Nalley Honda of Union City

I purchased a 2024 Honda CRV EXL from Nalley Honda in Union City because of the excellence I experienced in the Sales Dept with Maliik Tooley. I would highly recommend Mr. Tooley for sales. I experie Union City because of the excellence I experienced in the Sales Dept with Maliik Tooley. I would highly recommend Mr. Tooley for sales. I experienced an issue with my tires and went to the Service Dept at Nalley Honda. They worked me right in and I was assigned an Internal Service Advisor, Errick Wheeler, who did an excellent job taking care of my issue. He immediately worked me in, diagnosed the problem as a nail in my tire as the reason it was losing air and took my car to the service area for the repair. It took about 30 minutes and he made sure not only my tire was repaired but that a Multi-point Honda Express Inspection was completed. With the excellent care I got, directed by Mr. Wheeler, he will be my “go-to” person for service in the future! Thanks for the excellent care! Nanette Manning More

Well for one they cool in here and Ericck and Norman is the best in the world! They literally helped me a lot when fixing my car and I will forever be grateful! if yall need yall car fixed go to them cause the best in the world! They literally helped me a lot when fixing my car and I will forever be grateful! if yall need yall car fixed go to them cause they gone do everything they can to help you! More

I worked with Tonia Marigny. She was very personable and communicated the options clearly and answered all my questions. I was considering making my purchase with another competi She was very personable and communicated the options clearly and answered all my questions. I was considering making my purchase with another competitor but I choose to do business with Nalley Honda because of her. This was my second purchase at Nalley Honda. More

Service was incredible! I could tell that customer service is a priority at this location. Everyone we encountered met the mark and made my daughter Neba Evans 1st car buyi I could tell that customer service is a priority at this location. Everyone we encountered met the mark and made my daughter Neba Evans 1st car buying a great experience. My husband and I was very impressed and felt valued as a customer. More

Pleasant car buying experience I thought I would never use these words in a sentence, but I truly had a painless, pleasant experience buying my new car from Nalley Honda. Jeremy Mahaffey and Steven Miller use these words in a sentence, but I truly had a painless, pleasant experience buying my new car from Nalley Honda. Jeremy Mahaffey and Steven Miller were direct, straightforward, courteous and helped me get the best deal I could get in the market. I don’t buy cars regularly, the last one I bought was 8 years ago, but if my experience was like this before I would not hesitate to change my car more often. I know this because I had done a lot of research leading to the purchase, so I knew: (1) the MSRP for the car, (2) the dealer invoice price, (3) the trade-in value of my car from multiple places, (4) the interest rate from multiple lenders, and (4) the most competitive price offered by other 10 dealers in the area. Here is a quick summary of my experience: 1. I reached out to 12 dealers within 100 miles from my house via email/phone call. 2. Jeremy replied the next day with the best offer from all. It took about a week for all of the other dealers to reply with offers that were from $2k to $4k higher than his offer. 3. I went back to every other dealer to see if they could beat the price from Jeremy. Their responses ranged from “sorry, cars are in short supply so I can’t lower my price a single penny” to implying that I was lying. At the end, three dealers came back with offers that were within $100-$500 from Nalley’s. This took about another week and multiple calls, emails, and texts. 4. I got trade-in value for my car from: Carvana, CarMax, Edmunds, and Nalley Honda. Again, Nalley Honda had the best offer. 5. I reached out to Jeremy because I didn’t like the color of the car in the quote so I asked if he could change it for a white one, his response “no problem”. 6. Being comfortable that they had the best price, and knowing the invoice price for the car was, I called Jeremy and told him that I was going to make an offer to the top 3 (lowest price) dealers that could be considered a “low ball” but to please consider it. He asked: “what do you want the price to be?”, I answered “$X dollars”, he responded “when can you pick it up?”. 7. I told him I would be financing it there, he told me the financing options, which were the best in the market, so I picked one and told him I would be there the next day first thing in the am. 8. I went the next day, Steve was waiting for me. My car was inspected while I test drove the new car, by the time we came back from the test drive it took anther 10-15 minutes to finish the paperwork (confirm my trade in value, firm up the financing, etc.) and another 15-20 mins. in the financing office signing all of the papers and I was done. 9. Total time interacting with Jeremy/Steve from Nalley Honda 1 ½ hours, including the time spent at the dealership. People dread the experience of buying a car from a dealership because of all of the back and forth and negotiation tricks that some dealers play with buyers. I have experienced this myself with my nearest Honda dealer (Ed Voyles Honda). However, if all of the dealers were like Nalley Honda, and Jeremy and Steven, the stigma that some bad apples give the industry would disappear. More

This place is horrible. I can't even buy tires from them. And what's worse is in speaking with someone there they don't even seem to care. BEWARE!!!!!!!!! I can't even buy tires from them. And what's worse is in speaking with someone there they don't even seem to care. BEWARE!!!!!!!!! More

Beware of added dealer fees. .mud guards..paint protection. Left a review a year ago on Google...Came here to warn others. They replied to my review and told me to call them. I .mud guards..paint protection. Left a review a year ago on Google...Came here to warn others. They replied to my review and told me to call them. I did...Chris is an unprofessional jerk. More

Steer clear from this place. The salespeople were very rude and unprofessional. My significant other had called early afternoon on 2/16/22 interested in what Nalley had in stock The salespeople were very rude and unprofessional. My significant other had called early afternoon on 2/16/22 interested in what Nalley had in stock for new and used civics. The lady was sweet and said the manager would have us taken care of when we got there. This was NOT the case. We arrived at the dealership at our appointment time at 5:30, and there was a less than expected greeting at the door. Some salesperson opened the door and asked us “are you Gabriel?”. We said no and we had an appointment. After looking my s.o up and down seeing he just got off work. He then asked us what we were there for and then told us there were no used civics or new ones. I understand the car market at the moment, however the look he gave us made it very clear he did not want to help us. No worries. We will take our business elsewhere. More