Went here to buy a used car advertised online. It was in TERRIBLE shape, completely dirty, seats absolutely covered in dog hair, mud splattered all over the body... they didn't even bother to clean it before advertising it and scheduling test drive appointments!
I told them I was interested in the car but they need to get it cleaned and fixed up (in selling condition, basically) before I come in to test drive again. But two days later when they called and said it was ready, IT STILL WASN'T. They just vacuumed it haphazardly (still lots of dog hair under the rugs and in the crevices of seats) and washed the outside.
We negotiated the price, and asked if there were any known issues with the car. They said it was inspected by their service department and came out clean. I told them I'd have my mechanic give it a once-over before finalizing the deal (contingent on a thorough cleaning before driving it away). Lo and behold, my mechanic finds some serious issues, including an oil leak and a battery that would fail state inspection. When I called the salesman, he says their service department knew about these issues and were planning to fix all of them during the final detialing. WHAT. Why didn't he tell me that before?? I wouldn't have bothered to have my mechanic look at it until they had fixed everything!
He agreed to have all the issues fixed. Two days later, another call saying the car is ready. I knew better than to trust them so this time I asked them to drive the car to my mechanic again and pay for the second inspection to check if they have fixed the issues he identified before. I'm not going to pay twice for the same thing!
They changed their mind and said they would pay for it if I ended up buying the car. Which makes no sense: what if they hadn't fixed the car, then I'd be out TWO payments to my mechanic. Then I asked them to give me details of what they had fixed, and surprise surprise, they had fixed NONE of the issues, not even the oil leak or the subpar battery. I wonder what they meant when they told me the car was "ready"?
At this point I called off the sale.
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