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Napleton's Northlake Chrysler Jeep Dodge Ram

3701 Northlake Blvd., Lake Park, Florida 33403
Sales: (561) 625-4780

Makes: Chrysler|Dodge|Jeep|Ram|Service Center
 
Good
79% Recommend

Overall Rating 4.2

80 Lifetime Reviews

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Napleton's Northlake Chrysler Jeep Dodge Ram
80 Lifetime Reviews

Hours: Closed

Napleton's Northlake Chrysler Jeep Dodge Ram Info
Hours
Amenities
About Napleton's Northlake Chrysler Jeep Dodge Ram

About This Dealer | Hours of Operation | Amenities

About Napleton's Northlake Chrysler Jeep Dodge Ram

Sales/Showroom

Monday 9:00 AM - 9:00 PM

Tuesday 9:00 AM - 9:00 PM

Wednesday 9:00 AM - 9:00 PM

Thursday 9:00 AM - 9:00 PM

Friday 9:00 AM - 8:00 PM

Saturday 9:00 AM - 6:00 PM

Sunday 11:00 AM - 6:00 PM

  • After Hours Drop-Off
  • Automated Car Wash
  • Cable TV
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free WiFi
  • Instant Financing
  • Authorized Parts Store
  • Rental Car Service Onsite
  • Shuttle Service
  • Television
  • Vending Machines
80 Dealership Reviews
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marsw
11/28/2014
Reason For Visit
Sales (New)

"The ultimate in Salesmanship"

Luke Pomper was extremely knowledgeable in the sales process. Not only did he delivery the truck to our business for the test drive he took the time to work out all the details. The truck was delivered on time and at a great value. Guys like Luke make you a customer for life! Mariner Marine Grady White Boats Thank you, Bill Mars

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Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Luke Pomper

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floridian
11/23/2014
Reason For Visit
Service

"Nobody cares "

Worst customer service experience in my 55 years. Absolutely horrible. Clayton the Service Manager should be fired for his deplorable attitude. 2005 Chrysler Crossfire that has been serviced there since new and I did not recognize anyone from a previous visit. Left a message to schedule an appointment for routine service and a back window that fell out of the convertible top (apparently a common problem with 2005 Crossfires) at 8:30am, another at 9:30am and then to let them know that I had a blowout on a runflat tire on the Turnpike about Noon. Never a return call. Car was flatbedded into the dealership from 42 miles. No one greeted me and then this man walked up to me and said, "Is that your car?" I acknowledged and he said something about the "expletive deleted" run flat tires that he took off his wife's car and replaced them with regular tires. He just stood there and I realized that he might work there and asked him if he did. He said yes and introduced himself as the service manager. I couldn't believe it! He made no offer to assist me! I told him that I called three times and no one got back to me. He then called Calvin over to help. No apology offered and nothing else said. Calvin did a walk around my car as I explained to him that I wanted an oil change, a headlight bulb replaced, and the rear window addressed. Subsequently, I had a blow out and needed to replace the tire. While at it, get me a price to replace all four. Calvin then said, "You want the tire replaced?" It was like I was talking to a wall as he ignored the other items. I explained to him that I needed the car back by the end of the next day as I was flying to PA and the car had to go back in my garage or remain at the dealership. I also stopped by the service manager's office to remind him that the car needed to be kept inside due to the back window. He assured me it would be. This process took one hour and then was given a ride home by their courtesy van. Got a call about 6pm from Calvin with the price for all four tires and I told him to go ahead and replace them. He told me the tires would be at the dealership by noon so no problem completing the work. I did not hear anything the entire day so I sent several emails and tried to call Calvin. When I called him his voice mail was not set up yet! I also left a message for the service manager. No return calls or emails which were copied to Calvin and the service manager. Calvin called back about 6pm. Oil change and tires done, but not the headlight and no help on the window repair. I was furious! I had to change my flight which cost $538.00 to do so in order to wait for the car to be completed. No sympathy from him, though he did give me his cell to contact him. He called me the next morning to let me know the car was done, except for the window. The courtesy van would be there in an hour. It was two hours. When I went to pick up the car, it was inside and washed. However, the car was wet inside and in the trunk as it had rained and I presumed left outside. The service manager denied this, but the wash attendant confirmed that it had been left outside. I flipped out on the service manager and told him "a little accountability or an apology would go a long way." He told me he apologized to me, but I never heard it. No help on the window either. First time Calvin had ever seen the problem, too. He gave me the name of a "ding" repairman to call. After I got home, I did some research and found an upholstery shop in Palm Beach at the recommendation of a friend. The owner of the upholstery shop, Steve Secrist, of Palm Park Auto Upholstery was incredibly helpful and very familiar with the repair. The Arrigo Chrysler dealership in West Palm Beach had been sending him Crossfires for repair under warranty. Funny how they were aware of it but not Napleton just a few miles away?!? Needless to say the car is scheduled to go there for the repair . . . at my expense. I witnessed numerous customers standing around to be waited upon and two that had less than pleasant interactions with the service manager. I also saw a man that was a former employee coming to pick up his last paycheck "high fiving" and saying goodbye to several employees while acknowledging that "he would never have to deal with that xxxxxx ever again." Gee, I wonder who he was talking about? I should also point out that my car has just 25,000 miles and is not only garage-kept but kept under a cover and meticulously maintained. Didn't matter to them either, as I had to return to have black greasy handprints removed from the interior A-pillar on the driver's side. All-in-all a horrible service experience. I can't believe Chrysler allows this to happen in this day and age with customer service being such a priority among competitors?

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Overall Experience
I Recommend This Dealer: No

Employees dealt with

Clayton and Calvin

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Nance1985
11/16/2014
Reason For Visit
Sales (New)

"Sales experience"

I want to think all the staff at Napleton's north lake Chrysler jeep dodge ram. Everyone was very nice and helpful. I would like to especially thank Donna for all her help. She made this experience one I will never forget. I thought buying a car would be complicated and frustrating, but thanks to her and all her help i am a happy buyer!!! Thank you Donna for answering all my questions and being so friendly and patient. I also want to thank the rest of the staff for being very professional. You guys rock!!!

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I Recommend This Dealer: Yes

Employees dealt with

Donna

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Alipschutz
11/15/2014
Reason For Visit
Sales (Used)

"Great dealership!"

What a friendly dealership. Even the staff that wasn't assisting me greeted me with a smile and asked how they could help me. My sales rep Luke was friendly and helpful in getting me into my 300C. The purchasing experience at this dealership was great, and I'll be back for my next car.

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Customer Service
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Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Luke Pomper

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Yes
rddunlap
11/14/2014
Reason For Visit
Sales (New)

"Purchase experience"

my experience with napleton's was very pleasant and satisfying...my sales consultant, luke Pomper, was very professional, and extremely knowledgable..I would highly recommend Luke and Napeton's to family and associates.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

luke pomper

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lojack1
11/10/2014
Reason For Visit
Sales (New)

"2014 Ram Purchase"

This was the most pleasant truck purchase we could have expected. The entire staff made sure all our questions or concerns were addressed as we progressed through each phase of the purchase. From the Sales Manager to our Salesman Luke to the Finance Manager Sam, each and everyone treated us as if we were the most important customers in the dealership. Their interest in our needs and the professionalism they exhibited sold us. There are other dealerships that could learn something from the Napleton Buying Experience. Our hope now is to encounter the same experience when the time comes for a Service Department visit. The bar has been set rather high.

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Customer Service
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Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

luke and Sam

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MCMCC5
10/15/2014
Reason For Visit
Sales (New)

"Experience with sale"

We are military and were on leave when our van broke down in Palm Beach Gardens, FL. Long story short we decided due to maintenance issues we would go ahead and trade our vehicle in on a new one. Immediately we were greeted nicely and quickly started working with Nick Sheret. Honestly, I always feel like they are out to get our money but this transaction (even though it does take awhile to compete) it went very good. Nick was extremely nice and helpful and treated us like his #1 customers. We are from Fort Stewart, GA and if anyone asks us about a great place to buy a vehicle absolutely this place over and over. We will even travel here again in a heart beat. Thanks again Nick and team for a great experience.

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I Recommend This Dealer: Yes

Employees dealt with

Nick Sheret

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rlev
10/09/2014
Reason For Visit
Sales (New)

"Pleasure to work with"

She made the entire buying experience a pleasure. Very helpful and worked hard to make sure we were happy. Answered all of our questions and we left with a wonderful JEEP.

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I Recommend This Dealer: Yes

Employees dealt with

Sarah Mautz

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1
Dcool14
9/21/2014
Reason For Visit
Sales (Used)

"Customer Services"

Really appreciated the great customers services I've experienced this weekend at Napleton Jeep. Chase Bonds and Andrews Knowles were very helpful and got me into my 2012 cadillac. Thanks a lot guys.

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Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Chase Bonds and Andrew Knowles

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srosenlaw
9/18/2014
Reason For Visit
Sales (Used)

"Worst dealership experience in 35 years"

Words cannot describe the dissatisfaction I experienced. I've owned or leased at least 40 vehicles of all makes and models and never had a worse experience. While at the end of the day my wife and son signed the papers so it's really "shame on us," the things they pulled were the stuff of legend, along the lines of the "good ol' days" where the dealers scammed you for garbage like undercoating, sealant, fabric protectant, etc. On two (2) occasions, they told my wife and son they couldn't give them copies of the paperwork they signed because someone wasn't there. To top it off, my new tag never showed up, they say it was mailed and the only way we can get a duplicate is by dragging ourselves back up to the dealership (not close to our house) and presenting photo i.d. ("for our protection") so they can issue me a duplicate. WORST ..... EXPERIENCE ...... EVER.

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Customer Service
Quality of Work
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Pricing
Overall Experience
I Recommend This Dealer: No

Employees dealt with

Henry Silva, Valerie Yokemick, Atilio Tirillo (sp?), "Sam"

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Yes
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