Nalley Volkswagen

Nalley Volkswagen responded

I'm really sorry to hear about the inconvenience and frustration you experienced. Your time and expectations were not respected, which is certainly not the standard of service we aim to provide. To better understand the situation and address your concerns effectively, could you please provide more details about the specific steps you were trying to take and the communication you received from us? This information will help us to identify where things went wrong and ensure that similar issues are prevented in the future. We take your feedback seriously and want to make things right. John Prattes, General Manager Nalley VW of Alpharetta (770) 629-9081

Vdub4ever responded

Update: John personally reached out and offered a loaner vehicle until our Atlas gets fixed. He was professional and friendly. Looking forward to having our vehicle repaired. Confident for a resolution. Will update my ratings upon completion

Nalley Volkswagen responded

Thank you for bringing this to our attention, and I apologize for the inconvenience you experienced. It's regrettable that the issue with the side mirror was not identified prior to your purchase. This is certainly not reflective of the high standards we set for ourselves. I'd like to personally assist you in resolving this matter efficiently. Could you please contact me at your earliest convenience? We'd be willing to inspect and address the issue with the side mirror promptly and discuss any further concerns you might have about your vehicle's condition. We value your satisfaction and hope to turn around this experience for you. Looking forward to your call. Aaron Lenamond, Service Manager Nalley VW of Alpharetta (770) 629-9081

Nalley Volkswagen responded

I am so sorry to hear that you had a negative experience at our dealership. You are a very loyal and valued customer of Nalley's and I am sorry that we did not meet your needs. I don't know of any damage to your vehicle as the appraiser never took it off of the lot but if you would provide us with the info I will certainly make it right. We do not dictate lenders rates, those are based on many factors, the length of the term of the loan, equity, credit. If we have not checked credit, we use a standard rate until we know a quest actual score and can submit it to a lender to acquire the best rates. I apologize to you once again, and I assure you that This will be a learning opportunity for all of the individuals that were involved. Please reach out to me if there is anything that I can do to earn your trust and business again. Thank you John Prattes General Manager 678-795-3448

jhof22@gmail.com responded

I asked the sales person to have you call me, obviously they didn’t tell you. My name is Josh Hoffer …. You can speak to Sylvia (she is usually great btw). It was your finance manager that was terrible. As for my car… he told me to go to car max, whom offered me 10k more…. And I brought you all the letter from CarMax…. i gave it to Sylvia. As for the damages I don’t know why you all moved my car, but you moved it so close to the curb by the service department your appraiser damaged the front passenger wheel, you can speak with Sylvia and when view your camera footage to see him causing the damage…. You have a camera directly on the spot…. So you have the proof. As for my credit … I don’t know if you all pulled it , that isn’t my job…. But I pulled my Rico score on Amex and it’s a 775….. Sylvia was great but the finance person I had to deal with was so bad I prefer not to come back or buy another car at that dealership and I won’t recommend it either …. And because of me you have sold 10 cars to myself, family and friends …. But because of bad attitudes, and lack of response to the problem to the point I had to due a review like this I will be going to another VW dealership to purchase my next car this weekend. The quality here has dropped and it’s so disappointing.