Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Raceway Kia of Conshohocken - Service Center
Conshohocken, PA
22 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
22 Reviews of Raceway Kia of Conshohocken - Service Center
Sort by
April 19, 2024
awful place. took 9 hours to fix the two simple recalls and oil change. they brought the car out with the check engine light still on. after all of this they neve took 9 hours to fix the two simple recalls and oil change. they brought the car out with the check engine light still on. after all of this they never even updated the oil change sticker. best of all I find a cigarette butt in the car from the dirty guy who was working on it. will never go back. More
by Seamus M
Employees Worked With
Helpful April 12, 2024
I absolutely and highly do not recommend this dealership. It's sad because the sales dudes are pretty cool. (This is going to be a shortened version because of max characters.) We had our car dealership. It's sad because the sales dudes are pretty cool. (This is going to be a shortened version because of max characters.) We had our car in their for work 2 times and the last time has been a nightmare, up to and including disputing a charge that is over what we told it would be. 400 for hoses and inspection with warranty work for a new engine. They had our car for months and we told them to fix it correctly. They did give us a courtesy car and not one time did they say it had to be back on a given day but when we picked up our car when it was fixed. So they called us up and told us they could not get the sensors to reset and to drive it around to get them to do so and they would give us a letter that a new engine was placed. (With an expired emissions and inspection.) We told them we couldn't do that because of our jobs and living in Philly where the PPA tickets expired emissions and inspections. (The ppa could care less about what a dealership puts down on a piece of paper.) Aaron wasn't happy with us wanting to get our car back fixed (like to the point of calling like a teenager who just had there first breakup and called their recent ex to try to get them back a bazillion times, while even leaving messages we were working... so he called the cops on us and stated our inspection and emissions were fake which I took my car to a service station while at work to get the tags done and that if we didn't have "his" courtesy car back by the end of the day he was going to report it stolen. (Seriously. And prior to this it was never stated and I think I have some vm messages of him that never gave a exact date of when this thing had to come back what was stated was he needed the car back and I know once time while talking to him I said I wanted me car fixed. Now if he said we need the courtesy car back and we will still work on your car it would suck, but the end result is getting the darned car back that I pay 750 for a month back that has the room I need for my kids.) So we drove the car down there unclean because the cops were waiting for us to drop it off who we called ourselves. When we got there I disputed the charge which was 539 some when quoted 400 for emissions and inspection and hoses. I was told by Aaron that if I don't pay the bill he would report my car stolen if I tried to drive it off the lot. So I walked out and called Kia of Coatesville who told me to talk to the manager. Here we talked to the sales manager and not the gm after investigating but whatever. He was cool and said that of we pay the bill the diagnostic and emissions/inspection would be covered next time. Nice gesture but we all really know that we aren't going back there. He was nice and understanding as compared to Aaron who has serious Napoleon complex. Now untop of being embarrassed by them calling the cops, being excused of doing something illegal (and we all know people who do illegal things want an inspection and emissions done by the dealership (smfh) and being threatened to report a stupid car stolen with no real return date and having the cops called on us, not ONLY was the work not completed. I have to write bad reviews, contact my bank, probably have to get a dc number with the police, a lawyer, and the DAs office plus go to kia of coatesville with this thing out of pocket for not only their screw ups with what they were supposed to do but the ac isn't working. I get car sick especially in the passenger seat (it's unfortunate but the truth.) Untop of calling Kia and wasting my time with this the car will now probably be voluntarily repossessed and I will be another one from a non Kia dealership where I know I can can decent service from. It's actually a shame because I like the car, but the service aspect is insane. (And we did call and leave a message about the AC as well as filling it with Freon that was bone dry and still the AC is hot as a hornet.) More
by medicgrrl123
Employees Worked With
December 30, 2023
I can always get an honest answer from Michelle. She's Great! Makes it easy to make decisions for my vehicle She's Great! Makes it easy to make decisions for my vehicle More
by lpfefferle77
November 06, 2023
Had a fantastic experience with Hassan at Raceway Kia. He was transparent, honest, and worked hard to get me the best possible deal. I couldn't be happier with my purchase and the overall experience. He was transparent, honest, and worked hard to get me the best possible deal. I couldn't be happier with my purchase and the overall experience. More
by Tony
Employees Worked With
November 03, 2023
Cris at Raceway Kia made my car buying experience a breeze. He was patient, knowledgeable, and genuinely cared about my needs. Left the dealership with a smile and a car I love. Thanks, Cris! breeze. He was patient, knowledgeable, and genuinely cared about my needs. Left the dealership with a smile and a car I love. Thanks, Cris! More
by jmcaballes07
Employees Worked With
Cris
October 31, 2023
Hakim was a game-changer for me at Raceway Kia. He listened to my needs, was super patient, and ensured I got a deal that was perfect for my budget. Exceptional service! He listened to my needs, was super patient, and ensured I got a deal that was perfect for my budget. Exceptional service! More
by castroroyden50
Employees Worked With
Hakim
October 30, 2023
Kelly assisted me with my 2023 Kia Seltos. I had the cabin filter changed, new wipers, and an alignment done. Kelly was very professional and kept me up to date with all service details. I was I had the cabin filter changed, new wipers, and an alignment done. Kelly was very professional and kept me up to date with all service details. I was happy with my customer service and repairs. Thank you. More
by stylistgirl1230
Employees Worked With
Kelly
October 30, 2023
Took my car in for service at Raceway Kia of Conshohocken and was genuinely impressed. The team was professional, timely, and kept me informed throughout. Will definitely be returning for future services! and was genuinely impressed. The team was professional, timely, and kept me informed throughout. Will definitely be returning for future services! More
by JayRignat
Employees Worked With
October 20, 2023
Oil change disaster drove 20 min oil pored out car shut down towed away. Manager was uncaring. Said accidents happen no big deal. No car for me to use. Then he offered free oil changes ( I all ready get t down towed away. Manager was uncaring. Said accidents happen no big deal. No car for me to use. Then he offered free oil changes ( I all ready get that but an oil change is 2 hours so who wants that) also said he would fill my tank when they returned the car. Nope they didn’t. No wonder the support help is so arrogant when you call and while you are there. I had them xx on a recall and was told there wasn’t one. There is. They tried to charge me for the oil change that was part of buying there. More
by Deschevled
October 10, 2023
I have been going to Raceway Kia for over 6 years. Yesterday on 10/9/23, I was there for a scheduled oil change for which I waited 3 hours for completion. I was originally told that it would take abou Yesterday on 10/9/23, I was there for a scheduled oil change for which I waited 3 hours for completion. I was originally told that it would take about an hour and 45 minutes to 2 hours by an associate whose name was Kelly Bolden. I usually work with Lynn who is fantastic. After 2 hours of waiting, I approached the desk to inquire about the wait, as people who entered the waiting room after me came and left. Kelly told me that she put in a time for the oil change to be completed, but it wasn't finished and that I would have to wait an additional 20 minutes. Kelly told me that she would knock some money off the price of the oil change for the wait and asked if I still wanted the complimentary carwash. After another 20 minutes, I was so frustrated because my car still was not done, and I told her to forget the carwash and just bring me my car. The price of the oil change was only discounted $15 for the additional hour that I had to wait-- without the car even being washed. This was an insult and showed no value for my time! Minimum wage at Amazon & Wawa starts at $15 an hour, and I think my time is more valuable. In addition the service sticker that was placed on my windshield to remind me when to get my car service again read "Next Service Due Date: 04/09/20" when it's 2023 right now. My invoice number is 94111. I usually don't have any problems with customer service which is why I haven't posted a review to YELP. More
by pjoneshawkins
Employees Worked With
