My husband gave me a BMW for Christmas, a sport X3. Neither the sales person or the "genius" (Karl and Brittany) who we spent a total of 4 hours with ever mentioned that the car had "summer" or "sport" tires. They had every opportunity to share that information. We asked specifically, "how does the car perform in the snow" and the response was "amazing". The first day I drove the car it started to snow, I had no control over braking, the car was sliding all over and I hit a tree. It was terrifying! The BMW dealership did NOTHING to help us. It could have been a horrible accident and they did not care at all. We no longer wanted the car and the GM offered to buy it back from us for $13,000 less than we paid for it! Insulting.
AND we would be required to pay for the repairs first! My husband was completely offended with the offer and declined. These people at BMW are unethical!
We ended up going to McDonald Audi who were absolutely delightful to work with on every level!!
They traded in the BMW for a much better price, took such good care of us and they truly care! I now drive an Audi and I love it!