My Review Of Napleton’s Arlington Heights Chrysler Dodge Jeep RAM:
Don't touch this place!!
Initial experience was ok...after much research they had the right car for me at the right price. Although it took 2 hours to write up a cash purchase in January 31st, 2012, I left the dealership happy. The problems started soon after.
As of this date, 4/2/2013,I STILL DO NOT HAVE A CLEAN CAR TITLE to my car. I have talked to the title clerk Diane numerous times and she has yet to deliver positive results. The hang up for her is that the original dealer who took my car on trade did not deliver to Napleton the lien clearance letter from original lender. Original lender USAA won't talk to me as I don't have authorization of original owner. So basically I paid cash for a vehicle I don't own!! To make matter worse is that I can't even get another temporary tag from the dealership so I can drive the vehicle legally. My original temp tag expired 3/2 so I am driving hoping not to get pulled over. I have called Jabari the finance guy about 4 times and he attempted to return my first call but I have not heard from him since. The General Manager, Sam Slice (?) has not returned my calls to him. Even though my voice messages to him detail the totally unacceptable situation I am in, he has been totally unresponsive So here I sit, praying Napleton doesn't go out of business but yet contemplating suing them for selling me a car they didn't own.
I should have known something was up when the duplicate key I negotiated in my purchase never showed up.Salesperson Mike Siddiqui informed they would have it when they delivered the car to me. When it came time to deliver my car, Mike called from the road and said the key was in but since he was already in transit, they would have to mail it to me. Mike then called me a couple days later to tell me the parts lady would take care of it for me/him. She did indeed call, promised were made but still no key. Eventually we made contact with each other and she gave me the option of her ordering the key from local Mercedes dealer and I could pick it up when it came in. That was about 3 weeks ago. I called dealership to check in the key's status and they had no record of the order. When I inquired to the parts department just how long a key would take to get in, they said just a few days. I have since ordered the key myself and sent the reciept to Napleton for reimbursement. Think I have seen dime one yet????..fat chance.
If they were closer to me, I'd be sitting in their dealership every day until things were taken care of. As such, at this point, all I can do is hit the phone everyday trying to get somebody to talk to me.
WORST DEALERSHIP EXPERIENCE EVER.
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Napleton’s Arlington Heights Chrysler Dodge Jeep RAMAdded:
5/8/2013 4:09:22 PM
I am glad we were able to get this resolved for you. Napleton's makes every effort to work with our customers for positive outcomes when issues arise.