After being burned by another car place, upon referral I contacted Ken Maltman at Mullinax Ford in West Palm Beach FL, even though way out of my way north. I am sooooo glad I did and ordered my van through him.
Mr Maltman realized how apprehensive I was in trying to buy the van I wanted and walked me through the ordering and double and triple-checked the order with me via email and over the phone before finally submitting it to FORD. He was patient again when I realized the van was in build and yet I couldn't "see" on the build sheet where everything I was ordering was being put on the van. Alas it came in and is exactly what I ordered. Mr Maltman even came to the train station and picked me up when I had to travel to purchase it (it was quite a ways from where I live)!
I highly recommend this dealer and while I haven't needed van servicing yet, I don't fear it at all as with "all" other dealerships....
This place is worth the extra travel for a really good buying experience.