Murdock Hyundai Lindon

My time with Murdock Hyundai has convinced me that their idea of good customer service is when they have gotten the most money possible out of the customer. All the people are very pleasant and person their idea of good customer service is when they have gotten the most money possible out of the customer. All the people are very pleasant and personable, and it appears to me the greed is a function of the dealership policy rather than any individuals I dealt with. Their service department was traumatic; uninformative (explanations were vague to non-existent, and they were willing to ignore the warranty they sold me) and inefficient (I took the car they sold me in 6 times to deal with one incident). I never, ever, felt they were looking out for my best interests as a customer, from Sales to Service, in two different locations of this dealership. In November of 2023, they sold me a 2014 MINI Cooper Countryman. Because it was not the vehicle I had anticipated, I had not done my homework, and I believed him when he said it was it was priced fairly. I paid $13,000 out-the-door, and an additional $3,000 for a warranty. I later found that Edmunds gave its trade-in value then at $5,900 – a heavy mark-up for them. February 5th, 2024, (1,363 miles & 67 days after purchase), as I was pulling out of the garage a family member discovered considerable pool of oil on the floor, clearly accumulating for some time, undiscovered by me. The first thing Service asked of me was when I had the oil changed last, as there was a problem with the oil pan drain plug. I replied I had not owned the car long enough to have touched anything since purchase. They went away for a long time. Later their conclusion was that it was leaking oil due to an ill-fitting oil pan plug, and they couldn’t tell where else it might be leaking as well. They vigorously denied any responsibility since it was more than 30 days after purchase, and charged me $332.42 to perform a dye test to locate the problem. I was told to bring it back in, in approximately 6 weeks. March 18th, I took it back in. They said repairs would cost a hair under $9,000 (70% of what I’d paid for the car). I asked what was wrong, got technobabble, asked them to simplify their description and was told “3 gaskets”. They immediately wanted to schedule the repairs. In shock, I did not do so at that time. I wasn’t given a paper copy of the estimate, and asked to be esent a copy. The next day it occurred to me that I had purchased a warranty, so I phoned in to ask if this would not apply? (The Warranty they had sold me was clearly in their computer profile on this car, but they had not mentioned it.) They asked me to come in for pictures for the warranty coverage submission. While there, I asked a second time for a paper copy of the estimate and this time was given an estimate for under $8,000. I asked, but the Service rep. said he had no explanation for the discrepancy. March 25th, I was asked to bring it in for more pictures, as their initial set was insufficient. March 28th, took it in a third time for pictures, before they could submit it for warranty consideration. April 1st, I was informed the warranty approved coverage, but only for after-market parts, took the car in and got a loaner; I told them to go ahead. I explored the possibility of trading it in for a different car, and was told, firmly, that the most they would allow for trade-in on the MINI was $3,000. At this point it had been four months and only 2,000 miles since I bought it from them with a sales price of a little over $11,000. April 9th, work was completed & I picked up the MINI. The final invoice reported $2,945.18 for repairs (not $8,900). I paid another $345.67 for warranty fee and taxes. BOTTOM LINE: I spent $16,000 four months ago, another $700 along the way, and four months later am left with a car having a current trade-in value of $5,500 (according to Edmunds). I feel very ripped off, a fool for trusting them. More

I was looking for a new 2024 Hyundai Santa Fe, but when my bank's pre-approval amount came in lower than expected, the Murdock Hyundai staff scoured the area and found a pre-owned 2023 Santa Fe with only 3 my bank's pre-approval amount came in lower than expected, the Murdock Hyundai staff scoured the area and found a pre-owned 2023 Santa Fe with only 3000 miles on it that more than made up for missing amount. Good people there. Will do business again with them. More

I regret to say that my experience with Murdock of Lindon has been incredibly disappointing. Despite leaving my car with them for an engine recall, the service advisor took an astonishing three months to eve has been incredibly disappointing. Despite leaving my car with them for an engine recall, the service advisor took an astonishing three months to even respond to my inquiries. Throughout this ordeal, I was left without a vehicle, making daily life incredibly challenging. Despite my willingness to provide evidence of my own oil changes, which were not reflected in receipts, they denied assistance with the recall This would be my second engine due to recalls!. Even after the engine failure directly linked to the recall, they offered no viable solutions or options for repair. To make matters worse, I received threatening texts and calls regarding the retrieval of my vehicle, despite the clear evidence of the recall’s involvement in the engine failure. This lack of understanding and empathy is simply unacceptable. Despite ongoing discussions with my family lawyer and the possession of all necessary documentation, I am deeply saddened that legal action may be necessary to resolve this issue. It’s disheartening that Murdock of Lindon has failed to take responsibility and address the situation adequately. I urge anyone considering business with Murdock of Lindon to think twice. My family and I have decided to never again engage with this dealership, and I make a point of sharing my unfortunate experience with anyone willing to listen. This could have been handled much better, and I still hold out hope for a resolution, but until then, I advise steering clear of Murdock of Lindon. More

Service center is trash. They have ruined 2 vehicles by not putting oil in them after an oil change They have ruined 2 vehicles by not putting oil in them after an oil change More

Murdock Hyundai was awesome to work with. Staff was very friendly and not pushy. Andrew is a great salesman. He listened and was super helpful throughout the whole process. Best experience I’ Staff was very friendly and not pushy. Andrew is a great salesman. He listened and was super helpful throughout the whole process. Best experience I’ve ever had buying a car. Will go back again next time! More

Great to work with! Clean facility. Dave was fun, but at the same time very professional. Clean facility. Dave was fun, but at the same time very professional. More

We were very pleased with the attention and service received from our salesman and everyone received from our salesman and everyone More

Very easy to deal with and a very friendly salesman and finance team. Best I’ve ever dealt with on both accounts. finance team. Best I’ve ever dealt with on both accounts. More

Devin was helpful and courteous. Enjoyed the experience. The staff as a whole were professional and helpful. Enjoyed the experience. The staff as a whole were professional and helpful. More

Cole was our salesman. He asked pertinent questions to determine what we were looking for. It was easy to communicate with him. He asked pertinent questions to determine what we were looking for. It was easy to communicate with him. More