Napleton Honda

Reason for Visit: Sales

I recommend this dealer: No

My Review of Napleton Honda:
VEhicle delivered dirty; when taken back for clearcoat over paint, was received dirty again. Don't care for sales tactics. Was not shown many of vehicle's features. Was not told car did not have full size spare tire.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Napleton Honda:
Used strong armed sales tactics such as taking my keys to give me a Trade In Value on my vehicle and not giving them back. Would not honor accessory pricing from Costco because they had to locate the car I wanted because they did not have it in the color I wanted. Gave me less than 60% of the tradein blue book on my vehicle, then pretended they were doing me a favor. Did honor Costco pricing on vehicle.

After sales strong armed me about how to fill out the Honda survey, both sales person and business manager.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Napleton Honda:
On day one when we are at show room and talked to sales rep & his manager. But the next day when went the first day vechile which we liked was not there but similar vechile(color) except DVD player, then sales manager forced us to buy this vechile and informed he is going to install a DVD player similar to Honda for the same price. We accepted forr it and after going home when we saw the DVD player there are lot of differences. Next day when we went to showroom and checked with manager, he is telling "If you want he will give it or he is going to give me check for 1/2 the price what I paid for it. When I argued he infact telling he will be calling police and also sinece we didn't buy the vechile at MSRP he will be giving what ever he like. This is very bad experience for me. They are not curtious at all, mainly the manager, I don't under stand how he became manager?

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Napleton Honda:
I dealt with a young man named David who would say anything, disregarding the truth, to try to get the sale. He misreperesented the "deal" from the beginning and then when he couldn't get me to sign the "deal", he passed me off to the sales manager. They took the keys to my trade-in, and when I wanted to leave the establishment, they would not return my keys to me. Instead, they tried continually to sell the car to me at a price I could not afford. I continually asked for my keys, and they continued to explain why the price was a good deal. They touted a "no stress" environment, yet they held me hostage by holding my trade-in keys and trying to coax me to sign by an X. Six years ago I bought a car at this dealership, and I thought they were wonderful. A lot has changed in six years. I will never buy from this dealership, and I will never buy a Honda again because this dealership represents the corporation.

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