Reason for Visit: Sales (Used)
I recommend this dealer: Yes
My Review of Napleton's Park Ridg:
ON 2/20/2010 WE WENT TO NAPLETONS PARK RIDGE LINCOLN MERCURY. WE WERE LIED TO, PRESSURED AND SOLD A CAR WITH A SALVAGE TITLE. THIS IS ILLEGAL IN ILLINOIS. THIS DID NOT STOP NAPLETON. IT WAS A VERITABLE DEATH TRAP THAT THEY SOLD AS A "LIKE NEW" CAR.
They advertised a 2000 Mercury Mountaineer with 63,000 miles that was "extra nice inside and out".The owner himself, Bill Napleton, the used car manager Joe Parks, the salesman Bruno Maca, and the business manager Benjamin Trush were involved with the sale of this car that turned out to have a SALVAGE title.
The Ilinois Secretary of State Police Division in Villa Park, Il, has confirmed this, and that is illegal in Illinois. Besides selling us a car with a Salvage Title, and advertising it as a great car with a clean CARFAX, they lied about the extended warranty. This was for my daughter who had to get back on the road with over 2,500 miles to drive for her job. The liars and cheats at Napletons Park Ridge Lincoln Mercury were made well aware of the need for a safe, well running car that had to be put on the road the next day.
The 2000 Mountaineer they sold us, hiding and witholding the Salvage Title from us, was a death trap. It had bad steering, bad brakes, transmission and electrical problems. There were lights not working, NO HEATER, and the tires, on a 4WD were different sizes. That can destroy a 4WD.
We were not given a chance to test drive it since the dealer was putting a new steering assembly in it until just after closing. All the while, the entire Saturday, WHILE WE WAITED FOR THE "ONLY" REPAIR IT NEEDED, Joe Parks was pressuring us to buy a more expensive car. We only wanted to spend $5000 tops, not the $11,000 to $15,000 Parks wanted to get us to spend.
When we finally got into it, the car was running outside and the dealership lights were being turned off. Joe Parks, Bruno Maca and Benjamin Trush are REEAL smooth. They got me to pay without a test drive....although looking back, I can see where they may have stalled bringing the car out of the shop on purpose. BIG MISTAKE...I KNOW. AND, I HAD NOT THOUGHT TO CHECK THE COMPLAINTS ON THESE DEALERSHIPS. WISH I HAD. LORD, I WISH I HAD RESEARCHED HOW BAD THE NAPLETON DEALERSHIPS ARE TURNING OUT TO BE.
Benjamin Trush made an extensive effort of stressing how the extended warranty would cover anything that might breakdown on my daughters 2,500 mile trip, up into and through the Rockies on her way to the west coast. THE LIAR! THE WARRANTY HAS A 30 DAY HOLDING PERIOD AND SINCE THE CAR HAD A SALVAGE TITLE....NOTHING WOULD BE COVERED EVER. TRUSH KNEW THIS! LATER HE SAID "THE RULES HAD JUST RECENTLY BEEN CHANGED" BULL SHIT!
As for the Mountaineer and the Carfax, well, they had claimed repeatedly that it had a clear Carfax, but never did produce it. We pulled one ourselves once we got it home, and learned that had been reported as "extensive damage", a salvaged wreck. They never did produce the Carfax, even though we asked a dozen times and I can easily understand that now. I should have seen the warnings...seen the red flags!
On Monday 2/22/2010, we brought the car back and asked for a refund. I confronted them with the fact that I knew the car had a salvage title, a fact confirmed by the Illinois Secretary Of State Police Division, and indicated I wanted an immediate and full refund. If not, I would sue for a refund. That got me threatened by Joe Parks, then callous indifference from Joe Parks. He bantered about Napleton having a whole staff of lawyers who do nothing but bury people trying to sue the dealerships. Never-the-less, Parks then agreed to take back the car, but only for a different car and he still adamantly refused to make a refund. Rather than wait 2-3 years for a court award we agreed to take a different car applying the first monies to the second car. Joe Parks and Benjamin Trush agreed to a price of $9990 for the second car and a price of $1400 for the warranty. They also agreed to NOT CHARGE a second doc fee or a second transfer fee since the ILLEGAL IN ILLINOIS sale of a salvage titled car was their responsibility.
MAKING THE MISTAKE OF THINKING THEY WOULD HONOR THE PRICES THEY QUOTED ME, I HAD MY DAUGHTER AND HER FIANCE GO IN TO BUY THE SECOND CAR WITHOUT ME, ONLY TO GET MANIPULATED AND GET PRESSURED INTO PAYING $10,500 FOR THE SECOND CAR PLUS $1800 FOR THE WARRANTY. THEY ALSO HAD THE AUDACITY AND THE DISHONESTY TO CHARGE THE FEES A SECOND TIME.
Efforts to reach the owner BILL NAPLETON are fruitless. The entire staff and the experience is the worst I have ever had. I am 63 and have bought about 20 cars and vans over the years. Napleton is the worst experience I have ever had. I WILL NEVER GO NEAR A NAPLETON DELERSHIP AGAIN
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