Mullinax Ford of Central Florida - Service Center

Mullinax Ford of Central Florida responded

Pastor Jeff, It is unfortunate that you decided to utilize this public form of communication as your source of resolution. Comments and accusations, such as what you have posted, make it difficult for those in customer service to want to try and assist you. As for the facts, you have a reputation for being aggressive on multiple visits. You have admitted this yourself. Regarding your statement that you ordered the tire in advance, it is true that someone called and gave us the make, model, and VIN of a truck, but it was not the correct truck, so we received the wrong tire. Regarding the length of the visit, it did take more than the estimated 30 minutes. We did not have the right tire (see paragraph above), and you added time yourself by being challenging to work with. As for your accusation that our staff made fun of a disabled elderly gentleman, that did not happen. That statement was written when you were sitting outside our building and were angry at our staff. Regarding the patch, you brought it to our attention, and we investigated the issue, agreed with you, and apologized. We then presented a resolution to replace the tire and offered a complimentary loaner vehicle, all of which you declined. Then you decided to leave and made a threat on the way out that you would "SEE US IN THE STREETS." This kind of behavior is unacceptable and will not be tolerated.

Pastorjeff46 responded

Tell the whole story. First off the statement was inside and your service manager in training was there. Second, I am not the only one who has this problem. Fortunately we record all of our calls. I can send it to you in an email that we sent the correct VIN and tire size Friday. Not to mention we called Monday to make sure. Why was I there 2 hours? Why did your team patch the side wall. Why wasn’t the tire ready. So go ask your service manager in training if your two service advisors were making fun of a handicapped old gentleman. I told him while I sat in the office. I sat in there from 1-2pm. I went outside for a conference call at 2pm. Here is the truth. You know you have a problem with your staff. I am not the only one. You care more about your people. You did no investigation, you just made up the typical excuse. Here are the facts. Your team insulted an handicapped older gentleman: I sat there for 2 hour for an appointment you said should have take. 30 minutes. Your team put a patch on my sidewalk and tried to tell me it was right. Your technician said it was standard to plug right there. We gave you not only the VIN but also the tire size. Keep lying I will get both calls so you can see we gave your team the right information. If the calls we made have the correct information. Who is the liar here. Just own it and I will let it go. If not I will keep pressure issue

Mullinax Ford of Central Florida responded

Pastor Jeff, It is unfortunate that you decided to utilize this public form of communication as your source of resolution. Comments and accusations, such as what you have posted, make it difficult for those in customer service to want to try and assist you. As for the facts, you have a reputation for being aggressive on multiple visits. You have admitted this yourself. Regarding your statement that you ordered the tire in advance, it is true that someone called and gave us the make, model, and VIN of a truck, but it was not the correct truck, so we received the wrong tire. Regarding the length of the visit, it did take more than the estimated 30 minutes. We did not have the right tire (see paragraph above), and you added time yourself by being challenging to work with. As for your accusation that our staff made fun of a disabled elderly gentleman, that did not happen. That statement was written when you were sitting outside our building and were angry at our staff. Regarding the patch, you brought it to our attention, and we investigated the issue, agreed with you, and apologized. We then presented a resolution to replace the tire and offered a complimentary loaner vehicle, all of which you declined. Then you decided to leave and made a threat on the way out that you would "SEE US IN THE STREETS." This kind of behavior is unacceptable and will not be tolerated.

Mullinax Ford of Central Florida responded

Pastor Jeff, It is unfortunate that you decided to utilize this public form of communication as your source of resolution. Comments and accusations, such as what you have posted, make it difficult for those in customer service to want to try and assist you. As for the facts, you have a reputation for being aggressive on multiple visits. You have admitted this yourself. Regarding your statement that you ordered the tire in advance, it is true that someone called and gave us the make, model, and VIN of a truck, but it was not the correct truck, so we received the wrong tire. Regarding the length of the visit, it did take more than the estimated 30 minutes. We did not have the right tire (see paragraph above), and you added time yourself by being challenging to work with. As for your accusation that our staff made fun of a disabled elderly gentleman, that did not happen. That statement was written when you were sitting outside our building and were angry at our staff. Regarding the patch, you brought it to our attention, and we investigated the issue, agreed with you, and apologized. We then presented a resolution to replace the tire and offered a complimentary loaner vehicle, all of which you declined. Then you decided to leave and made a threat on the way out that you would "SEE US IN THE STREETS." This kind of behavior is unacceptable and will not be tolerated.

Mullinax Ford of Central Florida responded

Thank you for your excellent review, Dixieno! We're thrilled to hear that our mobile team provided you with prompt and efficient service right at your home. Your satisfaction is our top priority, and we're so glad we could make the repair process convenient for you.

Mullinax Ford of Central Florida responded

Thank you for your positive review! We're glad to hear that your experience was fast, efficient, and friendly, with a decent price and easy process. It's great that you had nice conversations with our service representative. We always aim to make your visit pleasant and straightforward.

Mullinax Ford of Central Florida responded

Thank you for your supportive review, Coach Joe! We're pleased to hear that John M. has consistently provided you with knowledgeable and attentive service. It's important to us that our team is equipped to take great care of our customers, and your feedback affirms our efforts. We appreciate your encouragement!

Mullinax Ford of Central Florida responded

Thank you, Loris, for your high praise. It's fantastic to hear that our quick lane impressed you. We're grateful for your recommendations to friends and family and look forward to continuing to provide top-notch service.

Mullinax Ford of Central Florida responded

Thank you, Mike, for your review. It's wonderful to hear that our service manager and the Quick Lane team were helpful and courteous in assisting you with your needs. We're always here to help with any issues you might have!

Mullinax Ford of Central Florida responded

Thank you for sharing your feedback. We're glad to hear that our team was transparent, courteous, and considerate even during busy times. We always strive to provide the best service, and your recognition is greatly appreciated!

Mullinax Ford of Central Florida responded

Thank you, JB! It's truly an honor to have your loyalty for the past 20 years. We're thrilled to consistently provide top-notch service. Remember, we're here for any future needs you may have. Enjoy the road ahead!