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Murgado Lincoln of Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.1
409 Reviews
Murgado Lincoln of Chicago in Chicago, IL, is proud to be an automotive leader in our area. Since opening our doors, Murgado Lincoln of Chicago has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Murgado Lincoln of Chicago will get you into the car or truck you choose with professionalism and attention to your needs.
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2501 N Elston Ave

Chicago, IL

60647

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Showing 387 service reviews

September 01, 2025

2 hours plus for a oil change and tire rotation with an appointment is way to long in my opinion. What would be the reason to keep coming back? More

by roco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
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Sep 02, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback. We apologize for the extended wait time. We understand your frustration, as we strive to provide efficient service. The delay could be due to unforeseen circumstances in the service bay, but we'll review our scheduling and processes to prevent this in the future. We value your time and would love the opportunity to regain your trust with faster, high-quality service. Please consider returning, and we'll ensure a more streamlined experience.

August 27, 2025

To assist my son before I left town I offered to resolve a low tire pressure warning on his Ford Escape. It being a Monday morning, a historical bad day to visit a dealership I was as not confident in the o More

by Jack.holme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback, Jack! We're pleased to hear that our team at the dealership exceeded your expectations, quickly resolving the low tire pressure issue on your son's Ford Escape and providing a car wash. We appreciate your kind words about our facility and staff and look forward to serving you again!

August 22, 2025

Brought vehicle in for multiple recalls and failure to pass emissions due to update needed. I was charged for unnecessary diagnostic testing and and oil change that was not needed. $400 later and my vehic More

by CBUSTOS74
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Divis Hightower
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing your concerns. We're sorry to hear about the issues with your vehicle's recalls, emissions update, and the additional charges for diagnostics and service. We regret that the initial visit didn't resolve the problem, leading to a second appointment. We'll investigate this matter promptly to address any oversights and ensure accurate, no-charge handling of recall-related work moving forward. Your trust is important to us, and we aim to make this right.

August 21, 2025

They had my vehicle a day and a half. Less than 1 week after I paid for repairs and picked it up the issue came back. More

by bockhaus67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave
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Aug 26, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback. We're sorry to hear that the issue with your vehicle returned so soon after the repair. We understand how frustrating this must be. We'll review the service performed and address why the problem recurred. Please contact us to schedule a follow-up appointment so we can resolve this promptly.

August 18, 2025

Service Advisor Grant McKay goes over all the recommendations needed on your vehicle. Answers any questions or concerns pertaining to your vehicle. Very professional and courteous upon arrival! More

by nenav_2334
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your review! We're pleased to hear about your positive experience with Grant. His thorough recommendations, clear answers to your questions, and professional, courteous demeanor are greatly appreciated. We look forward to assisting you again!

August 13, 2025

Unprofessional and absolutely rude and incompetent lazy xxx diets not all the parts guy was act very help and sorry for his coworkers behavior More

by joestillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Holder
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2025 -

Murgado Lincoln of Chicago responded

We apologize for the negative experience you had with our staff. We’re glad one of our team members was able to assist, and we’ll address your concerns to ensure better professionalism moving forward.

August 08, 2025

Confusing. Hard to find credible. Tough to communicate with and lack of follow up on important things. More

by wguerrieri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not remember
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Aug 14, 2025 -

Murgado Lincoln of Chicago responded

We’re sorry to see your one-star rating. We’d appreciate the opportunity to understand your experience. Please reach out to us directly so we can assist you.

August 06, 2025

In the past the advisor would send text updates while I was waiting but this was not the case this time More

by carlagurgone
Recommend Dealer
Yes
Employees Worked With
Jose
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Aug 14, 2025 -

Murgado Lincoln of Chicago responded

We appreciate your feedback and apologize for the lack of updates during your visit. We’ll work on improving our communication to keep customers informed throughout their service.

August 04, 2025

Murgado lincoln of Chicago has great service. Grant McKay was very courteous and understanding to my service needs More

by RANDYWEATHERSBY3202.7
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2025 -

Murgado Lincoln of Chicago responded

We’re glad Grant provided courteous and understanding service. Thank you for your feedback and for choosing Murgado Lincoln of Chicago!

August 04, 2025

The gentleman was helping me he was fantastic. Great help had a problem with my account and he figured it out. Good job. Good job. More

by Mgomez8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan White
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Aug 14, 2025 -

Murgado Lincoln of Chicago responded

Thanks very much for the kind words. We look forward to serving you again!

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