Update... in March I brought my car in for a corporate rep to look at after being told it was a lemon, that I had purchased from Schomp. It's now July and my car was lost, then they tried to get me to file a claim for insurance for a tire and alignment, all related to the ongoing problems. They refused to provide me with a loaner as they had stated that one was ready. They said it had to be fixed at Bodyworks, which was off site so they couldn't approve a loaner. 6 weeks later my car was never towed. I was paying , you car payments, still am currently for a car that was never fixed, which they demanded I fixed prior to the rep coming to see the 4 pages of problems my 2013 328xi had.
I agreed to pay out of pocket as they were trying to bill my insurance for multiple items, not just the alignment and tires. So Barbara in Service said they needed an authorization in writing which I provided. Then it continued to sit there and not go to the body shop.
Bryan the GM, terrible customer service where I have proof via emails. Told me after 8 weeks or so that he refused to fix my car after I said I had contacted an attorney. I gave him the location of body works to tow it to, or my address via email. He did neither and let my car sit at an old address of mine, unlocked with keys inside and a neighbor of mine had called me to tell me my broken down car was at my old plave, unlocked. I arranged a tow to Bodyworks, where I had no idea they had any affiliation, otherwise why couldn't they tow my car there?
So Bryan Hughes was told that my car was there after I let corporate and him aware of his purposely towing it to an address I made sure he knew that I didn't live at.
I assumed my car was being fixed but Bryan had it towed to "the address that it was towed in from." I went there, took pics and it was no where to be found. I begged for a location and he blocked me, then said if I contacted him again he'd file harassment. That's laughable since they are responsible for my car until it's returned to me, yet 4 months later, I got a call from Denver PD that my car was involved in a "domestic" and is all smashed up with broken windows etc. Now this person was finally arrested a few days ago for my vehicle being stolen. It was hidden and taken fro, Bryan, the GM, and who knows if he sold it to this person or left it for them to take, but my keys and belongings are gone, and I still a, making payments on a car that his negligence caused this mess that could have been prevented. Luckily, I got everything I'm writing the entire time. So now I have an attorney and an audi, which had amazing customer service. It was well over a new car payment instead of renting at $50 a day, plus my $600 car payments. Anyway, STAY AWAY! I'm happy to post his emails that are absolutely a display of anger and unprofessionalism.
I Recommend This Dealer:
Bryan Hughes, Barbara and Mike Salazar
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