Reason for Visit: Service
I recommend this dealer: No
My Review of Neftin:
Beware of the Neftin Westlake service department.
I will try not to make this long, however, I would be doing a disservice to VW owners by not sharing my horrible experience at Neftin.
I bought my 04 Passat from Neftin after trading in my 98 Passat. I was planning on Leasing a 08 Passat from Neftin at the end of my Lease last month.
Just weeks before i was to turn it in, the Stop Engine Immediately light came on and shortly after, the car started grinding and rattling. I brought the car over to Neftin and they wanted over $500 just to diagnose the problem. I was pretty frantic since i was turning in the car for the end of the lease. I asked them if these engines had issues and i was told they would run forever. After i gave permission to have them drop the oil pan, I started to research the problem. Neftin came back and said sludge had messed up the bottom part of the engine (crank shaft) and worked it's way to the top part of the engine, and that I needed a new engine ($7.5K)
Well, the rest is history.... I found all of the posts about the sludge problems, extended warranty, and all that had tried to fight and lost.
I called Jayson at Neftin and asked about the problems, and the warranty. He said there was no extended warranty. After I called him on it, he said there was an extended warranty but my VIN number was out of the covered range. TOTAL BLATANT LIES
I then called VW of America and was told that my car would be covered if i had all of the service receipts since it was an 04. The VIN number had nothing to do with the warranty range. The next day, Jayson called me and told me that i had to come and pick up my car and pay the $500+ bill.
I told them that i had an open complaint the VW and would not pick up the car until it was settled. I was then put on the phone with the Service Manager and he proceeded to yell and strong arm me by telling me that I was a lair, that I did not have my service receipts, and that he owned my car until i paid up and picked it up.
So I turned in 14 receipts and my claim was promptly denied. I paid the money to get my car out and brought it to another mechanic.
My mechanic pulled pulled the engine and checked for sludge damage.
Guess what! No sludge in the oil pan, no bad crank. In fact, the oil pan had not been removed at all. The factory sealant was still there and there was no pan gasket (which i paid for as part of the VW service). The problem was with the top end of the engine.
Needless to say, I am still out thousands of dollars, but i am filing charges against Neftin next week.
It is complete BS that they treat their clients like that. I was an 8 year Passat owner and was ready to go into another Passat release.
From this experience, i will never own a Passat again, and I would certainly never recommend Nefitn to anyone.
So it is great that Neftin is supporting the VW community, however when you need them, be assured that they will just try to screw you!!
The shame is, i really liked the new Passat. So now Audi has my business and I have a new A4.
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