I had been in contact with the dealership for a while. A month ago we attempted a deal and the dealership said the financing would not go though so I accepted it and moved on. Then on June 16th I was contacted by sales Rep Alan asking if he can try to get me approved again and I said okay. On June 17th I received written conformation that I had been approved on a "Brand new 2016 Focus Hatch Back" with the following terms "0% for 60 months" I went into the dealership on June 20th, and took delivery on a "Brand new 2016 Focus Hatch Back" signed all of the documents and was told it was all taken care of. The next day I received work from Alan that the Financing was not approved and asked if I could get a co signer. I then explained to him that He gave me written approval and I asked what changed. Then on June 23rd I spoke to the Sales Manager Alvin Davis and he told me that they never actually got approval and that I either need to agree to a lease or they will take the car by force if needed.
The dealership then contacted me and said they had a lease approved. I had little faith in them so I went to another ford dealership that was recommended by a friend. They contacted Ford Credit and there was no approve again for me. This is the second time this dealership has lied to me regarding financing. I ended up making a deal with the second dealership and returned the first car and got back my trade. During that process the sales agent Alan was beyond rude, he ran outside when he saw the car drive up and the first thing he said was said "How many miles are on it?" I told him and he said you are going to have to pay .$25 a mile for every mile you put on it. I said no I am not, that is no where in the contact and he said you are not getting back your trade until you do and stormed back inside. I went inside, demanded to see a manager. The manager ended up letting me take back my trade without having to pay for miles but overall this shows the unprofessionalism and the deceptive nature of this dealership.
I Recommend This Dealer:
Did you find this review helpful?