I bought a new 2012 Ford Explorer from them in the fall of 2011. I had several small problems I've been living with--plastic pieces that had warped or come off, a seat-belt light always on, and the demon-infested My Ford Touch that has never worked right. I explained all to the technician, and that these problems had existed for a long time--which was obvious--and that I just wanted to get them fixed before my warranty runs out. There was nothing that could cost much: reattaching plastic pieces, a seat-belt light problem that had already resolved itself, but I just wanted them to check it on their diagnostic machine, and the My Ford Touch, which they must know what is wrong with because it has never worked and because many, many customers have complained about it forever! Well, it turns out that even though I was within the warranty's time limit, I was 300 miles over the 36,000 mileage limit, so they said I had to pay, no ifs ands or buts. So I'm angry. I should mention this is one of three cars I've bought since 2012 and I have a 2015 on order (which, of course, I will cancel), yet this is how they treat me.
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mutiple in Service Department, Brad Tressler in sales