Nemer Volkswagen Corp

1.2
Manufacturer: Volkswagen
Nemer Volkswagen Corp
550 Troy Schenectady Rd
Latham, New York 12110
518-785-5581

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bccameron
11/19/2006 12:37:23 PM

Reason for Visit: Service

I recommend this dealer: No

My Review of Nemer Volkswagen Corp:
THE REAL NEMER
hi, i have dealt with both sales and service and i would have to say it was nice to buy the car there. they gave me what i wanted for my trade and worked with me to finance a 2006 GTI there new body style they seemed to be so proud of. it WAS a nice car a with the 2.0T and all the nice options. that is where the story goes bad, first i had a problem with the service dept. when i had my first oil change at 5,000 miles. they did not know how to reset a computer that said that i still needed service. i had to come back the next day to have it reset, not so bad though. then came the real problems, iwas driving down the highway and my car just stoped running. i have it towed to nemer, this sucks it only has 5,751 miles on it. takes nemer 6 days to fix my fuel pump modulater,way 2 long to me. so i get the car back and i think oh well a fluke thing, but its not. second oil change 10,000miles, they didnt reset computer again, i had to leave it there for the weekend so not to go over the miles and void my warrinty. im pissed now. i get it back and its all good untill11,000 miles air bag system goes bad, now i could tell you the hole story but its to long. in short 3 rental cars and 1million phone calls later after 3 1/2 months of them fighting with me about fixing it, i am getting a 2007 because i had to threaten them with the lemon law. oh yea the rentals suck i bought a 24K car and got a KIA rio "SUCKS" an 8K car for a rental.
had to complain about that untill i got a jetta. the service is slow and you have to wait forever for any results, dont expect to be treated nice if your car is covered by warranty or if u dont have alot of cash to hand to them. not friendly or timley DO NOT GET YOUR NEW CAR SERVICED THERE

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Response from: Nemer Volkswagen Corp
Added: 1/31/2008 12:28:33 PM
Bccameron, My name is Anton Osen and I am the new service manager at Nemer Volkswagen. I have been in this business for 25 years and I have to say that I would feel the same way if I was treated you were. I realize that you will probably not see this as you posted some time ago, but I would like to extend our apologies for how you were treated. We have a new staff and conduct our business with a focus on the customer. I can assure you that a strong majority of our customers are satisfied and I apologize for your bad experience in the past. Thank you, Anton Osen Service Manager Nemer Volkswagen http://www.NemerVW.com

Elric
12/1/2005 11:37:25 PM

Reason for Visit: Service

I recommend this dealer: No

My Review of Nemer Volkswagen Corp:
Hi!

My GF took her 00 Jetta to Nemer for parts/labour estimate for driver's side mirror. Just the cover and the mirror surface had to be replaced as the actual mirror motor was fine. Nevertheless, she was told it was just an "illusion" and she would have to spend $482 for repairs. The funny thing is that I called a few day later and I got a different quote ($72 lower) for the same issue. It means they are particularly bad to female customers. We took the car to Capital Cities VW (www.capitalcitiesvw.com) and got quoted $132 having friendly service and some extra freebies thrown in. Do I need to say more? Don't know much about sales but stay away from service department!

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Response from: Nemer Volkswagen Corp
Added: 1/31/2008 12:29:43 PM
Elric, My name is Anton Osen and I am the new service manager at Nemer Volkswagen. I have been in this business for 25 years and I have to say that I would feel the same way if I was treated you were. I realize that you will probably not see this as you posted some time ago, but I would like to extend our apologies for how you were treated. We have a new staff and conduct our business with a focus on the customer. I can assure you that a strong majority of our customers are satisfied and I apologize for your bad experience in the past. Thank you, Anton Osen Service Manager Nemer Volkswagen http://www.NemerVW.com

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