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New Country Toyota of Saratoga Springs

3002 Route 50, Saratoga Springs, New York 12866
Sales: (866) 979-0592
Service: (866) 979-5129

Makes: Toyota|Service Center
 
Good
57% Recommend

Overall Rating 3.8

23 Lifetime Reviews

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New Country Toyota of Saratoga Springs
23 Lifetime Reviews
New Country Toyota of Saratoga Springs Info
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23 Dealership Reviews
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Reason For Visit
Service

"Awful Service Department Customer Service"

I went with a friend to pick up their car after being serviced. I wanted to see for myself just how bad the customer service was that he tells me about all the time. Well...he was right! We had questions about the bill and the employee was very defensive right off the bat (because it was the end of the day). God forbid you have a question about how you were charged for the parts and labor. My friend was expecting the discount (through the discount program that he purchased) but it wasn't given to him because they price matched another dealerships quote. The employee pulled the keys away when we said we didn't agree with the bill amount and he said "you can't take your car then". According to my friend, the service manager is just as bad. So this must be the type of atmosphere and employee attitude they breed. They charged almost $800 for labor when they only worked on the car for 7-8 hours. On top of all of this, my friend previously saw a note in his "file" that said something similar to "customer does not want to pay for anything". The only reason he continues to go there is because the car was purchased there and he is supposed to get discounts on services. I know I will never ever recommend this dealership and I'm surprised nothing has changed after hearing how awful they are from many people.

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Service Manager and Employee
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Reason For Visit
Sales (Used)

"Great Customer Service, Horrible Experience"

Recently my boyfriend bought a used Rock Warrior from them and we had nothing but problem after problem with this dealership! The service he received from Cary was great, but dealership and everything else that we experienced was horrible. The frist issue was that not even one week after owning the truck the front wheel almost fell off because the lug nuts on the drivers side front tire were junk and would not stay tight. After having to jump through all kinds of hoops to get New Country to even deal with this issue they told us that nothing was wrong and sent us on our way. Not a month later we went on a snowmobiling trip and were in the middle of nowheres when this happened again, we grew up around farms and machinery, we are well aware that the lug nuts needed to be replaced which New Country did not seem would be a good idea. So we fixed the next issue ourselves, but did let them know about the issue. After that he brought the truck back to them for an oil change and asked them to again look at the lug nuts, and once again they were "fine." Not a month after that this issue happens again and instead of trying to deal with New Country we just went out and bought our own lug nuts and we have not had an issue since. During that time as well, he decided that he wanted a different color Rock Warrior and one with the navigation screen in it so he told Cary, would definitely contacted him as soon as something came in that he was looking for. He went over and did not like the first truck and ended up keeping the one he had, which was in January and he was quoted $25,000 for a trade-in on his current truck. Just the other day he went back over for his last included oil change and saw a new-on-trade Rock Warrior that he loved. After asking the manager what he would give for a trade-in value he decided that we will never be doing business with them again....the manager told him, "you beat the xxx out of this truck," and would only offer $17,000. His reasoning for his statement was because the truck had dust on it.....we live on a dirt road, impossible to not have dust on a black truck!! This place is an absolute joke and as I told my boyfriend from prior horrible experiences myself and other members of my family have had at New Country we will never be utilizing this dealership again!!

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Employees dealt with

Cary Hickey
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Reason For Visit
Service

"I had an 11:00am appointment on March 24, 2014 for an..."

I had an 11:00am appointment on March 24, 2014 for an open recall of the shift lock solenoid assembly. I was told on the phone it would take 1-1/2 hours. It took 3 hours and 20 minutes. After waiting for 50 minutes (at 11:50am) the service person came to tell me they were just now ready to take my van in to be worked on. At that point he asked if I'd rather come back another time, since it had already taken so long. But as I considered that I live 1/2 hour away from the dealership, had been there for almost an hour, and it would take another 1/2 to get home I decided that having already invested so much time, I'd stay and get it done. All I could think is what's to keep the same thing from happening the next time? He then told me that it would another 1-1/2hours (not the 45 minutes I was told when I first arrived there). So at that point I told him to go ahead and do the work. And then I waited the hour and a half, and then almost another HOUR. I didn't leave your service area until 2:20pm. And the bone I got thrown was a free oil change the next time I come in. For many reasons I won't be using the oil change - you're 1/2 hour from my house, an oil change is $20, and who knows how long I'd have to wait to have that service done. I write all this to hopefully spare someone else from the experience I had. I don't know what more I could have done. I called for the appointment, stating what recall needed to be done. I had an appointment, which I was on-time for. I'm hopeful that by learning of my experience your service department can do a better job of scheduling the next person who comes in for the same recall. I was told it had to be done by a master mechanic and that there were only two working, so perhaps it was a staffing problem. However, your service department should have known how long it would take and have scheduled me when there was a person working to do it in a timely manner. Had anyone told me it would take 3-1/2 hours I would have made arrangements to drop off my car and return and get it later. As it was I got home after my daughter and two other teenagers had arrived at my house to work on a hovercraft project, which I wasn't home to supervise. Needless to say I left your service facility one VERY unhappy person!

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Employees dealt with

Tom Glogowski
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Reason For Visit
Sales (New)

"Pleasure to work with Mike. He was very competent and not..."

Pleasure to work with Mike. He was very competent and not pushy. He answered all my questions and took the time to go over all the details with me, not matter how insignificant. I'd be happy to lease another Camry from him.

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Mike Francett
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Reason For Visit
Service

"I brought my car to Park Auto Body at New Country Toyota..."

I brought my car to Park Auto Body at New Country Toyota and Scion in July after a collision. I was on a tight time table to get the car repaired in time for vacation. Not only was the quality of the work great, they got my car back to me a day before I needed it. They also walked me through all the steps of the process if they found more damage. Not only did they find more things that needed fixed but the got the insurance approval and the repairs completed on the same day I got the car back. I will take my car back there if I ever need any body work done.

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Employees dealt with

Andrew B.
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Reason For Visit
Sales (New)

"I contacted New Country Toyota online and immediately..."

I contacted New Country Toyota online and immediately heard back from Christine. She was great to work with from the beginning and really worked hard to get me a great deal on the car that I not only wanted, but could afford. They really went above and beyond to make the deal work for me. Carrie was great too! She was able to get all of my paperwork done and get me in my new car ASAP. Great experience, great car, wonderfully philanthropic business in our community.... I would recommend anyone going to New Country Toyota.

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Christine & Carrie
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Reason For Visit
Sales (New)

"Brandon was fantastic! He got me the truck I wanted, at..."

Brandon was fantastic! He got me the truck I wanted, at the price I wanted! I was very impressed with his knowledge and low pressure sales style! He listened to what I wanted and didn't try to sell me something with all the bells & whistles, which I didn't want! I would highly recommend Brandon Polcare & New Country Saratoga Toyota to anyone who wants a great buying experience!

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Employees dealt with

Brandon Polcare
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Reason For Visit
Sales (New)

"I was sold a car with unbalanced tires. The tires being..."

I was sold a car with unbalanced tires. The tires being unbalanced caused the tires to wear unevenly, which caused a loud noise and the car to shake. When I brought the car in to be serviced for the problem(bareley a month after I bought the car) they refused to replace the tires even though they were the ones who dodn't balance them properly in the first place! They told me that since the tires had enough tread left to pass inspection, I could either buy new tires or just deal with the shaking and noise! To sum it up... they sold me a car that didn't work properly and refused to fix it! now I have to take legal action. Do yourself a favor and go somwhere else! I will never give them my buisness again!

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Employees dealt with

Mike Verbanic
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Reason For Visit
Sales (Used)

"Went here to buy a used car advertised online. It was in..."

Went here to buy a used car advertised online. It was in TERRIBLE shape, completely dirty, seats absolutely covered in dog hair, mud splattered all over the body... they didn't even bother to clean it before advertising it and scheduling test drive appointments! I told them I was interested in the car but they need to get it cleaned and fixed up (in selling condition, basically) before I come in to test drive again. But two days later when they called and said it was ready, IT STILL WASN'T. They just vacuumed it haphazardly (still lots of dog hair under the rugs and in the crevices of seats) and washed the outside. We negotiated the price, and asked if there were any known issues with the car. They said it was inspected by their service department and came out clean. I told them I'd have my mechanic give it a once-over before finalizing the deal (contingent on a thorough cleaning before driving it away). Lo and behold, my mechanic finds some serious issues, including an oil leak and a battery that would fail state inspection. When I called the salesman, he says their service department knew about these issues and were planning to fix all of them during the final detialing. WHAT. Why didn't he tell me that before?? I wouldn't have bothered to have my mechanic look at it until they had fixed everything! He agreed to have all the issues fixed. Two days later, another call saying the car is ready. I knew better than to trust them so this time I asked them to drive the car to my mechanic again and pay for the second inspection to check if they have fixed the issues he identified before. I'm not going to pay twice for the same thing! They changed their mind and said they would pay for it if I ended up buying the car. Which makes no sense: what if they hadn't fixed the car, then I'd be out TWO payments to my mechanic. Then I asked them to give me details of what they had fixed, and surprise surprise, they had fixed NONE of the issues, not even the oil leak or the subpar battery. I wonder what they meant when they told me the car was "ready"? At this point I called off the sale.

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Employees dealt with

Brett
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1


Reason For Visit
Service

"Nonworking automatic doors on Sienna. In 2011, Dealer..."

Nonworking automatic doors on Sienna. In 2011, Dealer quoted $3000 to repair motors/rails. I deferred because of price. Recently Toyota announced program to replace these parts. Now dealer states that motors/rails OK (?!??) but doors needed $1300 in other work. I had fixed at Glens Falls Toyota for $800. I was lied to last year. I complained to Toyota Headquarters. Dealer had three business days to get back to me but I have yet to hear from them. Also no call from Dealer for me to rate my service.

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Service Manager
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