I just moved to Rockford and on the first day I arrived in town I set out to find a car. After doing a lot of research online we went to a dealership south of Chicago. That was a huge mistake. I won't get into the details here, but I'll just say it was a horrendous experience. Next stop was Napleton Subaru and we were feeling more than a little wary. As we were on our way Brenna called and asked if/when we were planning to stop by that day. She was really friendly and on top of it, and told us to ask for Todd. We arrived at Napleton and got talking with Todd. He was nice as can be and very professional. We ended up telling him about our last experience and he actually seemed to care. Todd grabs our salesman, Michael Price, and we talk about what we are looking for. Mike is AWESOME. He is so kind, very good about answering questions, and really really patient. Seriously, I would have been irritated with myself that day. Instead, he handled my nerves and questions with grace and let us have ample time to talk alone, too. Shockingly, I did not feel pressured or uncomfortable at all. Once I finally made a decision Charles handled the paperwork swiftly and we had a really nice conversation. A few days later I decided to pick up an accessory and Shawn ordered it for me and had it within a couple days. He was fantastic too! They seriously have a great team here, I can't recommend them enough. Plus there are free car washes if you get a car here!
Oh, and the car is stellar too. :)