Ever since the former manager of the area was moved to Mercedes (clearly they get all the best people) and the company went public, the new manager Dean Jones is more interested in the company line than satisfying a customer who had not only bought an M3 from Murray BMW and also services two BMWs here multiple times throughout the year. Maybe he didn't care being a woman what do I know about driving or caring for a high end car - well the 911 is way more high end than any m car so too bad that he can't give women enough credit to treat us as educated clients. Or maybe because I'm Asian - either way he clearly made me feel like he couldn't care less about the fact that I am a customer - because he seemed more concern about his shareholders (company line) and clearly didn't want to help. The prior manager now at Mercedes Murray did make amends, took responsibility and showed initiative in addressing the error, concern, and noted several times that he knew I was a repeat customer.
Buying a high end M3 manual transmission not once during the sales process was it mentioned the need for a trickled as most high end car needs. In fact when I am purchasing my Porsche 911, it was a standard part of the message and sales process. Well the battery is being replaced and all I asked for was to share the cost with Murray Bmw - to out that in perspective - the BMW battery is $400! Splitting the cost would be minimal to Murray! Even the parts guy gave me a discount on the trickler and I didn't even have to ask. Now that's customer service and an empowered salesperson! Kudos to him. Clearly as I said The new BMW Murray is not thinking car enthusiast - they might as well be selling Toyotas and Hondas.
In the sale nothing was mentioned there were just too happy to take my cash which was their main concern. This winter was a lot of snow in April and May and anyone who lives in colorado knows how damaging the rocks and gravel from the snow plow can damage especially high end cars. As well those with high end cars that are true manual and rear also know these cars don't do well when there are feets of snow. But Dean's response is that none of these things are issues. Who are you kidding Dean - maybe again you thought as a woman I don't know what I'm doing with the cars - clearly not someone
I am so offended by Dean's truly lack of client relations and it stands out against all the good folks I have worked with at Murray - too bad that one bad apple is enough to make me want to find a different BMW dealer and service - there are choices Dean.
Too bad just a little concern and help could have gone a long way!
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