I'd been looking for a jeep wrangler for over a month. I came across an internet ad on Napleton Northlake Chrysler/Jeep/RAM website that interested me. I called the dealer to see if the Jeep was still available, and spoke to "Don" who assured me the 2014 Jeep Wrangler Sport VIN#1C4AJWAGOEL281271 was there. We asked him if the picture on the ad was the actual vehicle, because the tire size didn't seem to match the description they had. He said to hold on, he'd go out and LOOK. A few minutes later he came back and said that it had 18" tires. I told him it was a 3 hour drive (one way) from Cape Coral to Palm Beach Gardens. He said no problem, it would be there waiting for us. As we were leaving to drive over, we texted him to say we were on our way. We also texted him again when we arrived. We didn't get any response back either time. A young guy was standing outside the front door as we walked up, and introduced himself as Jason (or Justin) who had only started working there 2 weeks before. We said we were here to see Don. We walked inside with him and he said he'd find him. He returned a few minutes later saying Don was at a Doctorr's appointment, but HE could help us. We showed him the printout of the ad and he told us to wait so he could locate it. After 15 minutes of waiting for him to return, we walked out into the parking lot to find it ourselves. There was only one jeep in the lot and it wasn't the one we were there to buy. Jason came out with a manager (DJ Nicols) who told us the Jeep in the ad was sold earlier that day. We wanted to know why DON didn't tell us that when we had called, or texted us back to save us the long trip!! DJ said he didn't know why but "it's gone...it happens, but we can give you a deal on this other Jeep" (which we were standing next to) and tried to hand us the keys and said "take it for a ride." We wanted to look at it first, and opened the doors to find the interior completely worn and trashed and the carpeting basically thrown in (not original). This was a Jeep that supposedly only had 12,000 miles on it! We asked to see the CarFAx, which had no record of ownership prior to 11,000 miles. The first entry was the AUCTION that Napleton purchased it from. We suspected that it was previously a RENTAL Jeep from one of the Caribbean islands, which we'd been finding often in our search for a low mileage Jeep. We didn't bother taking it for a ride and thanked them for having us drive 6 hours round trip for an obvious BAIT and SWITCH SCAM. We wasted our entire day (and gas) 300 miles round trip for nothing! We would NEVER recommend Napleton Northlake CDJR dealership to anyone interested in buying a car. These people knew all along that the Jeep in the ad wasn't even on the lot and made it sound like it was. Don't trust anything they say, they outright lie to you with no conscience whatsoever. CHRYSLER SHOULD BE ASHAMED TO HAVE THEM AS A DEALER! The following is the email from DMcCain@dealer-care.com after our phone conversation. My name is Don Mccain, and I want to personally thank you for your recent inquiry with Napleton's Northlake Chrysler, Dodge, Jeep, and RAM. Please know I am here to take care of anything you would ever need during the decision process. Although I am your Internet Sales Consultant, I am also your personal concierge assistant for the General Manager. It would be my pleasure to answer any questions you may have at any point. I would like to set an appointment and have you visit our beautiful showroom. Sincerely, Don McCain Business Development Napleton Chrysler, Dodge, Jeep, Ram 3710 Northlake Blvd, Palm Beach Gardens Fl 33403 561- 625-4790, ext 2327 513-476-4989 ***Please don't bother responding to this complaint, Stacey Arnold from Napleton. It IS what it IS and there's nothing you can do to change what already happened.
I Recommend This Dealer:
Jason or Justin, Don McCain
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