My Review Of Muller Honda:

Our experience at Muller Honda was great... Very different from our past experiences in other dealerships. We were treated very nicely. Our salesman, Matt was very attentive even offering refreshments and showing us various features of the car and how it works. The sales manager, Robert Punzalan gave us a great deal. They walked us through the whole buying process and at the same token, there were very conscientious and considerate of our time. They understood what we are looking for in a car and listened to our financial requirements. We are very happy with our purchase and are now a true Muller Honda customer. The buying experience was very positive, that now my wife and I are looking to purchase an SUV in the near future (hopefully this year). Of course, we will be coming back to Muller Honda. A big thanks to Muller Honda.

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Kittyky
7/21/2012 10:37:04 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Pawel (Paul) Pieniazek
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Muller Honda:

Muller Honda has been good to us years this is the third car we have bought from them. I've had three different salesmen for each vehicle and all we easy to work with and very knowledgeable. Pawel took the time to explain the different trim lines for the accords and didn't mind when we ask to drive both the 6 and 4 cylinder options plus from sitting down to talk turkey to driving away in my car was about an hour which floored me (paying cash helped). overall very happy with the sales process but equally important is their service dept. We have been using them for about ten years and are great. Broken tail light? No problem fixed no charge. Thank you very much. Muller does it right.

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lyndmerchant
7/21/2012 9:40:31 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Paul Pieniazek.
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Muller Honda:

I just got a new 2012 Honda CR-V. I walked in the dealership and asked for Paul P. I told him what I wanted and the price I was willing to pay. He comes back with manager, all agreed and done deal. I like the treatment Paul extended to me a lot! No hassle! Very friendly, professional and easy to work with. Bought it on Monday, signed the paperwork, purchased some add-on's, the protection package and extended warranty. Came back on Wednesday to pick it up as all the extras would be done then. Paul then paired my phone to the bluetooth system, showed and explained all the features on this vehicle. I will recommend both Paul PIeniazek and Muller Honda to all my friends and family looking to purchase a new vehicle. Thank you Paul P. and Mueller Honda.

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TJGandalf
7/5/2012 4:33:23 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Marcus Bennett
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Muller Honda:

What impressed me the most was the easy going manner that Marcus showed throughout the whole buying process. Instead of trying to get me to buy out of my price range, he offered
solutions based on what I could afford. I never felt pressured in any way and when it was
said and done I had car in my price range, a new car and a smile on my face.

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donharrall
6/21/2012 10:31:43 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Paul Pieniazek
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Muller Honda:

The entire process was seamless! I have NEVER had a better car buying experience! The entire staff has been great! I think that this dealership has won numerous awards from,Honda. They are well deserved!

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opheliet
6/5/2012 7:37:36 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Joseph
Pawel
Gary
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Muller Honda:

I had researched this car, 2012 CR-V, for months on all the sites: KBB, Edmunds, Car and Driver, TrueCar, Consumer Guide, Consumer Reports, Cars.com... I could go on, there are so many places on the Internet to do research nowadays! I spent a few months working with several dealers in the city, but ended up feeling frustrated, angry and exhausted. Most dealers gave me the run around and I was very weary of the whole car buying experience. Seeking a new approach, I reached out to my fellow co-workers for new suggestions on dealerships they could recommend. Muller was at the top of the list, so I decided to reach out to them. I ended up working with the BDC Manager there, Joseph Lee. I got an amazing quote - he even sent me my out the door price in writing when asked. I explained that without a car, I would have to take the Metra up, so I needed to know that the car was in stock before making the trip. He said it would be - AND IT WAS! He had it out front, waiting for me to take it out for a test drive. He immediately put me at ease with a friendly smile and assurance that he had the exact car I was looking for. He then introduced me to Pawel, my extremely knowledgeable and friendly salesman. Pawel told me about every detail of the car, he even had me practice parking with the backup camera and test out the turn radius - more-so than anyone else had done! When it came time to sign on the dotted line, Gary was very professional and helpful, answering any and all questions I had. In fact, everyone there was extremely nice and accommodating, they all treated me with respect and there was absolutely no pressure, haggling or surprises. I could go on and on about the level of customer service that I was shown. They should be proud! It was 180 degrees from what I had known from the other dealers, and it was wonderful! To make a long story short (too late!), I am very happy to report that I am now a new car owner! I am so glad I had the experience of working with Joe, Pawel, Gary and everyone at Muller. I wouldn't hesitate to recommend Muller Honda to anyone. THANK YOU for making the experience of buying my first new car a great one!

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bass1503
5/23/2012 7:24:12 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Kurt Kim
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Muller Honda:

I bought a brand new 2012 Odyssey Ex.
I can't even expect what Kurt did.
He was so friendly, kind and honest.
Base on my experience, normal sales guy explain with hidden catches, but he didn't.
I got awesome price, APR and advise from him.
If you want to buy new car, I strongly recommend Muller Honda with Kurt Kim.
Thanks a lot!

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ajackson349
5/12/2012 11:23:39 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brian Reynolds
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Muller Honda:

To Whom this may concern,
I had a very pleasant experience at Muller Honda the service was excellent the sales manager and was very helpful and knowledgeable. The sales person Brian R. gave outstanding service your entire staff was friendly.

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