I have been researching and looking to buy a new suburban for quite a while. I had been to a couple of other dealerships but after looking online I went to Munday because they emailed me that they had the vehicle that would work for me. I began working with a salesman that approached me outside, (the salesman that emailed me wasn't there that day) I told him what I was looking for and that I was interested in trading me car in. We went to his "office" and he started looking stuff up, he said lets go look on the lot. I asked him if he could get my car appraised while we were looking, which I thought was odd that he wouldn't offer, he took my keys and 20 minutes or so he was back and we went to the lot. We walked around and I began asking questions, within the first few minutes I could tell I was way more knowledgeable than he was about the vehicles. He didn't know hardly anything about them and seemed the least bit interested in me asking all of these questions! Back inside I asked if my car had been appraised and he said oh yea of course, but still didn't have my keys or at least didn't give them back. At this point he brought his sales manager in, he brought some numbers over which included a very low appraisal for my car. I wasn't interested in the deal and was hoping to walk, but still didn't have my keys! They then pulled up a better model car than what I was interested in and brought over a deal for that one. He raised my appraisal amount up $4000 so now comparing the two deals it looked great, well when I pointed out that one deal had one price for the appraisal and the other had a different price he sort of looked at me like oh dumb woman, you weren't supposed to catch that! Then I brought up the vehicle I was emailed about, he worked up some numbers, which were amazing but miraculously the vehicle had just been sold! I asked if he could match those numbers to the car we had looked at earlier and unfortunately he couldn't pull that off! After over 2 hours I was finally able to get my keys back from them and made my way out.
They were absolutely dishonest by bringing me in about a car that was no longer available and I completely felt hostage with them keeping my keys for so long. A horrible and uncomfortable experience overall!
Thank goodness there are better dealerships (Buckalew) out there and just one right up the freeway that I ended up buying from!