National Car Sales

National Car Sales
7111 West Washington Street
Indianapolis, Indiana 46241
(866) 658-4283

Manufacturer: Used Car Dealer

NationalCarSales
Need a New Car?

Dealership Amenities
Over 300 vehicles available
Free vehicle history reports
Full Service Department
Rental cars available
Body Shop
Inventory updated daily
All prices posted
After Hours Drop-Off
Customer Lounge Area
Drive-In Service
Free Coffee
Rental Car Service Onsite
Shuttle Service
Television

Hours of Operation
Sales/Showroom

Monday: 8:00 PM - 9:00 AM

Tuesday: 8:00 PM - 9:00 AM

Wednesday: 8:00 PM - 9:00 AM

Thursday: 8:00 PM - 9:00 AM

Friday: 6:00 PM - 9:00 AM

Saturday: 6:00 PM - 9:00 AM

Sunday: Closed



Twenty-Four Month Rating: 4.8/5

168 Reviews

Overall Score: 5 Star Rating4.8





About National Car Sales
Certified: National Car Sales
This dealership is a DealerRater.com Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, National Car Sales has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater.com Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconcilation period has ended.


This dealership is available to supply quotes for used vehicle inquiries.

About National Car Sales
National Car Sales has been in business for over 30 years. We started as a family-owned business and continue to operate that way. We sit on 15 acres on the westside of Indianapolis, Indiana. We are the largest Independent Used Car Dealer in Indiana and was recently ranked 16th in the nation. We are also the 2nd largest franchisee in the National/Alamo Car Rental chain in the U.S. Our 30+ Rental locations are spread throughout 9 states employing over 500 people and our Rental fleet consists of more than 3000 units. Our Retail lot has more than 300 cars, trucks, vans and SUVs in stock and we specialize in 1-5 year old vehicles. The bulk of our vehicles are off-lease and factory program units as well as retired from our own Rental fleet. Some more
of the older units that we sell on eBay and as-is are recent trade-ins.

We have built our business on customer satisfaction. Most of our clients are repeat customers that buy from us again and refer their friends and family to us. We will always strive to provide you with a hassle-free experience. Thank you for considering National Car Sales.
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Jshields04
11/6/2009 12:03:58 PM


Overall Rating: 5

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Kim Stribling

My Review of National Car Sales:
Dealership was clean and inviting. Everyone was very friendly with a warm welcome. Kim was knowledgeable about the vehicle we were interested in looking at and driving. Easy to deal with with no high pressure sales pitch. Paperwork process went very smoothly. And yes I would recommend this dealership.

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cookiedough1246
11/1/2009 6:06:51 PM


Overall Rating: 3.8

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: John Drake

My Review of National Car Sales:
This is the 8th vehicle we have purchased from National Car Sales. That in itself should say something. John Drake has been our salesman for the last 4 vehicles. John always works hard to find you the vehicle you are looking for. He was diligent in calling us for over a year as we had to put off this last purchase due to the economy. I would recommend John Drake to anyone. However, this last car buying experience may be our last at National Car Sales. There was a lot of difficulty with financing which I understand is not all their fault. I felt they could have been a little more up front with us. We did not get a good rate at all. In addition, signing the financing papers was a nightmare. We had to visit the dealership 3 times to redo the paperwork. The finance manager was not available at the time he had told us so we had to wait 45 minutes which caused me to miss work. I would definitely seek out my own financing plan before visiting this dealership again.

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Response from: National Car Sales
Added: 11/2/2009 1:30:44 PM
We can understand why you were upset for the many vists and do appologize. We had some issues with the bank and their lending guidelines that required us to redo the contract. Then, we had software issues and ended up hand writing the contract. It was a comedy of errors that was not so comical! Thanks for your understanding.
Steve Howard
Vice President of Sales

c.coreyebert
10/26/2009 9:17:59 PM


Overall Rating: 5

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: John Hiatt, Trent Johnson

My Review of National Car Sales:
National Car Sales was an awesome place to go through my first car purchase. They had very competitive prices on wonderful vehicles. They had the features and options of a large dealership with the small, personal experience of a small dealership. Both Trent and John were helpful in all situations that arose, and worked very hard to get me into the vehicle I wanted, for a price I could afford. I would highly recommend National Car Sales in the future.

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thohman
10/6/2009 9:01:40 PM


Overall Rating: 4.8

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Brown

My Review of National Car Sales:
Salesmen are very low pressure. They are very friendly and answer questions. Any data they have on the repair history of the car is available for review. I have bought several cars there, and had a problem with one of them. The check engine light came on immediately after leaving the dealer. Even though it took several trips to figure out what was causing it, they stuck to it and corrected it at no cost.

I have compared prices at this location and other used car dealers. They are always at least competitive and usually much lower.

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LindsayRoberson
9/9/2009 8:18:39 PM


Overall Rating: 5

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Kim Stribling

My Review of National Car Sales:
Everyone at National Car Sales was very friendly and answered all our questions! We had been looking for a used vehicle for several weeks and were very frustrated with the process. Kim was great to work with and made it very easy for us to find the right car for us! We will definitely go back when we get ready to purchase another vehicle!

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swalters
9/7/2009 8:19:58 PM


Overall Rating: 4.8

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Kim Stribling

My Review of National Car Sales:
Kim was very helpful with our new used car purchase. She helped us with allowing us to drive several cars. Kim was very good at answering any questions we had. All of the sales staff were also helpful with anything we needed. I would suggest to any of my friends to look at National.

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coolcol
9/2/2009 10:34:30 AM


Overall Rating: 5

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Drake

My Review of National Car Sales:
I bought a Nitro over the internet and am from out of state. Therefore everything had to be settled before I got there. Also an accurate description of the vehicle was critical. All this happened. They did work with me regarding my credit union's requirments.I thank John and all the people at National.

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meganannfetter
8/20/2009 4:48:59 PM


Overall Rating: 5

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Kim Stribling

My Review of National Car Sales:
We needed a car because our previous one was totaled in a flood. We weren't sure where we were going to get one or if we even could because we didn't have much money. We saw some reviews of National Car Sales online and thought we would go and check it out. When we were there, the staff didn't pressure us to buy anything and they were very helpful when we told them of our situation. They helped us to find a vehicle that fit both our budget and our desire for a good vehicle. They even let our son play around while we talked about financing and things and didn't get mad when he ran around. That was one of the best parts because so often people do not know how to deal with doing business and having busy children around. Overall, I think that they did a great job and helped us to quickly find what we needed.

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dshelmick
8/15/2009 10:36:39 AM


Overall Rating: 5

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Bill and Bob, Odie

My Review of National Car Sales:
we have purchased several vehicles from National Car Sales. We have always been very pleased with all the staff. we have dealt not only with the sales dept. but the service dept and body repair shop. Odie in repair and Bill in service are the best and treat you like friends. we always recommend National to anyone needing a new vehicle or repairs. Keep up the good work

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jandry@mac.com
8/13/2009 4:16:16 PM


Overall Rating: 5

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Trent Johnson, Danny Marlow

My Review of National Car Sales:
Let me take vehicle home to drive. I was able to walk the lot and look over all the vehicles by myself. Danny let me drive several different vehicles. Danny printed out a vehicle report to show the history of the vehicle. Came in on his day off missing part of an Indianapolis Indians Game to meet up with his family later in order to insure the finalizing paper work on the deal. Finance manager very friendly and helpful! Many options on warranty and services available over many other dealers. This is my second vehicle from National Car Sales!

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