New Century BMW

Reason for Visit: Service

I recommend this dealer: No

My Review of New Century BMW:
I heard their service was good so would like to give it a try. Tried to schedule an appointment and they couldn't offer me a loaner car due to the fact that I didn't purchase my car from them....what?! Does it freaking matter?! (bought the car brand new from Pacific BMW) Part of the reason why we bmer owner to purchase a bmer is having a loaner car when our car getting service at any location not restricted to just one freaking location! So they are actually discourage people from purchasing bmw nor having business relationship with them??

Not sure if I want to get another BMW for my next car. overrated

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Reason for Visit: Service

I recommend this dealer: No

My Review of New Century BMW:
I just can't say anything good about this dealership. I purchased a 2004 E60 in February. A couple days after I got the car, I went to put aftermarket rims on. Unfortunately, the performance shop couldn't get the factory rims off because they didn't have the rim lock tool. After completely searching the vehicle, we couldn't find it(it's supposed to be included).

I called New Century immediatly since my car was up on the rack and the shop was closing shortly. After being transfered to vm three times, I eventually spoke to a new car salesman who hung up on me and said it's not his problem(while my car is up on the rack and I've already paid for the rims). I eventually arrived at the dealership and spoke with the new cars sales manager(since everyone else is gone). He told me directly to my face (my wife as my witness) that it's not his problem and asked me to leave. Talk about customer service...

On a side note, I've called multiple times to schedule regular service, like oil changes. The service secretaries are always unavailable and never return my vm's. I've even submitted online requests for service, with no reply, ever.

Mark my words, when I purchase my next vehicle, which will be ordered new, I won't even consider New Century BMW as an option....Get off your high horses!!! What ever happened to customer service???

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Reason for Visit: Service

I recommend this dealer: No

My Review of New Century BMW:
I just can't say anything good about this dealership. I purchased a 2004 E60 in February. A couple days after I got the car, I went to put aftermarket rims on. Unfortunately, the performance shop couldn't get the factory rims off because they didn't have the rim lock tool. After completely searching the vehicle, we couldn't find it(it's supposed to be included).

I called New Century immediatly since my car was up on the rack and the shop was closing shortly. After being transfered to vm three times, I eventually spoke to a new car salesman who hung up on me and said it's not his problem(while my car is up on the rack and I've already paid for the rims). I eventually arrived at the dealership and spoke with the new cars sales manager(since everyone else is gone). He told me directly to my face (my wife as my witness) that it's not his problem and asked me to leave. Talk about customer service...

On a side note, I've called multiple times to schedule regular service, like oil changes. The service secretaries are always unavailable and never return my vm's. I've even submitted online requests for service, with no reply, ever.

Mark my words, when I purchase my next vehicle, which will be ordered new, I won't even consider New Century BMW as an option....Get off your high horses!!! What ever happened to customer service???

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of New Century BMW:
I had to call a few times to schedule my appointment - the staff are friendly, but I think they're still working out the kinks at their new location. I service my car here, and I also bought my previous BMW here. The salesman I dealt with seemed pretty straightforward and honest, unlike some of the other BMW dealerships I've dealt with.


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Reason for Visit: Service

I recommend this dealer: Yes

My Review of New Century BMW:
Leased an 06 330 from Shelly BMW in Buena Park, CA in 04/2006. Less than 2 weeks, found various defects; high-pitch distorted tone noises coming from front dash/console area & windshield shaking & rattling also cabinet noise. Shelly refuse to repair the vehicle, kept the car for 10+ days, left odor & put 139 miles on the car.

Filed a complaint with BMW NA, and BMW NA did not help.

Took the car to New Century BMW in Alhambra, John/Armando/Ben took the time and went on multiple test drives with me, detected the defect(s), repaired & replaced parts.

Many many thanks to New Century BMW!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of New Century BMW:
The best dealership experience I ever had thanks to Keath Min.
He made it easy as possible, and all I had to do was sign papers and drive away. We negotiated everything over the phone and Keath made his promise without changing his word when I went in to sign papers. IMO every other salesguy is a crook except one exception, Keath!

I've dealt with horrible dealerships such as Mckenna, I've also tried Pacific, Shelly, and Cutter, but New Century is the place to go.

I had an existing lease that no other dealership wanted to assist me in turning it him, however, Keath made it easy for me. I probably got the best deal on my X3, since every other dealership quoted me $40-80 more monthly on a lease. To me this was a no brainer on the choice. My best advice to you is to shop around, but if you want the best deal without the haggle I'd recommend Keath at New Century.

It may seem like I'm biting his balls, but it's no joke how much he went out of his way to help me into a new lease although I've never even met the guy or dealt with New Century before.

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Reason for Visit: Service

I recommend this dealer: No

My Review of New Century BMW:
don't get me wrong, i enjoyed most of my visits to new century bmw, just that time i had a horrible experience with john verlade, there was something wrong with my smg control unit, so i took my car in on saturday when problem occurred, my usual service guy scott is off that day so i john helped me, my car was there for almost a week and he gave me enterprise rental all these time and just last week i received my credit card statement and found out i got charged for two extra days which john promised me would be free since the labor will last two more days. okay i'm a very busy man and don't have time stop by the dealer to argue over 30 bucks of car rental charge so i just let it slide. after couple days i found out they didn't download the tranny software right so i went to the dealer and asked him why they didn't find out that problem when they test drove the car, him he just gave me cold shoulder and made me wait while he was chatting with some female coworker, i was pissed so i raised my voice and ask him how much longer he would make me to wait, he asked me to talk to his superviser, i sure did and went to my old advisor scott and he sure took care of me and gave me a bimmer as a loaner as well. i would recommand this dealership but just don't let john verlade be your advisor.

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Reason for Visit: Service

I recommend this dealer: No

My Review of New Century BMW:
I had my car serviced here about six times. Was not happy at the last 3 visits. The last one was the replacement of my radio. I was they had the radio in stock so I took the car in and left my car there. They then called me up to tell me the radio they had in stock had a scratch in it so they didn't install it. I then was told they would get the radio within two weeks. I waited two weeks and called the service person since he didn't call me back. After several attempts he told me the part would be in on monday and to bring my car in. I took my car in and the he told me that the part was not in. I went to the parts department and discovered that he did not place the order until the previous friday. After a few more weeks and numerous follow up calls, they finally received the radio and they installed it.

I have since discovered by another repair shop that the fuel filter was not replaced eventhough I took the car for all major services during the warranty period.


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Reason for Visit: Sales

I recommend this dealer: No

My Review of New Century BMW:
Lease a BMW 325i
First Sales person said "you did not finance a car before, so you won't get the 2.9% APR. so i don't think you will buy it."
I said: you don't want to deal with me, please change to another sales.
After everything set, go to finacial manager. the deal is $320 per month and the paper comes out $320.45, i advice him that you should tell the customer there is a $.45 different. He wants to refund $30 to me, and i said it is ok.
He said: he has been working there for 5 yrs, and no one complain this issue but me.
all i want is he accepted my advice.
anyway, that is a terrible attitude. i will not recommand any one to go that dealer.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of New Century BMW:
I would definitely recommend this dealership if you're looking into buying a new BMW. They got me the greatest price and didn't invest very much time over the sale. My mom and I were both looking to get the X3 and we basically just sent Peter, the Internet Sales Manager, our specs and he found our cars at another dealership and we had our cars within a week. My mom dealed with him directly through email until the say we went to pick them up.

Peter spent a good 2 hours with me talking about my new car's features and everything that BMW had to offer. My mom and I paid about 40200 for 2 X3's with MSRP 's about 44400.

The service department is another issue...

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of New Century BMW:
I'm a very busy person and I was in need of a new car. I knew that I wanted a 525i, so I decided to stop at New Century BMW on my way to work. As soon as I stepped in the the lobby, a manager introduced me to Chris. I explained to Chris what I was looking for, completed the application for finance and went on my way to work. I did not spend more than fifteen minutes at the dealer.

While at work Chris worked the numbers and finance. Two hours later he called me and scheduled me to go in later that afternoon for signing. My wife and I spent no more than twenty minutes that afternoon. The BMW that I wanted (vehicle color and options) was not available, so Chris located one at another dealer. The next day Chris delivered My BMW to my home and took the time to go over all the features and details of the new vehicle. I received the vehicle I wanted along with a good deal - Hassle Free - True Service!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of New Century BMW:
It is absolutely amazing how these sales representatives operate. Most of them conduct business in a manner totally unacceptable in the American industry. Somebody has got to tell them, and I hope they read this review, that this is NOT China.

I have noticed and talked to other people that share the same views. If you do not meet the charateristics of a Chinese person, don't even attempt doing business with them because you will be disappointed and very upset. You will be treated like an outsider and will make you feel as if you are considering a vehicle beyond your financial means.

I recently purchased my car from them and I must say that they worked with me on the price. However, I only came back to them because they made me an offer hard to refuse. Otherwise, I would have taken my business elsewhere.

In summary, would I recommend you doing business with them? Probably NOT! If your primary objective is to get the best deal in town, by all means. Give them a shot. Otherwise, stay at armslength from them.

P.S. I was bribed to score them high on the assessment from HQ. It is that bad and they do realize it.

Email for further details at jgbeltran28@aol.com.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of New Century BMW:
my car had some humming sound from the engine when driving at freeway speed, so i left my car to the dealership for a check-up. the first 2 times was no result even they changed the drive-shaft, so i left my car there for the third time. this time they have the german engineer to check this up, he did debug the problem, it's the differential that has problem, but that guy refused to replace or repair it, by the way, he's an asshole. so my service rep, yvette, returned the car to me and told me she couldn't do anything if that guy told them not to repair it, because he's sort of like the rep from germany who's in charge of the service dep't. of course i was not happy about that. until sometime later, my car had some other problem, so i took it to the dealership again, and this time, ken, he's the supervisor of the ncbmw service dep't, he helped me talk to that german asshole, and successfully persuaded him to replace the differential for my car. may be ken's the supervisor, so he has more bargaining power than other service reps has. next time, if you have any difficult problem that your service rep couldn't help, find ken, he's able to help you out. even now i've sold my car, but the overall experience i had with the service reps was pretty good, they were nice, and they were able to give me a loaner or an enterprise car. it's just that they're too busy, too many people go there for service.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of New Century BMW:
I went to New Century BMW last weekend to look for a new car because I saw the rating for this dealership is the highest. What a major disappointment. The first salesperson, Anthony, is arrogant and annoying. I ask for another salesperson because I know this salesperson definitely won't provide the friendliness I was expecting to receive(4.0). The second salesperson is much freindlier but the price negotiation is tough. After we finished negotiating, the finance manager is another pain in the butt. He (I wish i could remember his name) also is very inconsiderate to me. I mentioned that the final amount (monthly payment) is not what we agree upon (about $.5 difference) and made some criticism and suggestion. I basically tell him that it is better to disclose that information before customer mentions to him. Then he claims that I was the first customer to ever complain about that issue. What an inconsiderate statement he made. Anyway, I would never go to this dealership ever again. Very horrible experiences.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of New Century BMW:
This is the GREATEST Dealership.

I had a problem with my 7 and I called and through Veronica I to got BEN. He was the most calming and professional I have ever talked to in my life. He made me feel secure that my problem could be fixed and arranged for Veronica to set up an appointment. They fixed my car and had it washed and ready for me.

I would never buy my BMWs from any other dealer again
Ben if you read this....Thanks and show it to your Boss

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of New Century BMW:
When I first called New Century BMW last year, I was looking to lease because I saw the ad for one of the BMW special lease offers. Tim answered the phone, and during the phone conversation, he looked for the car I wanted and he said they didn't have it, but he could trade with another dealer. He gave me a great price (I shopped several dealers), and I ended up buying instead of leasing. I found him to be a very straightforward guy--compare with the McKenna salesperson in my other review. But what impressed me the most is that he spent 15 minutes of his time selling me the car, and after the car was already sold, during delivery he spent more than one hour with my wife and me, explaining the car features, talking about the car, BMW, and his dealership. This shows me that he cares even after the sale has been made. My first service is coming up and I'm going to see how the service is over there even though they are 30 miles away, and there are 5 other BMW dealers closer to me.

There was no hard sales at any time. I was never even asked if I had a trade-in. The finance department didn't try to sell me anything either.


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Reason for Visit: Service

I recommend this dealer: No

My Review of New Century BMW:
This service rep was horrible. I took my car in for a defective radio and they told me it had to be replaced. I told them the radio was under extended warranty and the warranty company had to be notified of the cost before the repair was done. I had to make several calls over a few weeks for John to make the call. Finally, he was able to get approval and we were on the way. John told me they had the radio in stock and to setup an appointment to install it so I did. I brought the car in in the morning and he told me it wouldn't take long to install so I could wait. I waited for a few hours then was told the radio they had in stock was scratched so they had to order one. John told me the radio would be in the following week and he would call me. He never called so I called him. I was told the radio would be in on the following monday and to bring my car in. I took my car in on monday and was told the radio was not in. In fact, I was told by the parts department that the radio was not ordered by John until Friday. So again, I wait for John's call for the radio. Another two week passes and the radio is finally in. John tells me for all my trouble he would get me a loaner. I bring my car in and he tells me sorry they don't have any loaners available but they will give me a ride back to work. My wife picks up the car and after two months, my radio was finally fixed.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of New Century BMW:
Being a recent college grad and young, it was hard to even get treated right when I went into any dealership. I went to several but few were friendly or even wanted to spend time with me. When I first got to New Century most of the other sales weren't exactly that great, however Steve at least tried to help and brought out the car for me to see, as compared to other dealerships and sales. When it came to price talks it was a pain, but thats just the process. Lets just say that Steve was really helpful and really went out of his way for customers that I brought a '04 330ci fully loaded from him and later had my mom buy the '03 745Li from him too. Go see Steve if you want to buy a car.

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Reason for Visit: Service

I recommend this dealer: No

My Review of New Century BMW:
- The dealership did not return my calls to make an appointment. Had to call several times before getting through and making an appointment.
- Arrived at dealership at 8am, 15 minutes early, and was told to wait in the waiting area, and then they proceeded to make me wait 45 minutes to speak to my service advisor as he assisted other customers who showed up after me.
- Was told that Service Inspection I would take no longer than a few hours, and that my car would be ready by lunchtime, but it was not ready until almost 5pm.
- Called at 3pm and was told that I'd get a callback in a few minutes. Did not receive this callback. I had to call again at 4:35 and insist on speaking to my service advisor for the status of my car before finally being put through
- Dealership did not reset my countdown meter (to my next service)
- Dealership did not offer a loaner car as "service will only take a few hours"

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of New Century BMW:
Awesome experience. One of the best service BMW dealerships i've been to. The dealer, Allen, was really cool. Always get a BMW loaner from them and service department is very good. Always leave dealership satisfied with the service i got. The next BMW me or my fam gets will def be from New Century

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