Words cannot describe the dissatisfaction I experienced. I've owned or leased at least 40 vehicles of all makes and models and never had a worse experience. While at the end of the day my wife and son signed the papers so it's really "shame on us," the things they pulled were the stuff of legend, along the lines of the "good ol' days" where the dealers scammed you for garbage like undercoating, sealant, fabric protectant, etc. On two (2) occasions, they told my wife and son they couldn't give them copies of the paperwork they signed because someone wasn't there. To top it off, my new tag never showed up, they say it was mailed and the only way we can get a duplicate is by dragging ourselves back up to the dealership (not close to our house) and presenting photo i.d. ("for our protection") so they can issue me a duplicate. WORST ..... EXPERIENCE ...... EVER.
Henry Silva, Valerie Yokemick, Atilio Tirillo (sp?), "Sam"
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