Read Reviews Murray BMW of Denver

Murray BMW of Denver

Murray BMW of Denver

900 South Colorado Blvd
Denver, Colorado 80246


Sales: (303) 759-4646
Service: (303) 759-3400
Parts: (303) 759-2060

Murray BMW of Denver
Manufacturer: BMW

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  • Customer Service:

    4.9
  • Quality of Work:

    4.9
  • Friendliness:

    4.9
  • Overall Experience:

    4.8
  • Pricing:

    4.6

24-Month Rating

based on 125 reviews

4.8

4.8 out of 5

129 lifetime reviews

Murray BMW of Denver

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Crossow
3/21/2013 10:23:07 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
John Armstrong
  • Customer Service:

    1
  • Quality of Work:

    3
  • Friendliness:

    2
  • Overall Experience:

    1
  • Pricing:

    1
  • Overall Score:

    1.6

My Review Of Murray BMW of Denver:

Beware!! I purchased a car from Murray that they claimed was brand new even though the manager had driven it for 200 miles. What they don't tell you is that Murray puts these cars "In Service" with BMW when the manager first drove it. This activates the beginning of the warranty period. Since the car sat on their lot for 6 months prior to me purchasing, the warranty was cut short by 6 months. They did not mark this anywhere on the purchase forms or tell me this until the warranty ran out 6 months early. My salesperson was John Armstrong.

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jpapke
9/19/2012 2:00:53 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Malcolm Hirsh
  • Customer Service:

    5
  • Quality of Work:

    4
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    N/A
  • Overall Score:

    4.8

My Review Of Murray BMW of Denver:

Malcolm was great during my entire car buying process. Very honest and pleasant to work with. I would recommend him and this dealership to anyone interested in buying a new or used car.

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Rmulstay
7/17/2012 6:53:26 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Amos skies
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Murray BMW of Denver:

Amos was very professional and his follow up with me was impeccable. I am really impressed with his service and will go out of my way to refer business his way. The car was delivered on time with a professional clean. I look forward to purchasing another car from Amos in the future.

Ryan Mulstay

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Vdellanno
6/30/2012 8:49:35 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
No longer at dealership
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    2
  • Overall Experience:

    1
  • Pricing:

    2
  • Overall Score:

    1.4

My Review Of Murray BMW of Denver:

Having mechanical work being done on your car at Murray? They will either not do the work they say or it will be done poorly. Disagree with them and they will call you a liar. Avoid at all costs.

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joefabitz
6/29/2012 2:29:06 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ben Uher
Todd Bondy
Lloyd Giffen
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Murray BMW of Denver:

I purchased my '12 535I Xdrive from Murray in June and the experience was perfect. I dealt with Todd, Ben, and Lloyd and they couldn't have been more professional. I will buy my future cars from them. Please feel free to read the details of the process I took in order to get the best deal from Murray.

My process for purchasing a new 535i was to get several quotes from competing dealers. I began my experience with Murray's competitor who advertises, "We sell more new and pre-owned BMW's than anyone else in the Rocky Mountain Region". I explained the process to them: I was going to get a quote from them first, then Murray second and in the end, I would go with the best price. During the process of several visits, the competitor displayed the highest levels of arrogance and continuously downgraded Murray any chance they could get. I continuously heard from them that Murray had hidden fees (not true), and they could not come anywhere close to the pricing that they could provide (definitely not true!). Instead of focusing on their strengths, they made every effort to try and level the playing field by bashing Murray. It really turned me off and it was the typical cheesy "used car salesmanship" approach. In the last stage of the quote process at this dealer, "Finance Guy" tried several high pressure attempts close the deal instead of allowing me to pursue of the process of getting a quote from Murray. Finance Guy also tried some tricky finance practices on me, taking away BMW discounts, higher interest rates etc. I told him I was completing my process and going to Murray, to which he responded that I would be wasting my time and his by going to Murray (yes, he said I would be wasting "his" time).

I went to Murray the following weekend. They readily beat the competitor's price by more than $1,000. There were no hidden fees. Additionally, they provided me a significantly lower financing rate with a local bank. Not once did they mention anything about their competitor. I recognize both Lloyd and Ben at Murray as the 2 most professional Sales associates I have ever worked with. My buying experience at Murray was perfect. I would suggest that you take the same approach. Get a quote from the dealer who advertises "We sell more new and pre-owned BMW's than anyone else in the Rocky Mountain Region", and then take it to Murray.

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Jpwalsh1277
6/23/2012 2:54:57 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Billy Lindauer
Jeremey Scott
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    N/A
  • Overall Score:

    5.0

My Review Of Murray BMW of Denver:

To Whom It May Concern,



I brought my car into your facility on June 19, 2012). I’m always very nervous about taking my car in for service or repairs because I’m never sure if I’m working with an honest establishment or not. It’s always a gamble if you are getting good service. My car was experiencing some alignment problems and I stopped by your dealership. Mr. J. Scott and Mr. B. Lindauer were so very helpful. Mr. Lindauer and the assistant Service Manager helped ease my nerves and assured me that I was receiving the best possible service. He was very helpful and explained every repair he was going to make and the reasoning behind it. By the time I left your facility, I was confident I would return in the future. The best part is, the assistant Service Manager dropped off his vehicle (for my use) at my house and picked up vehicle which, he drove to the dealership to ensure proper service/repairs on my vehicle were done and returned to me same next day. Now that’s service! Super job! Murray BMW is very lucky to have dedicated professionals like this at your dealership.


Further, this vehicle was purchased at a competing BMW Dealership where the cliché is “WE SELL MORE CARS THAN ANY BMW DEALERSHIP” well, that may be so however, they don’t have a clue regarding customer service! Just one of many issues: Their chief mechanic told me that my cay had no alignment issues as he drove it so, it did not need an alignment check. Well the computer alignment print-out certainly disproves his theory. Again great job!



Happy Camper,




Joe Walsh

Aurora, CO 80018

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langolf
6/14/2012 10:43:21 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Amos Ejuwa
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Murray BMW of Denver:

My family bought 5 cars from Amos and we will definitely come back! We dealt with many sales managers over the years and I have to say that Amos is professional, knowledgable and honest. He answered all our questions and has always been there to help make our final decisions. We are very happy with our cars and with this dealership. I highly recommend Amos Ejuwa at Murray Motors of Denver.

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ajohnson1351@gmail.com
6/9/2012 2:23:42 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
Bridget from the financing department
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    3
  • Overall Score:

    1.4

My Review Of Murray BMW of Denver:

Earlier this week my fiancé and I were looking into purchasing a BMW. We looked online at the inventory and submitted a financing application for a particular vehicle. There was a bit of urgency to the issue since my car was no longer drivable and my fiancé and I were left with one care between the two of us. 4 hours went by with no word on the financing application and so I decided to call and see if it was received and what the status of it was, I was not able to get a hold of anyone and had to leave a voicemail.

About an hour later a woman named Bridget called me back and was extremely rude. She commented that since I couldn't be patient and had to leave a voicemail with her boss that my application was approved and I should calm down and stop pestering about it. After that I informed her that we would not be stopping by Murray to purchase our vehicle and her response was "ok that's fine". We went to Schomp BMW, received a better deal on our car and the customer service was phenomenal. I will never refer someone to Murray after the poor and down right rude service I received from your employee.

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bdaise001
5/8/2012 12:51:21 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
David Paul
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Murray BMW of Denver:

There is so much that could be said about the level of service I received when dealing with David. This is a salesmen who actually "gets it". David knows exactly how and when to engage his clients. During my visit I never felt pressured, in fact I felt like David was on my side during the entire process. David was there when I needed him to answer a question and gave me time when I was weighing my options. If your in the market for a BMW this is your guy! 5 out of 5 stars a great experience from start to finish!

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louismorris
5/4/2012 11:56:54 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Birgit Rose
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Murray BMW of Denver:

Birgit Rose was helpful but never pushy. Well informed on her product line and very friendly. None of the usual games you expect from a car dealer. This was my second buying experience at Murray, and both were above expectations.

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