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Napleton's Mid Rivers Kia
St. Peters, MO
857 Reviews
Learn Why Kia Drivers from St. Peters, O'Fallon, St. Charles, Wentzville and St. Louis Choose to do Business with Napleton's Mid Rivers Kia
Let's break down just how much we have to offer here at Napleton's Mid Rivers Kia, so you can feel more at home from the second you walk through the doors to our showroom.
Not only do we offer an awesome array of excellent new Kia models on location, but we also have a huge inventory of used cars at our dealership as well. When you select the perfect model for your automotive needs, our finance team will work with you to find the best way to make you a car owner, on the best possible car loan and lease for your specific needs.
Once you're an owner, Napleton's Mid Rivers Kia is still here to help you have the best experience possible. Our customers love our on-site car service and maintenance staff and department, where highly trained technicians use the best equipment and only certified Kia parts on your car, keeping your model running smoothly and reliably for years to come. See why it truly does pay to keep you vehicle serviced by the dealership.
For the entire car buying and ownership process, Napleton's Mid Rivers Kia is here to help. If you are interested in more information about any of the products or services we have to offer here, come in and visit us soon! We are located at 4955 Veteran's Memorial Parkway St. Peters, Missouri, and proudly serve drivers from O'Fallon, St. Charles, Wentzville and St. Louis as well.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 857 reviews
April 18, 2024
Was introduced to Ms Johnson who turned out to be the best car sales person we have dealt with during the two month hunt for our grandson we have been on. No pressure but guided us to a solid deal. We bo best car sales person we have dealt with during the two month hunt for our grandson we have been on. No pressure but guided us to a solid deal. We bought used but she does New too. More
by 4labor
Employees Worked With
Helpful April 10, 2024
I have called left messages for the Service Director, sent emails with no response. Had my wife’s K5 in for recall service and some routine maintenance work. For example oil change and radiator flush. A sent emails with no response. Had my wife’s K5 in for recall service and some routine maintenance work. For example oil change and radiator flush. At a dealership you would expect that they would know how to change oil. Apparently not here! They completely left the drain plug loose. This is something I would expect at a quick oil change place. We I noticed all of the oil on the garage floor. I called my wife who was on her way to work. She called the dealership and they told her that they couldn’t get her in until later. She asked the advisor if it would be safe to drive. His smart$&& answer was! I don’t know you should check it. No sh$$!!! But she shouldn’t have too. I have lost a lot of respect for this dealership!!! More
by Tim
Employees Worked With
The Service Director wouldn’t return emails or calls.
March 08, 2024
Mayssam was awesome! ! He got us into the exact vehicle we wanted and worked hard to get it at the price we could afford. He was very professional and honest from start to ! He got us into the exact vehicle we wanted and worked hard to get it at the price we could afford. He was very professional and honest from start to finish. I highly recommend him and the rest of the Napleton Kia team for your car buying needs! More
by savford_1990
March 06, 2024
I would give this dealership a minus 5 if I could. I went to this dealer to purchase a 2018 Camry in a cash deal. I made a VIP appointment because I live over an hour away. Arrived on time for the ap I went to this dealer to purchase a 2018 Camry in a cash deal. I made a VIP appointment because I live over an hour away. Arrived on time for the appointment. Met my salesman and he took me outside to see the car. It looked in good condition and I test drove it. After the test drive, I indicated that I would like to purchase the car. I told him that I would pay for it in full (no financing was needed). I offered to get a cashier’s check and he told me I could pay with a personal check. I asked when the car would be ready to take home. He told me that it needed a headlight changed and they would wash and prep the car prior to delivery. I signed and dated 10- 12 papers, that clearly indicated that I was buying the car for a fixed dollar amount, per his request. He then told me the car will be ready the next day by noon or 12:30. I left the dealership and stopped at my bank to transfer enough funds to cover the cost of the car. I came back the next day with my checkbook in hand and ready to take the car home. When I got there, nothing had been done to prep the car. He lied and told me it was because the headlight was not in stock and they had to order the headlight and they were sent the wrong headlight. He assured me they had already re-ordered the correct headlight and would get in touch with me when it was ready. I noticed a large red card in the front window that said "SOLD" and it had my salesman's name on it. An entire week went by and I had not heard back, so I decided to call my salesman. He transferred me to his manager Jason K. I was then told that the car had been sold to someone else. I was appalled. Jason K. told me that they had not heard from me, so they went ahead and sold it to someone else. I told him that the last thing I was told was that I would be contacted to come out and pick up the car once the headlight was replaced. He again said the car was gone and there was nothing he could do. No apology. VERY UNPROFESSIONAL. Stay away from this shady dealership that lies to its customers. The manager even gave me a bad email and call back number. Bad news all around!! More
by tomballmanstl
Employees Worked With
February 21, 2024
I asked about a vehicle , instead they sent me email repeatedly asking me to call them even after I asked them not to . They only stopped when I told them that I bought a car. repeatedly asking me to call them even after I asked them not to . They only stopped when I told them that I bought a car. More
by Matt
February 04, 2024
Dealership service department failed to diagnose engine problems prior to complete engine failure, and refused to honor extended warranty for Rod Bearing Failure, which was clearly and direct result of thi problems prior to complete engine failure, and refused to honor extended warranty for Rod Bearing Failure, which was clearly and direct result of this failure. Kia Customer Care Service would not back this claim since they rely solely on the dealers findings. This is a clear failure to dismiss this claim on Kia's lack of involvement, and the dealers complete negligence of pre-emptive service. Service after sales is not Kia's or Mid Rivers Kia priority. Furthermore this dealership had no General Manager to address these issues with beyond the Service Manager. Very unprofessional establishment. More
by smusil
August 18, 2023
Maysumm is awesome, he was very friendly and helpful in finding the right car for me!! finding the right car for me!! More
by Jsetchfield1010
Employees Worked With
August 18, 2023
You should definitely see Mayssam Bou Diab if you are in the market. He is awesome! the market. He is awesome! More
by Jess Smith
Employees Worked With
August 17, 2023
Mayssum was an experienced salesman listening to all our needs and find us the vehicle fits what we were looking for needs and find us the vehicle fits what we were looking for More
by MB D
Employees Worked With
August 16, 2023
Bought a new 23 Sportage. Vehicle has refused to start 6 times in 6 months. Made an appointment for service. Called in the afternoon after check in car in at 7:45. No answer. Vehicle has refused to start 6 times in 6 months. Made an appointment for service. Called in the afternoon after check in car in at 7:45. No answer. Drove to dealership and talked to service rep. Was informed it would take 24 to 72 hours to run diagnostic. No loaner cars available. 6 days later was told my car was ready. Problem could not be found. Was told I would have to wait for a catastrophic failure to fix issue. Afraid to take it anywhere. So much for KIA service. More
by GZ
Employees Worked With
