Read Reviews Muzi Ford

Muzi Ford

Muzi Ford

557 Highland Ave
Needham, Massachusetts 02494


(781) 444-5300

Muzi Ford
Manufacturer: Ford

Write a ReviewWrite a Review

  • Customer Service:

    4.8
  • Quality of Work:

    4.9
  • Friendliness:

    4.9
  • Overall Experience:

    4.9
  • Pricing:

    4.8

24-Month Rating

based on 77 reviews

4.8

4.8 out of 5

141 lifetime reviews

Muzi Ford

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Certified: Muzi Ford

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Muzi Ford has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Muzi Ford

Operating under the same solid but extraordinary principles upon which the company was founded - take care of your customers, take care of your employees, and give back to your community - Muzi Motors is poised to be the new leader in America's Love Affair with the Automobile in the 21st Century.

Our Location

Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: 12:00 PM - 5:00 PM


Our Amenities

lauracullen
5/25/2013 4:42:41 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Al Abramson
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Muzi Ford:

Al was very friendly, very accommodating and very charming. He's a bit of a nut. He complimented us on our test drive and said it was the most fun test drive he had. He insisted in showing us all the things he thought were cool about the car. We were initially taken aback, but after a while enjoyed working with him very much.

The rest of the staff was also very nice and accommodating. I would give them a 'good' rating - Al is the reason I give it a 'Great' rating.

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hockeyhero
5/14/2013 4:18:01 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Paul AndersonPaul Anderson
Jim JubbJim Jubb
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Muzi Ford:

I was in from out of town and needed my F-150 looked at. Not only did they look at it but while it was being serviced the sales guys and I talked like we were best buddies; they're super nice. Anyway, they got me answers to all of my questions about trading in my truck for a newer one and even gave me pointers on how to best do this. Great place; wish we had a shop in Ohio that's this awesome.

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Response From: Muzi Ford
Added: 5/16/2013 10:27:10 AM

Thank you very much for the kind words and your business! We are very happy that we could help you out in a difficult situation and get you back on the road safely. We hope to work with you and your family again in the future. !

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Hcgreen2004
5/13/2013 2:18:07 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Scott BrocklesbyScott Brocklesby
Will TerbanWill Terban
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Muzi Ford:

I recently leased a SUV from Muzi Ford and William Terban was my sales person. Will went above and beyond to ensure the entire process went smoothly. I've leased cars in the past and never have i had such a pleasant and relaxing experience. I didn't feel the high pressure sales tactics that I've experienced at other dealers and Will didn't go running back and forth to his manager. When he did need to involve the sales manager,he did. so i didn't feel as though he was wasting my time. He got me in and out as quickly as he could . If I lease another car and we will i intend to re-visit Muzi Ford and i will recommend both Muzi and William Terban to my friends Family and Co workers.


Thank You

Henry C. Green,Sr

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Response From: Muzi Ford
Added: 5/16/2013 10:32:23 AM

Henry, thank you very much for taking the time to write these kind words. At Muzi, we are a small, family-owned dealership and we like to think it is reflected in the customer experience. We treat our customers with respect and dignity, and do not utilize any of the high pressure tactics a lot of the larger auto groups use to close deals. Thanks again for the positive review and we look forward to working with you again in the future!

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traceywebber
4/12/2013 10:26:23 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ed McMullinEd McMullin
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Muzi Ford:

Everyone at the dealership was very friendly and very helpful. It was definitely the most low key car buying experience we've every had which to us is a good thing. My daughter is very happy with her Ford Escape. I would definitely take the trip down there if/when we are ready for another vehicle.

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Response From: Muzi Ford
Added: 5/16/2013 10:35:04 AM

Hi Tracey, thanks again for the business and taking the time to write such a great review. We hope that your daughter is still enjoying her Escape! We look forward to working with you again.

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paulelliott
4/1/2013 7:51:27 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Scot RodmanScot Rodman
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Muzi Ford:

This was the best car buying experience I have ever had . No hassles at all . Extremely helpful and knowledgeable . They couldn't do enough for me.

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Response From: Muzi Ford
Added: 5/16/2013 10:37:24 AM

Paul, thanks for taking the time to write such a glowing review. We appreciate your business and hope you are still enjoying the vehicle!

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krstlarrab
3/26/2013 7:12:59 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Scott BrocklesbyScott Brocklesby
Scot RodmanScot Rodman
  • Customer Service:

    N/A
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Muzi Ford:

Best car buying Experience. Everyone In The Dealership Was Friendly And There Was No Pressure. The Price Was Fantastic And We Couldn't Be happier With OuR New Escape.

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tvkk426
3/13/2013 8:33:53 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ed McMullinEd McMullin
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Muzi Ford:

First car buying experience and Ed McMullin made me feel welcomed, understood, and coached me through each step of the car buying process from information about my pre-owned Hyundai Tuscon, to joining me on my test drive, and guiding me through the financial process. I couldn't have asked for more from this salesman and this dealer! I will be definitely referring family & friends to Ed as well as to Muzi Ford! Thank you for helping me find my perfect Tuscon!!!

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shelb64
3/5/2013 5:26:40 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Justin MaharathJustin Maharath
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Muzi Ford:

This was my first time that I visited Muzi Ford in Needham, Ma, and from the moment that I walked into the show room I was treated by a very professional team. Justin Maharath was a very pleasant and patient with all the requests the I had, he listened to what I wanted and got me the car that was just right for all my needs. He followed with our family a couple days after we took ownership of the car, just to be sure that every thing was as expected. And YES it was, I would give Justin ten stars if I could, and Muzi Ford is very fortunate to have such a great person working for them..

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bpanagg
3/5/2013 4:49:05 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Howard  CohenHoward Cohen
Ed McMullinEd McMullin
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Muzi Ford:

the salesman Ed McMullin was not pushy and he took his time to show me more than one car. When I picked up my car Mr. Cohen was very through showing me all the functions of my car.

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bobpowell05
2/24/2013 7:02:44 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Scot RodmanScot Rodman
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Muzi Ford:

I had the pleasure of dealing with this dealership when I recently purchased a new truck. Scott was very helpful, knowledgeable and personable. I would recommend this dealership too all looking to purchase a vehicle in a non pressure environment.

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