Newport Beach Audi Bentley Porsche

Newport Beach Audi Bentley Porsche
445 East Coast Hwy
Newport Beach, California 92660
(888) 403-8430

Manufacturers: Audi, Bentley, Porsche


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Twenty-Four Month Rating: 3.5/5
7 Reviews
Newport Beach Audi Bentley Porsche

Overall Score: 3.5 Star Rating3.5



About Newport Beach Audi Bentley Porsche
Certified: Newport Beach Audi Bentley Porsche
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Newport Beach Audi Bentley Porsche has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



shawnalex1381
12/8/2011 11:30:43 PM

Overall Score: 1 Star Rating   1.4  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: David (in service) and Service Manager (forgot his name)

My Review of Newport Beach Audi Bentley Porsche:
These people are jokes. Audi in general is a horrible company. Once your car leaves the lot, and you made the purchase, they could careless about you. In the last 6 months my car has been in the shop over 12 times, and STILL ISN'T FIXED!!!! Newport Audi REFUSED to replace my BRAKE BOOSTER UNDER WARRANTY EVEN THOUGH THEIR PART FAILED AFTER 2 MONTHS... THEY WANT ME TO PAY THE LABOR, OF $136.00 A HOUR!!! They also charged me $179.00 for a transmission repair, and THE TRANSMISSION STILL IS DOING THE SAME THING AS BEFORE!!!! When talking to the Service Manager, he was RUDE and unwilling to help. David, my repair rep, finally refunded me the $179 I spent on the bogus transmission repair. I called Audi Customer Relations and they were unwilling to help me with any of my issues either...

BEWARE OF AUDI.... GO DOWN THE STREET TO BMW, OR HONDA... I never had any issues with EITHER ONE OF THEM!!!!

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FJC Driver
6/13/2011 2:05:28 AM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Hans

My Review of Newport Beach Audi Bentley Porsche:
Very professional staff. No hack sales routines. Respectful of my time. Incredible facility with great location. Spent the time to go over many vehicle features.

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troyhickerson
5/21/2011 10:25:57 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Roman

My Review of Newport Beach Audi Bentley Porsche:
Thanks for helping my son give the best Mother's Day gift!

So my 12 year old son loves cars. He clued in quickly that my wife's favorite car is an Audi TT but with 3 kids and a dog she's been in a Suburban for 10 years. He really wanted to get her a day in an Audi TT for Mother's Day. So being a dad that doesn't want to squash my kids dreams, I called around and wasn't able to rent one. But then I called Newport Auto Center and talked to Roman. I explained the situation and he said he'd call me back. 10 minutes later it said sure thing.

My son and I went down earlier in the week just to meet Roman and make sure all is setup for Sunday. Then on Sunday we ran an "errand" and picked up the car and had it parked behind the garage. My son had wrapped up a brochure of the Audi TT which my wife appreciated and thought was the full gift. Then he casually swung the keys around...the rest can't explained in words. Awesome.

Roman didn't ask for anything except a copy of my license and insurance. He didn't hassle me or even follow up with any sales calls. This genuine help to fulfill a Mother's Day gift is why I would highly recommend working with them. I'll be back once the kids are grown and my wife is ready to own a TT!

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mbnichols
3/23/2010 12:28:25 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: D. Ranciglio, B. Miller, C. Chavez, H. Moon

My Review of Newport Beach Audi Bentley Porsche:
Top customer services in both the sales and service areas. They have gone above and beyond for me so many times. They have treated all of my concerns and issues seriously and gone through extensive testing to identify potential causes. They listened to all of my feedback and even though I was thinking that I may be wrong, they continued searching and eventually found that there truely was a problem and resolved it! Another time, I had an issue with an aftermarket battery that started leaking. They went to pepboys got the replacement and installed it all on the same day! They are the best by far!

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jpeterb
3/28/2009 2:40:54 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Faeber

My Review of Newport Beach Audi Bentley Porsche:
I had been looking at Audi's for a few months, done my research, and wanted to go on a test drive. Not being one for a negative pushy sales experience I was happy to find Jeff Faeber at Newport Audi was most accommodating, full of information and enthusiasm, without any pressure to buy today. From start to finish I'd say the process for me took over 4 months. Before buying from Newport Audi, I toured their service department (award winning I was told) and observed the neat appearance of the lot. Location was important for me, but really in SoCal, I have many dealers to choose from, some close to home, some close to work. I had been in contact with a few dealerships, was not too pleased with the vibe I was getting, Ultimately my sales experience with Jeff factored about 70% in my decision to go to Newport Audi, the rest would come down to price. Funny thing, I got the price I wanted to. Now, they sell more than Audi's over there at Newport Audi Porsche Bentley,... so if you’re in the market for one of those automobiles, I'd say give them a try. Most people seem to write reviews of people, places or things when they are unhappy. I'm just pleased with my experience, and did not want a good deed to go unnoticed. Right now I'm having way too much fun in my new 2009 Audi A3 Quattro, call Jeff and see if he can help you find the car that makes you happy.

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JapaneseCar4me
2/1/2007 12:08:14 AM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With: Richard Kinsfather

My Review of Newport Beach Audi Bentley Porsche:
I ordered an A4 3.0 Cabriolet and waited 4 months for it to be delivered a few years ago. When it finally arrived, the dealer sold it to a walk-in buyer before I set eyes on the thing. Needing a car, I bought a similarly equipped car...but without NAV... the only similar car on the lot. When I brought the car in for repairs, they not only DID NOT fix the problem (I had to take the car to another dealer for a real fix), but the repair desk told me they performed work which was never done. This dealer now has a new name and sells Porsches and Bentleys as well. I would NEVER buy a car from these people, nor have I ever returned for further maintenance. I cannot recommend it for anything...though it is close to a Starbucks!

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cra2ygir1
3/10/2004 4:38:44 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Shane and Chris

My Review of Newport Beach Audi Bentley Porsche:
Shane and Chris in Sales were very friendly, courteous, knowledgeable and professional. I wanted to drive an A4 but wasn't quite ready to buy, and they were still attentive but not at all pushy.

I had previously gone to Commonwealth Audi in Santa Ana where the salesman asked, "so there's no way you'd buy it today?" and literally walked away from me without offering to take me on a test drive.

Circle Audi in Long Beach wouldn't let me test drive without running a credit report because they want to make sure I was a "qualified buyer" before "wasting their time."

The A4 I want is a unique int/ext combination, and there was no pressure from Newport Beach Audi to buy something they had on the lot; they were willing to search and then, after not finding it in the network, special order it for me.


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