My husband called and made an appointment for a recall for his car after receiving a letter from Jeep. He brought in his car and the service person (Eric) told him that there was no recall and that he didn't know what he was talking about. He even went to the point to prove he was right by showing him a screen. We received a letter from the dealer in regards to the recall and my husband had a number that he could call if there was any problems. He spoke to a woman who called Eric and Eric claims he made a mistake and had put in the wrong car info. My husband asked him to make sure he did put in the right car and that is when Eric became hostile and argumentative. My husband called him back and now Eric instead of apologizing has blamed my husband once again for his mistake. Very unprofessional and rude.

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I had a great experience purchasing a used vehicle at Napleton Dodge and this is coming from someone who has worked in the auto business. All of the dealings I had with the group were more than fair and I was given even more than I had been promised and expected when returning the car for the "we owes" due to me. I worked and dealt with Irving Medina, Kevin Clifford, JP, Sam Sweis, and Chris Kap in service and everyone of them went above and beyond my expectations. This group definitely over-delivered on their promises and I would recommend this dealer to anyone looking to purchase a new/used vehicle. When I purchase another car, I will look to this group at Napleton first. You should too. Jim K

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This dealership uses bait and switch, and sadly I did not read reviews before falling for the trick myself. They posted a great price online. Went right away. Checked out the car, test drove it, and went back inside to review the car fax. Salesman told us the manager denied existence of a post for the price I claimed and came back at me with a completely different number! after 30 minutes of waiting and meeting managers and managers of managers they brought us into the other room and showed us the listing online. Sure enough it showed the higher price they were claiming. I printed out the original online listing with the price I SAW and showed it to the manager. He brushed it off saying he would never put that price for the car...and more excuses. He lied and used the SAME listing, changing only the price because the color of the car was the same inaccurate color on both!!! The manager knew there was a listing for the price I said, denied it existed, changed the listing to the "new" price, tried to sell it to me for the higher price, and didn't even walk us out like a decent human being when we denied his offer. He was rude and they are not practicing fair business. Skip this place. There are plenty of other dealerships on Dundee Rd.

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Our experience was great. All of the staff worked with my husband and I and truly listened to what we needed. They worked with us on financing and made the whole experience great. I would recommend this dealership to anyone. Thanks.

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Scam Alert!!! Napleton's Des Plaines Chrysler Jeep Dodge SCAM Alert!!!!!

Dear All, Beware of Napleton's Des Plaines Chrysler Jeep Dodge, because they will cheat you blindly and they sell you crappy insurance and protection plans without telling you and literally cheat you with pricing on sale and what you will pay after financing. This Dealer have a lot of used cars at good prices shows on internet. But when you go there, The price is higher. They will make you nervous and add all kinds protection plans and warranties coverage to your bill, which you don't need. But eventually it will adds up in your car financing amount and you will end-up paying lot more money than you expected. The sale man didn't have any knowledge of the vehicle components. After you buy a car and go home. Then you think of calling and asking for help.....they will transfer you and put you on the hold long enough that you hang-up yourself. Really crap service, but they sell lots of cars by putting good price on internet... and cheats people when they go there. They are rude, unprofessional and will scam you.

Please beware of this Dealer Ship. Don't be another victim.

I SAY IT again, ((Please beware of this Dealer Ship))) If you don't want to take my word just do a (GOOGLE SEARCH) The worst Dealer Ship in Illinois. I made a vey bad mistake

Remember the name ((((((Napleton's Des Plaines Chrysler Jeep Dodge))))))
BEWARE of This Dealer
You Been Warn

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Michael was an excellent salesman. He didn't pressure me and was very informative allowing me to make my decision. The dealership treated me fairly and was extremely honest.

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Don't touch this place!!

Initial experience was ok...after much research they had the right car for me at the right price. Although it took 2 hours to write up a cash purchase in January 31st, 2012, I left the dealership happy. The problems started soon after.

As of this date, 4/2/2013,I STILL DO NOT HAVE A CLEAN CAR TITLE to my car. I have talked to the title clerk Diane numerous times and she has yet to deliver positive results. The hang up for her is that the original dealer who took my car on trade did not deliver to Napleton the lien clearance letter from original lender. Original lender USAA won't talk to me as I don't have authorization of original owner. So basically I paid cash for a vehicle I don't own!! To make matter worse is that I can't even get another temporary tag from the dealership so I can drive the vehicle legally. My original temp tag expired 3/2 so I am driving hoping not to get pulled over. I have called Jabari the finance guy about 4 times and he attempted to return my first call but I have not heard from him since. The General Manager, Sam Slice (?) has not returned my calls to him. Even though my voice messages to him detail the totally unacceptable situation I am in, he has been totally unresponsive So here I sit, praying Napleton doesn't go out of business but yet contemplating suing them for selling me a car they didn't own.

I should have known something was up when the duplicate key I negotiated in my purchase never showed up.Salesperson Mike Siddiqui informed they would have it when they delivered the car to me. When it came time to deliver my car, Mike called from the road and said the key was in but since he was already in transit, they would have to mail it to me. Mike then called me a couple days later to tell me the parts lady would take care of it for me/him. She did indeed call, promised were made but still no key. Eventually we made contact with each other and she gave me the option of her ordering the key from local Mercedes dealer and I could pick it up when it came in. That was about 3 weeks ago. I called dealership to check in the key's status and they had no record of the order. When I inquired to the parts department just how long a key would take to get in, they said just a few days. I have since ordered the key myself and sent the reciept to Napleton for reimbursement. Think I have seen dime one yet????..fat chance.

If they were closer to me, I'd be sitting in their dealership every day until things were taken care of. As such, at this point, all I can do is hit the phone everyday trying to get somebody to talk to me.

WORST DEALERSHIP EXPERIENCE EVER.

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Great choices in cars. Willing to work with you very nice sales man I bought a new 2013 avenger sxt And I am very happy with it and I would recommend this dealership to everybody I know

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My sister and I have recently purchased a Jeep from Napletons CJD in Desplaines. The internet department with Barry Cardenas and the GM Sam Sweis helped make our experience with regard to vehicle selection and price one of the best new car purchases we've ever had. After utilizing the web page to view the vehicle and apply for online credit before going to the dealership, my sister arrived at the dealership for final delivery. The GM Sam and internet Manager Barry as well as the salesman Joe Matallanes who helped with the test drive was wonderful from start to Drive off. We wanted to express our appreciation through this review and recommend Napleton CJD to anyone looking to purchase a new vehicle. Thank you Beth and Jay

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This was my first car buying experience and Joe Bower made it as easy as possible! He was very friendly and helpful with any questions I had. He made sure to explain everything as simple as he could because he knew I am a first time buyer. I would definitely recommend Joe to anyone!

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