We recently bought a vehicle at Munday. We were there for hours trying to seal the deal ... No surprise there I guess, you gotta play the game but 5 hours? It was like they were trying to wear us down as most of that time we were just left sitting there. I felt sorry for our salesman, who appeared very green and kept apologizing because his English wasn't so good.
A few weeks later we received a call from our salesman telling us to bring our vehicle in, they needed to inspect it again. Apparently this was due to the new registration laws. My husband called and our salesman told him it would probably take a couple of hours. My husband told them he didn't have two hours to wait and they said he could leave it there and they would give him a loaner to drive.
Once he got to the dealership however, he was told by the service writer they could get right on it. After waiting for 2-1/2 hours he left the waiting room area to see if he could see our vehicle. This is when he ran into the service writer who looked surprised to see him. My husband is too kind ... I would have blown a gasket! The service writer only made eye contact and disappeared.
A few minutes later the service writer reappeared and said that there was a problem .... Get this ...apparently everyone that does the inspections had left for the day. No more mister nice guy .... My husband explained that he had been waiting for 2-1/2 hours for something that should take 1/2 an hour and it was apparent that he had simply been forgotten about.
In the end they actually stopped a guy from leaving, and he was able to inspect our vehicle which took all of 20 minutes. The inept customer service continued when my husband was waiting to check out and get his keys. He was told by the desk clerk someone would bring his vehicle around and she hung his keys on a hook waiting for yet another person to bring around a vehicle that was already sitting just out the door. The service department at Monday doesn't have a clue, my husband was invisible the entire time he was waiting. There are too many other dealerships around to settle for being treated as if your business and your time don't matter. Never again!
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