I had a service appointment with David Guerrero to have my car serviced for 2 recalls. I explained to David I have a blow detector in my vehicle. So he said I would have to remain with my vehicle the entire time that is was there. I proceeded to ask him so if it takes 8 hours, I must sit up here for 8 hours, his response was"yes". I said if it takes 12 hours must sit here for 12 hours. Yet again his response was "yes". I replied and said "this is a got xxx shame". He responded by saying, "yes it is a shame that you have that device in your car". By this point I am very upset, and I responded saying , "No it is a got xxx shame that I purchase this cheap xx car that has a recall ever other month. I proceeded to my vehicle and left Munday Chevrolet. (Mind you he was so into my personal issue , he failed to get their beeper back, which I still currently have.
No only did I receive poor customer service, but I was looked down upon because of a personal situation I have going on. I contacted the service manager Lance Parish and told him the entire story. He quickly explained what they need to do to have my vehicle repaired and said that David was new. I explained to him, because he is new does not negate him from the responsibility of good customer service and knowledge of the job you employed him with. He said he would speak with, very unconcerned that not only did I loss time from work, but my vehicle still is not fixed. I will be taking this issue up with their corporate office.
I Recommend This Dealer:
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