Muzi Ford

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Muzi Ford:
I went into the dealership due to it's longstanding tenure in the ford line.However upon arrival it was very clear that there was not one person,that had my interest's as as concern.Very cold atmosphere,my wife asked to use the ladies room it was over flowing,I as a recommendation would be to visit a dealer with a bettr attititude.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Muzi Ford:
This dealership is very unprofessional! The employees are rude and yell at you and they charge double what others like Sullivan Tire and SpeeDee charge, for not better work. I made an appointment for an oil change, I was at the garage for 3 hours after my oil change and had to ask after that point where my car was. I dropped my car off for a service quote which they forgot to do, and the mechanic left my car apart (without the tires or rotors on) and went home without notifying me of the status). SO even if I wanted to move it to a new garage I couldn't. I wouldn't even recommend this place to my enemies!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Muzi Ford:
Brought a 2007 Ford Explorer in for routine service. Customer Rep claimed it needed a new radiator even though there was no loss of radiator fluid. Brought car to an independent mechanic next day, and he could not find a problem. I've driven over 2500 miles since then during the summer and still have had no problem. Beware of Muzi service scams!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Muzi Ford:
I would recommend this dealership specifically if you deal with Salesman Tim Duffy and specifically if you are loking to purchasing a truck. He has extensive knowledge and conections work network to add and answer issues about truck accesories, payloads, plowing and dump issues. He brings the prodict home after the deal is done. He doesn't abandon you after the sale.....he stays with you. You can call him anytime and he does answer his personal cell phone which he gives you the number to. Good guy who is passionate about his job.

While the service department still needs work in the "customer service" business, ( how to treat customers and in especailly in their pricing....too expensive ) I would call Tim Duffy in a heatbeat if you want to buy the right car or truck at a good price that fits your needs and your budget.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Muzi Ford:
We weren't told about the rebates that were offered to us at the next Ford dealer we went to. The salespeople didn't seem excited about the cars or about helping customers. There were only three people in the whole place. It felt empty and uncomfortable. It turned me away from a car that was in the running to be bought. I would never go back here.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Muzi Ford:
All my years of purchasing vehicles have been a dreadful hassle, with far to many games being played by the sales reps and dealerships. This is the first time I enjoyed a great experience with an honest, professional staff who delivered what they promised.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Muzi Ford:
After a few weeks mof searching I finally decided to go for the F150 I have wanted, and went to Muzi Ford to try and make a deal. When we arrived, we were met at the door by a tall, white heaired guy named Jim who said he was a manager and set us up with a salesperson named Alan.

alan likes to talk. Alan talks almost to the point that we didn't buy the truck as he kept asking me to make sure that was the truck I wanted once we had taken a test drive and said the truck had everything we wanted.

Despite Alan's apparent attempt to get us to not buy a truck, we said yes, signed the agreement and were then told we were headed off to the finance department.

I can tell you now that the finance department at Muzi is among the most professional and polite I have ever been in, and I've bought quite a few vehciles for myself, the wife and kids.

We were introduced to Corey the finance guy. The first thing I noticed was a plaque on his wall from his days as an Army officer - right away I knew the guy was ok - anyone who served in the Army is ok by me.

I thanked him for his service, but then said I was not buying anything extra and just wanted the best rate for my loan. I expected a high-pressure sales pitch to get me to buy all kinds of junk, but that didn't happen. Corey politely asked if he could simply review and explain the options that were available and, if I still didn't want anything, we'd be all done in about 5 minutes.

Let me say that Corey is a true professional. He presented what he called a menu of options and explained all the benefits of his extras. Despite what I normally do, Corey's explanation convinced me to take the extended warranty and the tire protection! I never do that!

I hope every Muzi Ford customer gets the chance to work with Corey in finance - he is polite and professional and a soldier. What a great combination!

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Muzi Ford:
I walked into Muzi, as they call it [Ford City ]due to it's iconish tenure in the market place. Well let me tell you about a cold airy chill I felt , after road testing a car, asking questions [that were never answered]. I was sat down and asked several personal question's, which I refused to answer. All of a sudden, a man introduced himself as Brian, told me he was the boss, and to get the hell out ,so i did . I'm sure in the economic juncture, we are all in, you think they would welcome you with open arm's, I'm sure someone out there will treat me respectfully ,and accept my check. !

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Muzi Ford:
Let me start by saying this: I have been looking for over a year now for a new truck. I have looked all over Western Ma and Northern Ct, and I have not found ( and I mean not 1 )dealer who would even take the time or effort to sit down with me, and actually try to work a deal. Let me say this Muzi Ford is very top notch. I work in Management for a Fortune 30 Telecom Co, and I am involved with Sales and Marketing along with direct reports, and the team at Muzi Ford by far surpasses anyone I have come in contact with for a very long time. I highly recommend and will pass along my great experience story for years to come with anyone I hear that is interested in a vehicle purchase. One more thing: I also had the luxury of meeting the Dealership's Owner. He was so pleasant and polite, it felt to me like we have known each other for years. The Team at Muzi Ford gets an A+ !!

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Muzi Ford:
I needed to trade in my truck back in November. I called Fred (friend) and he connected me with Vadeim, who helped me with the situation. I ended up with a Dodge Neon in which I drove home on a wednesday night, and that Friday, the car wouldn't go. I called Muzi and TWO days later, WITHOUT any calls back, had the car TOWED at MY EXPENSE to Muzi. I received a rental and 2 weeks later came to pick up my car....

Please see attached email to Aaron. AWixon@gs.reyrey.com

Thank You.

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