On 05/03/13, I went into Nelson Mazda to look at a $5000 car. I was quite skeptic as 1) I am female (so I brought along my brother), 2) previous interaction with others in sales came across pushy, 3) my credit history. Well, all I can say is that Nelson Mazda was the COMPLETE opposite! I called first and spoke with Al (thank you by the way) who said to come on it regardless of what I thought may hinder me...so I did. I had every intention of getting no more than a 2000 Honda Accord for $5000 seen on their website, and no one was going to talk me out of that (so I thought). I had previously prepared myself for what I thought (with no history of financing and cars) I could get. Well, after my extremely astonishing service I walked out of there with a 2010 Toyota!!! Nelson Mazda employees are one of a kind (Tom/Manuel/Chris??)!!! Thank you for taking a chance because now they are stuck with me FOR LIFE!!! Their service is so amazing, my brother who is also in sales (like seriously can sell YOU your own bath water) traded his car and purchased a BMW. Words cannot explain the experience so I will just recommend that you go; try them and see what they can do vs guess. After all, they are the experts!!!

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going into this process i did not think that i would be able to get a car because of my credit. tom and kyle mountsier made it very easy and they worked very hard to ge met in a car that was affordable and reliable they did everything they could to work with me and my circumstances tom even brought the care to my house because i didnt have a way to get to the dealership in my opion he and kyle went out of their way to help me they went beyond what was expected i will never forget them for how they helped me and i will tell everyone i know about them it was the best experience i have rver had purchasinh anything

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I am hugh on a companies ability to give exalent costomer servise. When it came to buying my second mazda I went back to Nelson Mazda hickory hollow because they gave what I think is Great costomer service not to mention a really fair deal on my trade and a fair deal on my new car. David my sales man had helped me buy a mazda 5 in the past, and worked hard to help me buy the replacement for the 5, the new cx5. Were we to buy a new mazda agian, I would buy form Neslon Mazda Hickery Hollow and from David Rashaad.

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I have all in all purchased 5 vehicles - all new - from different dealerships throughout Tennessee, and this experience at Nelson Mazda at Hickory Hollow was by far way above and beyond what I have experienced at any other dealership. My car buying experience began while looking online at Nelson Mazda's web page. I submitted a credit application online and also requested an e-quote for the vehicle that I wanted...the next morning I received a call from David Rashaad needing a little bit more information and asking if I would like to come in and get my trade-in valued and get into a new car. At first, I dreaded this experience because of the past experiences that I had had at other dealerships. I am currently sick with the flu and knew that I did not want to spend a lot of time at a dealership haggling with pricing, getting my car evaluated, etc...I needed to be at home getting better. I reluctantly got ready and went into the dealership. I was immediately greeted at the door and told them that I had been talking with David. David came out to the showroom and greeted me and my partner with a warm smile and friendly handshake. I told him that I really didn't want to spend a lot of time there because I wasn't feeling well and he told me that he would get me in and out of there as soon as he could. My trade-in was evaluated and not only did they pay off the loan that I had on it...they gave me more to use as a down payment - which is something that I did not expect. I test-drove a car and decided on it...and that's when the "behind-the-scenes" experience happened. The first deal that they brought to me was out of my price range and I would not have been able to make those payments. The second deal was a lot better! The whole experience took about 3 hours, and was painless. David and the finance manager worked with me on getting me into a car that I both liked and could afford. I have some credit problems and was amazed that they were able to get me the deal that they were able to get me! After I accepted the deal that they gave me it only took about 20 minutes to get all of the paperwork signed and get everything done. This was definitely a GREAT EXPERIENCE, and I am extremely thankful that the employees that I dealt with were compassionate about my situation and did not pressure me into buying...I felt that my partner and I were the ones that made the decision to buy - not them. I highly recommend this dealership for their professionalism...and I will definitely return to them to get another vehicle! Thank you so much David for making this car-buying experience a pleasant one - very professional!!!

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I just bought a 2012 Mazda 3 at Nelson Mazda, and I am pleased to recommend this dealership. I received excellent treatment in terms of customer service, and their price was outstanding.

I am the kind of guy that does a lot of research before I purchase a new car, and Nelson Mazda's price exceeded my expectations. They were very fair on the price they gave me for my trade-in (a 2007 Mazda 3), and they worked hard to get me the best deal possible on financing.

If you are looking for a Mazda or a good used car in the Nashville area, do yourself a favor and stop in at Nelson Mazda Hickory Hollow.

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Rusty and Al worked very hard to get me the price I wanted on the mustang I was buying. They kept working on the deal until they got me the price I wanted. They made the whole process enjoyable. After the sale rusty even helped me get the vehicle home. That was the first time ever had a sales associate do that. I will recommend this dealership to anyone looking for a car new or used.

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I think Al went far above great customer sevice, to get me in my new Mazda. I love it and all the wonderful features on it. It is my pride and joy and I am so glad to have gone to Nelson Mazda Hickory Hollow to buy my car, they are great people. I would send anybody to buy a car there. Loving Life, Wanda Mangrum

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Dealership was great at finding the perfect car for me. They didn't have one on the lot but had one the next ready to drive home. Pricing was key for me and they worked with me. There was no extended haggling or hours of games. A great place to buy!!!!

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When I first walked into the dealership, I was worried I would get the typical sales pitch and droning back and forth that we all dread when we are ready to buy anything that requires a salesman. Fortunately, my experience couldn't be further from that. I worked with Jim and Al, and both of these gentlemen were straight and honest. They worked with me to get me a better rate than the pre-approved rate I walked in with. With the money I saved, and the experience I had, I could not recommend this place more. Ask for Al or Jim when you go in. You will be well taken care of, as neither of them are your traditional sales people. Had the chance to get to know Al a little better than most, and I can tell you that he is legitimately a great guy. If Mazda is the brand for you, this is the dealership to go to.

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Overally a great first experience buying a car. Sonny was great! Friendly and more than willing to make sure i had a great experience. The car i wanted wasnt available at any of the local dealerships, so they said they would have to send someone out to get it. Friday, i went to the dealership to sign papers and finalize everything so i could hopefully receive the car monday or tuesday the following week. turns out, as soon as they found out i would be coming in, they sent someone to pick it up and it was there before signing all the papers. i drove it home that day! Rob, in the financing department was also great! even their free coffee is fantastic haha.

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