New Century BMW

Reason for Visit: Service

I recommend this dealer: No

My Review of New Century BMW:
I took my car in initially for a recall inspection the dealer found additional issues with the vehicle. I have a warrenty with a third party vendor so the dealer had to call to have the repairs approved. The dealear waited until late afternoon the following day to call for appproval and never called me to give me an update. When the inspector hired by the warrenty company came out the dealership they were unable to locate keys to a vehicle that was blocking mine so the inspector was forced to return the following day to complete the vehicle inspection. At no point did the dealer attepmt to communicate with me the status of my vehicle. All communication was initiate by me and just to point out, I did wait until late in the day to call the dealer giving them plenty of time to call me first. The Service Representative was not at all sympathetic or understanding I was told that I needed to roll with the punches. My vehicle is still at the dealer pending repair 7 days later. I would never take my vehicle back to this dealer because of their lack of concern and ineffective communication.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of New Century BMW:
I heard their service was good so would like to give it a try. Tried to schedule an appointment and they couldn't offer me a loaner car due to the fact that I didn't purchase my car from them....what?! Does it freaking matter?! (bought the car brand new from Pacific BMW) Part of the reason why we bmer owner to purchase a bmer is having a loaner car when our car getting service at any location not restricted to just one freaking location! So they are actually discourage people from purchasing bmw nor having business relationship with them??

Not sure if I want to get another BMW for my next car. overrated

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of New Century BMW:
I just can't say anything good about this dealership. I purchased a 2004 E60 in February. A couple days after I got the car, I went to put aftermarket rims on. Unfortunately, the performance shop couldn't get the factory rims off because they didn't have the rim lock tool. After completely searching the vehicle, we couldn't find it(it's supposed to be included).

I called New Century immediatly since my car was up on the rack and the shop was closing shortly. After being transfered to vm three times, I eventually spoke to a new car salesman who hung up on me and said it's not his problem(while my car is up on the rack and I've already paid for the rims). I eventually arrived at the dealership and spoke with the new cars sales manager(since everyone else is gone). He told me directly to my face (my wife as my witness) that it's not his problem and asked me to leave. Talk about customer service...

On a side note, I've called multiple times to schedule regular service, like oil changes. The service secretaries are always unavailable and never return my vm's. I've even submitted online requests for service, with no reply, ever.

Mark my words, when I purchase my next vehicle, which will be ordered new, I won't even consider New Century BMW as an option....Get off your high horses!!! What ever happened to customer service???

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

My Review of New Century BMW:
I had to call a few times to schedule my appointment - the staff are friendly, but I think they're still working out the kinks at their new location. I service my car here, and I also bought my previous BMW here. The salesman I dealt with seemed pretty straightforward and honest, unlike some of the other BMW dealerships I've dealt with.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of New Century BMW:
The best dealership experience I ever had thanks to Keath Min.<br>He made it easy as possible, and all I had to do was sign papers and drive away. We negotiated everything over the phone and Keath made his promise without changing his word when I went in to sign papers. IMO every other salesguy is a crook except one exception, Keath!<br><br>I've dealt with horrible dealerships such as Mckenna, I've also tried Pacific, Shelly, and Cutter, but New Century is the place to go.<br><br>I had an existing lease that no other dealership wanted to assist me in turning it him, however, Keath made it easy for me. I probably got the best deal on my X3, since every other dealership quoted me $40-80 more monthly on a lease. To me this was a no brainer on the choice. My best advice to you is to shop around, but if you want the best deal without the haggle I'd recommend Keath at New Century.<br><br>It may seem like I'm biting his balls, but it's no joke how much he went out of his way to help me into a new lease although I've never even met the guy or dealt with New Century before.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of New Century BMW:
Lease a BMW 325i<br>First Sales person said &quot;you did not finance a car before, so you won't get the 2.9% APR. so i don't think you will buy it.&quot;<br>I said: you don't want to deal with me, please change to another sales.<br>After everything set, go to finacial manager. the deal is $320 per month and the paper comes out $320.45, i advice him that you should tell the customer there is a $.45 different. He wants to refund $30 to me, and i said it is ok.<br>He said: he has been working there for 5 yrs, and no one complain this issue but me.<br>all i want is he accepted my advice.<br>anyway, that is a terrible attitude. i will not recommand any one to go that dealer.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of New Century BMW:
I would definitely recommend this dealership if you're looking into buying a new BMW. They got me the greatest price and didn't invest very much time over the sale. My mom and I were both looking to get the X3 and we basically just sent Peter, the Internet Sales Manager, our specs and he found our cars at another dealership and we had our cars within a week. My mom dealed with him directly through email until the say we went to pick them up. <br><br>Peter spent a good 2 hours with me talking about my new car's features and everything that BMW had to offer. My mom and I paid about 40200 for 2 X3's with MSRP 's about 44400. <br><br>The service department is another issue...

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of New Century BMW:
I'm a very busy person and I was in need of a new car. I knew that I wanted a 525i, so I decided to stop at New Century BMW on my way to work. As soon as I stepped in the the lobby, a manager introduced me to Chris. I explained to Chris what I was looking for, completed the application for finance and went on my way to work. I did not spend more than fifteen minutes at the dealer.<br><br>While at work Chris worked the numbers and finance. Two hours later he called me and scheduled me to go in later that afternoon for signing. My wife and I spent no more than twenty minutes that afternoon. The BMW that I wanted (vehicle color and options) was not available, so Chris located one at another dealer. The next day Chris delivered My BMW to my home and took the time to go over all the features and details of the new vehicle. I received the vehicle I wanted along with a good deal - Hassle Free - True Service!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of New Century BMW:
It is absolutely amazing how these sales representatives operate. Most of them conduct business in a manner totally unacceptable in the American industry. Somebody has got to tell them, and I hope they read this review, that this is NOT China. <br><br>I have noticed and talked to other people that share the same views. If you do not meet the charateristics of a Chinese person, don't even attempt doing business with them because you will be disappointed and very upset. You will be treated like an outsider and will make you feel as if you are considering a vehicle beyond your financial means. <br><br>I recently purchased my car from them and I must say that they worked with me on the price. However, I only came back to them because they made me an offer hard to refuse. Otherwise, I would have taken my business elsewhere. <br><br>In summary, would I recommend you doing business with them? Probably NOT! If your primary objective is to get the best deal in town, by all means. Give them a shot. Otherwise, stay at armslength from them. <br><br>P.S. I was bribed to score them high on the assessment from HQ. It is that bad and they do realize it.<br><br>Email for further details at jgbeltran28@aol.com.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

My Review of New Century BMW:
my car had some humming sound from the engine when driving at freeway speed, so i left my car to the dealership for a check-up. the first 2 times was no result even they changed the drive-shaft, so i left my car there for the third time. this time they have the german engineer to check this up, he did debug the problem, it's the differential that has problem, but that guy refused to replace or repair it, by the way, he's an asshole. so my service rep, yvette, returned the car to me and told me she couldn't do anything if that guy told them not to repair it, because he's sort of like the rep from germany who's in charge of the service dep't. of course i was not happy about that. until sometime later, my car had some other problem, so i took it to the dealership again, and this time, ken, he's the supervisor of the ncbmw service dep't, he helped me talk to that german asshole, and successfully persuaded him to replace the differential for my car. may be ken's the supervisor, so he has more bargaining power than other service reps has. next time, if you have any difficult problem that your service rep couldn't help, find ken, he's able to help you out. even now i've sold my car, but the overall experience i had with the service reps was pretty good, they were nice, and they were able to give me a loaner or an enterprise car. it's just that they're too busy, too many people go there for service.

Share on Facebook

Was this review helpful to you? Yes | No