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Napleton's River Oaks Chrysler Jeep Dodge

4.1

58 Lifetime Reviews

17225 Torrence Ave, Lansing, Illinois 60438
Call (877) 274-2974

Top Reviewed Employees

Moe Muhsen, General Sales Manager, Napleton's River Oaks Chrysler Jeep Dodge

Moe Muhsen

General Sales Manager
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ray Czarnik, General Manager, Napleton's River Oaks Chrysler Jeep Dodge

Ray Czarnik

General Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Alison Bogdan, Rep Mgt, Napleton's River Oaks Chrysler Jeep Dodge

Alison Bogdan

Rep Mgt
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Aloson Boggdan, Administration, Napleton's River Oaks Chrysler Jeep Dodge

Aloson Boggdan

Administration
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

May 25, 2017

"Not good"

- Michael johnson

The service manager James seen I had a bad report he beg me to write a good review and the next time I need something he would assist me ,I brought 2017 jeepwrangler and was trying to buy a Soft top for it he never return my phone calls he never got back with me .this dealership is only nice when buying the car after you buy it they treat you like xxxx it is ashame that I have to go to hawk dealership to buy something i should be able to go back were I brought the car from

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Employees Worked With

James benck

April 28, 2017

"Customer service is horrible and they treat women like..."

- mycar123

Horrible services department! Called and asked if they could change my break pads on my car and was told yes. Brought my car in several hours went past before they told me they had to order parts and they were now working. I said fine can I get a shuttle to go and get something to eat. The young man shook his head no and shrugged his shoulders mouthing I can't. I walked to get a snack from a store down the street. I then had my first call at about 445pm stating that I need rotors as well should they go ahead with the work. Well I needed to have my car safe and driving so yes do the work. A few more hours went pass and now I have a service guy saying well we are working hard to fix your car I just found out that you've been here all day. Next at 730pm he is telling me I am here to give you a loaner. Confused where is my car? Well we ordered the wrong parts! Upset talked with the GM before leaving. Next day no phone calls or anything checked on my care twice, finally at 530 they called to say your car is ready. Get there and all my brake lights are on and won't go off. Gm comes out and says I want to make sure we fix it right so your going home in the loaner. 3rd day I called again to check on my car and was told we are working to find the problem. Later a call came in stating they have found the problem parts won't be in until the 4th day. We will call you then. They called when they received the part and once my care was fixed. However the damage had been done because of the horrible customer services on day 1 and 2. With the fact that staff lied and said they were communicating with me. Never in my 22 plus years of driving have I experience service like this. I believe they treat their women customers like crap and are not honest on top of that.

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Employees Worked With

Jamie and Moe

April 27, 2017

"Come shop with Tony at Napleton!"

- Jasmine

My experience at napleton was phenomenal! I highly recommend anyone looking to purchase a car to come visit salesmen Tony Smith and Eric in finance! I came in to buy a used 2015 and left with a brand NEW 2017 AWESOME :) Tony took my wants and needs in consideration and did not stop until they was met! I am truly thankful and appreciate you both to the fullest!

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Employees Worked With

Tony Smith, Eric

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