I think this dealer ship was a very friendly experience, my fiance brought my 2011 kia in for service and came home with this 2014 dark red loaner kia and i loved everything about it except the color, i talk with Ode and told him exactly what I wanted and he guaranteed me that he would have it when I arrived. The process wasn't long at all and I would gladly recommend this dealer to family and friends.

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I've bought from many dealerships before and I've never got everything done in less than six hours before, which left me with practically a whole day to enjoy my new vehicle. Odeh was kind, friendly, patient, and very cooperative through out the entire experience. I felt like I was working with a friend instead of a salesperson helping me to make a decision that I would be comfortable with. And he surprised me by choosing a vehicle which I might not have chosen for myself but I'm truly glad he picked for me, because I love the car it's great on gas, stylist and it fits my personality and everyone who's seen me in it says the same thing to me without me even saying how much I like it. Needless to say that if and when it comes time to trade up I will be returning to Napleton River Oaks Kia, and hopefully Odeh will still be there to assist me again.

A Very Satisfied Customer
Roxanne R.Cage

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I had a very poor experience at this dealership. I felt my time was not respected. They asked for my dad's SS# before they even offered him a test drive. (my response was you need that for a test drive!) I asked about features on the car i.e. EVO Sales Guy Response: Oh that is just some sales/marketing something. We waited for and extended period of time for them to locate the color type my dad wanted since it was not on the lot. (Ok understandable if you are trying to get verbal confirmation) Then I asked for what is equivalent to a quote, a paper stating what car type and options with a price breakdown out the door. Which should have been standard fare since we went in as a Costco customer. After waiting another extended period of time more than 45 min. We get up to leave and he prints out a paper with numbers on it but it does not state what car, color, or options we would be getting for that price. Disgusted we left then the sales me runs out saying they need a deposit to get the car to there location. WHAT?

When I get in the car I promptly call Joe Rizza KIA which we ultimately did business with the next day. They to had to go find the car but the process and the price was much better.

I called back to Frank because initially my dad wanted to give them another chance. (I think the sales kid reminded him of my little brother). But Dad admitted later that he was so irritated with the experience he had found it difficult to sleep that night and had a MUCH better experience at Joe Rizza Kia. Frank apologized said he would try to repair the relationship and get us the car. He also promised to send the information I requested by email. (That never happened). He instead called my Dad (in an effort to not deal with me apparently) and tried to strike a "deal" over the phone still NOT in writing. Credibility is HOT to... at this point in my eyes. While FRANK is wheeling and dealing in a very car salesman style with my dad over the phone I get a call back from Joe Rizza KIA with a better price and better service. Thank GOD for competition and free market. We got the car that evening but NOT from FRANK or Napleton's River Oaks Kia. BUT we are very satisfied Joe Rizza Kia customers.

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Purchased a new 2013 Hyundai Elantra and worked with Odeh M. Odeh. He is great! Very friendly, knowledgeable and answered all questions. Definitely recommend purchasing your next car from this dealership and ask for Odeh to help you with your sale!!

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All around great service and help to purchase my brand new car loved it more then where I purchased my other car where they gave me nothing but short answers there but here with Odeh M. Odeh they pretty much nailed every answer to my questions !!!

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I have bought several cars for Frank, it has been a wonderful, friendly experiance every time. I love this dealership; hopefully i will be returning very soon for a 2014 Sorento Limited AWD

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I recently purchased a new Hyundai Elantra from Napleton Hyundai online. The process was simple and very straightforward. Napleton Hyundai gave me the best quote for the vehicle from all other dealers. I am extremely pleased with the service I received from the entire sales team at Napleton Hyundai especially Ed Napleton III himself!!!!. I will definitely be doing business with them again.

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I highly reccomend Napleton's River Oaks dealership if you are in the market for buying a new or used vehicle. The staff is friendly and courteous. I upgraded from a 2011 Rio to a 2013 Fourte and Odeh M. Odeh was the best car salesman you could ever ask for. Odeh and Ziggy Grawbowski are the best. Their motto should be we aim to please, because thats exactly what they did for me.

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I CAN HIGHLY RECOMMEND THE SALES TEAM I WORKED WITH AT NAPLETON'S RIVER OAKS KIA IN CALUMET CITY. I AM NOW A PROUD OWNER OF A KIA SOUL IN MY CHOICE OF COLOR AND MORE GIZMOS ON IT THEN I EVEN IMAGED HAVING. EVEN HAS A SUN ROOF!!!! THE PROFESSIONAL TEAM OF FRANK ODEH AND ODEH ODEH FROM THE SALES STAFF AND KEN MONTIJO FROM FINANCE WORKED WITH ME WITH GREAT CARE, CHARM AND HUMOR TO MAKE THIS DEAL HAPPEN. ANSWERED EVER QUESTION TO MY SATISFACTION. EVEN HAD ME MEET THE GENERAL MANAGER ZIGGY GRABOWSKI WHO TOOK TIME OUT OF WHAT WAS A VERY BUSY SALES FLOOR TO TALK TO ME. ALL IN ALL IT WAS A VERY PLEASANT CAR BUYING EXPERIENCE. IF YOU NEED TO MAKE A CAR PURCHASE I CAN EASILY RECOMMEND THIS DEALERSHIP AND ANY OTHER NAPLETON GROUP ONE AS WELL.

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Sales representatives went out of their way to get us the vehicle we wanted and got us a the great price on the monthly payments.

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