Napleton's Northwestern Chrysler Jeep Dodge Ram

Napleton's Northwestern Chrysler Jeep Dodge Ram
5950 N Western Ave
Chicago, Illinois 60659
(773) 334-3400

Manufacturers: Chrysler, Dodge, Jeep, Ram


Most Reviewed Employees
Suzy Reingold Suzy Reingold
Sales Consultant
Christopher Squillo Christopher Squillo
Finance Manager
Sheldon Joy Sheldon Joy
Sales Consultant
Robert Crane Robert Crane
GM/President
Sara Abraham Sara Abraham
Service Manager
Ron Saunoris Ron Saunoris
Sales Consultant
Mike Jesic Mike Jesic
Sales Consultant
Juliet Ibraham Juliet Ibraham
Customer Relations and Fleet Coordinator
Maria Speciale Maria Speciale
Sales Consulant
Bruce Martindale Bruce Martindale
Service Advisor
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Automated Car Wash
Cable TV
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free Loaner Cars
Free WiFi
Instant Financing
Laptop Computers
Parts Store
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 10:00 AM - 9:00 PM

Tuesday: 10:00 AM - 9:00 PM

Wednesday: 10:00 AM - 7:00 PM

Thursday: 10:00 AM - 9:00 PM

Friday: 10:00 AM - 7:00 PM

Saturday: 10:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 6:30 PM

Tuesday: 7:30 AM - 6:30 PM

Wednesday: 7:30 AM - 6:30 PM

Thursday: 7:30 AM - 6:30 PM

Friday: 7:30 AM - 6:30 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 6:30 PM

Tuesday: 7:30 AM - 6:30 PM

Wednesday: 7:30 AM - 6:30 PM

Thursday: 7:30 AM - 6:30 PM

Friday: 7:30 AM - 6:30 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.7/5
54 Reviews
Napleton's Northwestern Chrysler Jeep Dodge Ram

Overall Score: 5 Star Rating4.7



About Napleton's Northwestern Chrysler Jeep Dodge Ram
Certified: Napleton's Northwestern Chrysler Jeep Dodge Ram
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Napleton's Northwestern Chrysler Jeep Dodge Ram has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



good work
5/4/2012 11:06:37 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Crane

My Review of Napleton's Northwestern Chrysler Jeep Dodge Ram:
I recently brought my vehicle in for service and some incidental damage occurred while it was being serviced. I brought it to the attention of Rob Crane and he immediately agreed to make it right, and did so. This is the second vehicle I have purchased from Napleton and I will certainly be back. Rob's customer friendly approach and business integrity is unmatched. This is a dealer that stands behind their product 100%. I urge anyone who is in the market for a vehicle to patronize Napleton.

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Scottcronin
4/23/2012 5:09:31 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Jesic, Maria Speciale, Christopher Squillo

My Review of Napleton's Northwestern Chrysler Jeep Dodge Ram:
We purchased a used Durango from Maria / Mike. I worked initially with Maria on the phone and she was upfront with me on the value of my trade-in. She promised me she would get me the highest value for it she could, and when we arrived and they looked it over, and they met my price. The Durango is just as promised and our experience was worth the trip into Chicago.

Chris in the Finance dep't was great in explaining all the details of the warranty package and the title paperwork.

I would tell anyone to contact the gang above when considering a purchase. The price was right and the service, although they are SUPER busy, was excellent. I certainly see why they have so many out-of town customers.

Scott & Kim

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KNezwek
4/12/2012 6:47:09 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sheldon Joy, Christopher Squillo

My Review of Napleton's Northwestern Chrysler Jeep Dodge Ram:
The only thing I regret about buying a car from Sheldon is that I did not do it sooner. I wasted about a week of trying to find the best lowest price and getting the absolute best offer from many dealerships only to go in to each of them and learn that was not the case. I encountered rude pushy and misleading sales people everywhere else EXCEPT AT NAPLETONS.
I actually physically went into the dealership on a few seperate occasions and told Sheldon that I had a better offer. Each time he told me to go check it out he would be there for me when I found out, the other was lying to me. This happened twice, and after the last time of being mislead by another dealership, I called Sheldon and said I would be in to buy from him the next day. When I arrived, we quickly went over numbers, (it didnt take long because he stuck by his word and the price was what he told me all along). Where I was most suprised was he was more than able to help me get a lower interest rate than I thought I would be able to get. I STRONGLY URGE anyone to trust these guys and let them try to work something out for you with financing, the misconception of dealerships trying to rip you off with their financing simply is not true here. If Sheldon would not have been confident and true to his word through this whole process I most likely would have said no to requesting financing information.

At no time was I feeling like I was being had, or that they were trying to rip me off. Sheldon took a straight forward honest approach in selling me the car and simply asked for the business. I am sure if I would have kept heckling with other dealerships, I probably could have found a car a tad cheaper than what I payed. but walking out of there, I felt like I was the one who got the great deal.

I realize that dealerships are in the business of making people feel comfortable in the buying process, and if you want that, GO HERE. They did just that, and they did it masterfully.

When Sheldon and I worked out the numbers and had everything done, I then worked with Chris the finance manager to finalize things. Just as Sheldon was, Chris maintained the utmost level of professionalism and sincerity in helping me out.

I am in sales and I understand that in a sales process for almost anything, especially something like a car, you dont buy the car, you buy the salesman, and working with Sheldon and Chris confirmed the fact that I got the best deal that I possibly could.

If you are reading this, PLEASE do yourself a favor, save your time and energy, and buy from this dealership. Going to other ones will only confuse you and cause a lot of back and forth hassle that you just dont need.

I bought my car a little over 24 hours ago and I have already referred this dealership to two people.

People like Chris and Sheldon are why this dealership is so successful.

Thank you gentleman. I can assure you that you have a customer for life.

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mlehet
4/9/2012 1:05:36 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Suzy Reingold

My Review of Napleton's Northwestern Chrysler Jeep Dodge Ram:
Had been shopping around for a while for a new car and stopped in on a Saturday afternoon to test drive a Dodge Journey.

I worked with Suzy Reingold, who provided a great road test on the car and took the time to show me many of the features that made the car a great buy.

Although I was at the Dealership by myself, I wasn't able to "make the decision" by myself, to which Suzy suggested we do a drive by to show my partner. He loved it, I loved it and before I knew it, I was driving out of the dealership in a brand new car.

The entire transaction was simple and easy, there was no "number games" going on with the prices. We discussed a few things and signed on the dotted line.

I've had the car back at the dealership to add some extra options and they were more than helpful - even providing a loaner car so I could make it to work on time. Everyone in the Sales & Service departments have been more than helpful.

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rsk13
4/3/2012 12:46:04 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Maria Speciale, Christopher Squillo

My Review of Napleton's Northwestern Chrysler Jeep Dodge Ram:
We recently purchased a 2010 Dodge Grand Caravan SXT from Napleton's Northwestern. They gave us an outstanding price and great financing that could not be matched anywhere else in the area. Maria was great to work with and she worked within our budget. We were in a time crunch on the day of the purchase and she was extra accommodating. Everyone at the dealership was friendly and said hello. Also, Chris, the finance manager, was very nice to work with. We would recommend Napleton's Northwestern to anyone looking for a great deal and a nice "pressure-free" environment.

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tramsden
3/30/2012 3:13:42 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Crane, Sheldon Joy, Christopher Squillo

My Review of Napleton's Northwestern Chrysler Jeep Dodge Ram:
I gave the ratings I did because the entire staff was very friendly, and actually gave me the feeling that this sale was not the end of the relationship. They would be there for me (and more importantly my car) should issues arise.

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afmcdowell
3/19/2012 10:26:01 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Sheldon Joy, Ron Saunoris

My Review of Napleton's Northwestern Chrysler Jeep Dodge Ram:
I searched for a vehicle on line for over a year and was not happy with the things I was looking at or looking for. I found and 2010 Dodge Caravan on line and, I promise, before I could finish entering my information my line was ringing. I spoke with Mr Joy and he was very polite and p[orf3essional therefore I set up an appointment to come the following day and see the vehicle. I was taken aback when I got to the dealership by the customer service I received bother from Mr. Joy and also from Ron. Now about Mr. Saunoris, he was joyful funny and very thorough in his knowledge of the car, all the features as well as the warranty available for the vehicle. I give hats off to the staff of Napleton and I will recommend them to anyone looking to by a hassle free vehicle.

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hlevey
2/10/2012 11:07:40 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Suzy Reingold

My Review of Napleton's Northwestern Chrysler Jeep Dodge Ram:
This is my 3rd vehicle with Napleton and Suzy has always taken the best care of us with pricing,financing and delivery of each one. The personal service is top notch and the service department is impeccable! They pick up my car for service and leave a loaner car and return my car cleaned! I won't use any other automotive group than this one. They are truly the best.

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Momlady
2/9/2012 12:47:46 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Boland

My Review of Napleton's Northwestern Chrysler Jeep Dodge Ram:
After looking at cars, finding two different ones that were sold before I could move on them, the right car was found out of state. The salesman, John, went to pick up the car, bringing it back to the Chicago are for me. Overall, a very pleasant experience, I highly recommend Napleton's.

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jmunoz72
2/8/2012 10:08:54 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Suzy Reingold, Christopher Squillo

My Review of Napleton's Northwestern Chrysler Jeep Dodge Ram:
I felt that the service that was provided to me was excellent. They covered everything that I might have a question or concern about later. Suzy made me feel part of every step and explained things to me when I wasnt to sure about. I didnt feel rushed they took their time and made sure I knew every step being taken. Once I walked in the door I felt a comfortable atmosphere. Suzy Reingold and Christopher Squillo were very helpful and I hope to do business with them again soon.

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