Napleton Kia

Napleton Kia
7001 Industrial Drive South
West Riviera Beach, Florida 33404
(888) 244-1042

Manufacturer: Kia


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Twenty-Four Month Rating: 4.2/5
32 Reviews
Napleton Kia

Overall Score: 4 Star Rating4.2



About Napleton Kia
Certified: Napleton Kia
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Napleton Kia has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



namardis
4/21/2012 12:39:36 PM

Overall Score: 3 Star Rating   3.4  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Rene & Bob

My Review of Napleton Kia:
We came just for an oil change and ended up with a new vehicle. This is the third vehicle we have purchased from Napleton and I recommended my parents to Napleton and they purchased as well. Our overall experience today was good, as we feel that we "got a good deal". However, to be honest, if it weren't for the manager Bob, we would have walked out before any numbers were discussed. We were on the lot for almost 30 minutes before we were approached, which we then found out there was a meeting. Already feeling frustrated, the salesman that we dealt with does not seem to be very personable. We felt as if he felt that we were wasting his time. Thankfully, Bob the manager came over and discussed with us what we were looking for and discussed our different options for vehicle models. I felt as If the manager was doing the salesman's job for him. After discussing with Bob, it did not take long to get our deal squared away. He was great at recognizing our needs and requests and finding the right vehicle for us, even though it was at another dealership.

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sjgbirds@aol.com
3/13/2012 3:32:09 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Campbell Smith

My Review of Napleton Kia:
Campbell Smith was kind, made me feel at home and I would recommend a friend. All in all it was a great experience and I was overwhelmed with Campbell's kindness.

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T T
3/7/2012 9:22:35 AM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: William Hicks

My Review of Napleton Kia:
William was just wonderful to work with. There was no pressure and he was very warm and friendly. We loved him! He took his time with us and went over every little detail.

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jerabek1
2/23/2012 12:31:47 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Charlie Lopez

My Review of Napleton Kia:
The process was smooth, direct, honest and quick. We have purchased 6 Kias from Charlie to date, and would not even imagine dealing with another dealer. Aside from the trustworthiness of Kia, we know Charlie will stand behind our purchases. A rarity these days!

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BonniePeters
2/21/2012 8:10:17 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Charlie Lopez and William Hicks

My Review of Napleton Kia:
Let Me start by saying this is my 6th Kia. I have purchased far and wide. My last one was at Napleton so when I decided it was time for a new one I went there first. My intention was to price my car and visit a couple of other dealers. It was never necessary. From the Get Go William Hicks showed me what was available and asked what my "option wish list" was. He found the car on the lot with probably a couple of more goodies in it than I needed but definately wanted. He helped me get the price to a manageable area and then CHarlie Lopez, The Manager stepped in to help. All in all they made the experience a very plesant one and I am sure I got a great deal. If you are looking for a Kia you will not go wrong with them. Let me add that there are a couplke of other Kia dealers in my are but their employees leave a LOT to be desired. Go buy a Kia at Napleton and have a great day!

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JSternstein5
2/20/2012 4:12:52 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Phillip Porter, Charlie Lopez

My Review of Napleton Kia:
We acquired 2 new Kia Optimas - one for purchase and one for lease. The finance manager was a pleasure and did everything to get us the best possible deal. The salesman was extremely helpful and knew his product well. He answered all of our questions in depth and without hesitation. We did not feel rushed or pressured at all. He stayed with us throughout the process and did not allow distractions to pull him away while we were waiting on the financing information.

I want to add that we started out at Napleton Nissan with Jorge "Papi" Falcon. When we wanted to see the KIAs instead of the Nissans, he escorted us next door to the KIA dealer and stayed with us throughout the sales process. He was very courteous and helpful and although I am sure he shared in the 2 sales - he stayed with us until the process was completed.

Overall a great car acquisition experience with very courteous and knowledgeable auto professionals.

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DMFrascella
2/19/2012 9:23:58 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Charlie, Neal, Ro, Angiebert, Dave

My Review of Napleton Kia:
This is the second car I have bought from this dealer. I came back because the staff were friendly and knowledgeable and worked with me to find the right car in my price range.

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djn1989
2/16/2012 11:37:47 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Charlie Lopez and Robert Haury

My Review of Napleton Kia:
My overall experience was great! These guys aren't out to get your money, they're out to help you get into a new car just like they helped me! The atmosphere was very professional and friendly! The sales manager Charlie Lopez was very professional and helpful with a fantastic attitude towards my goal as well as the salesman Robert Haury. I would definitely do business again without hesitation and recommend my friends to this dealership! Great Job Napleton Kia!!

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Alexandria
2/8/2012 7:29:13 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rene, Charlie, and Victor

My Review of Napleton Kia:
My overall experience with this dealership was great. The atmoshpere was friendly and helpful. I did not expect to buy my new car on 1-15-2012, I was only shopping around. This was the first and only dearlership, I visited and with Rene's and Charlie's helpfullness and putting my fears to rest, everything fell into place. The final step was the financial side, that is when Victor explained everything to me and answered all my questions, and made my buying experience one that I will never forget. I arrived at the Napelton Dealership at 2:45pm and drove away in a 2012 Kia Forte at 6:30pm. Great team and may thanks. Sincerely, Alexandria Harvey

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mpwinter
12/5/2011 9:56:34 AM

Overall Score: 2 Star Rating   2.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Robert, Luis, Charlie, Jamel, Melinda, Ignaxio

My Review of Napleton Kia:
Run, run as fast as you can......AWAY from this dealership!!!!!! This was the 7th car I've purchased in my life and it was certainly the most horrendous experience I've ever had. The initial salesman was high pressure and I had to end up leaving. Trying to get anyone to respond to concerns was non-existent after the sale. I called 22 times and no one ever followed through on what they said they would do. My salesman, Luis Pizarro, did not return one phone call or email. I was only trying to get the cargo net that was supposed to be included with my car, according to my invoice. I was also supposed to get a refund for a FL tax that I was charged and shouldn't have been since I am a GA resident. And after 3 months I did not even have my tag/registration. I had to end up filing a complaint with the BBB and I finally got a response and some satisfaction.
Vehicles here are overpriced and when you finally get to financing, all sorts of extra fees are added on. Beware!!!!! I'm sure you can find a better deal and much better customer service somewhere else.

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