Traded in a Subaru valued at $12,000 for a 2010 Chrysler minivan from them. Check engine light came on and A/C stopped working within a month. They told me they just needed to "reset the computer." Worked for another month then right after used car warranty expires same thing again.... took it to a reputable mechanic not these con men and was told the van needed new valves and rocker arms. $1,750. Also had an atrocious refrigerant leak. Refilled a/c and was empty two days later. New country "mechanics" had simply recharged a leaking system and told me it was a "computer problem." Also they said the check engine light was a misfire and replaced the spark plug when in reality they just cleared the code. I pulled the spark plugs looking for the misfire. They hadn't been changed in years. NEVER BUY A CAR OR HAVE A CAR SERVICED HERE UNLESS ITS BRAND NEW UNDER WARRANTY!
Dear Christopher Guenther, thank you for posting a review, however your name is not listed in our sales or service files. Your file may be under a different name or with one of our other service departments. We would appreciate the opportunity to speak with you to learn more. Please contact us at (518) 584-7272 to discuss further.
My purchase & trade experience overall was great, primarily because of the salesperson. After visiting multiple dealers I was thankful to have Josh Haase greet me to check out the car I eventually took home! I test-drove one week and was not pressured to come back in until I was ready/available. I can't speak for service, but was offered a year of free maintenance (Oil changes, Tire rotation). They don't deal in the brand of car I purchased, so I got a great deal and they offered a fair (the same as other dealers) price for my trade. If they have another car that I want.. I wouldn't hesitate to work with Josh again and in fact would recommend you ask for him at New Country.
Joshua Haase made my buying experience , out of five new vehicle purchases, the best one to date. I highly recommend him . when I stopped in at a later date Josh, in sales, walked me through feature that I did not understand ( I am not a technical guy, takes me longer to learn).
I just wanted to say a BIG THANK YOU to Adam Michelucci and his team at New Country. I love my new Tacoma and they made the buying experience a great one. I will highly recommend him and his dealership to anyone looking for a new vehicle. They are very professional and knowledgeable when it come to their products. I couldn't be happier with the whole process and the Tacoma is great. Thanks again for making it a great experience, Ed
I entered the showroom with my guard up because after all, this was a car dealership. My actual experience was just the opposite to what I expected. Dan Miller was very knowledgeable, patient and professional. Dave Russell stepped me through every document, carefully explaining each and ensuring that all of my concerns were fully satisfied. My overall experience was a perfect ten.
"Hoped to find a toyota service close to our new home"
- Service at new country toyota
New in the area. I always use toyota dealer for service. New country was close to our new house. But what a disappointment. We brought the car in because a warning light came on, and asked to do a full service and solve the issue of the warning light. The bill came up to nearly 2000$. High, but possible. It is what happened after we got the car back what was the real dissapointment.
- a day later the same warning light came on. We went back, 130$ of inspection fee. And the rootcause was that the quality if the first repair was bad. The new sensor they replaced was lose.
- a day later my wife complaints on the stearing. Tire pressure needs to be on 35 psi. ALL TIRES were at 17 psi. Which is not safe.
- and within 24 hrs also the oil change warning lite came on. New country forgot to change the oil. If i wanted to new appointment.
I think not:
- bad quality
- no appologies for any of the errors above
In short I do not trust them
I have dealt with this dealership twice in the last 12 years and never will again. Once was a lease which went very well until it was time to turn it in. The lease was 18000 miles under and they wanted back so bad they would even entertain a trade towards it, I was trying to go from three cars to two. More recently I tried to purchase a Tacoma and after going back and forth several times I basic agreed to a deal that I was not real pleased with yes my fault. However after them locating the truck I wanted I put money down and was told the vehicle would be in 48 to 72 hours. Two weeks later the truck was still not in so I cancelled the deal and my money was refunded. To this day I still don't think that the truck came in. However I haven't received one phone call about it or any kind of offer to try and make it right. I believe that is a horrible way to do business. Fortunately I have recently purchased a truck from another local dealer and got a better truck and better deal in less than a hour. So New country of Saratoga xxxxxx business was a blessing in disguise. I would not recommend this dealership to anyone.
Can say enough about the top notch service that I received at new country . From the moment you walk in to the time you leave they take care of you and keep you informed of everything going on. I highly recommend they to everyone I hear that need at service center , to buy or lease a car . The best in the area !
"A dealership with person and service orientation"
At the dealer's request we pursued a new Highlander in exchange for our leased 2 year old Highlander, which had been somewhat disappointing. We found what seemed to be a very good deal and traded. We were greatly impressed by sales people (Tim and Darrin) and their concern for our arrangements, vehicle preparation, and their service/help availability.across the life of the lease. We consider their service orientation to be quite genuine and not simply a result of this lease being our seventh Toyota lease. We'll will definitely return for our next one.